Specifications

Console Support - continued
In addition to the DSS support that the consoles
provide to the telephone, the first DD32X console
provides COS programming buttons Cl0 through C41
and the second console provides COS programming
buttons C42 through C57 when they are needed. You
will not need the second IB64X or XD64X consoles for
programming purposes since the first one provides
complete program button coverage.
Data Security
This data security feature will prevent any type of tone
(DTMF, camp-on, barge-in, etc.) from interrupting a
call that is active on a port programmed with the
feature. This prevents interference to non-voice
communications from occurring when the port is being
used as a data port (when operating a modem through
an ATI-D port for, example). The programmer can use
station class of service programming to enable a data
security port.
Default Functional Program
Refer to the discussion titled Class of Service.
Default Toll Restriction
Refer to the discussion titled Toll Restriction.
Delayed Ringing
Refer to the discussion titled Ringing.
Departmental Callii;oktribution (DCD)
Refer to the discussion titled Direct Department
Calling With Departmental Call Distribution (DCD).
Designated Programmable Buttons
Designated programmable buttons are those that the
programmer assigns to a station using the button
mapping procedures that are a part of station class of
service programming. These buttons provide
one-button access to a broad range of features. While
the programmer must assign most designated buttons,
the station users can assign the auto redial button and
the response message button themselves.
Dial 0 For System Attendant
The system attendant station (station 10) is signalled
whenever anyone dials the digit 0 on the intercom line.
Direct Department Calling With
Departmental Call Distribution (DCD)
The system enhances direct department calling with
departmental call distribution (DCD) and provides a
means by which outside lines can be assigned to one
of four different departments. Calls received on
IMl66-107
Description Of System Features
department lines and calls that are transferred to a
department from within the system search for an idle
station in that department. The system distributes
department calls evenly throughout the department
stations for answering with individual stations having
the ability to be taken out of service as necessary.
The system places calls received on department lines
and calls that are transferred to a department from
within the system in a queue for servicing.
It assigns
new calls, transferred calls, and held calls a time
stamp so that they will be serviced in the order of their
arrival.
The system allows up to four departments and allows
up to 16 stations (plus one overflow station) in each
one. The programmer can assign a station to more
than one-department, if desired.. Since the
,
programmer can assign a station to more than one
department, she or he can add the attendant station to
serve as the overflow station for all departments if
desired. The programmer can assign separate pilot
numbers (extension numbers) to each department that
the users can use for making intercom calls or doing
call transfers to the department.
The direct department calling feature requires that the
programmer assign lines and stations to a department.
It does not require that he or she assign department
lines to appear at buttons on department stations. If a
site requires that a particular department line must
appear at a particular department station, the
programmer can assign it; however, the programmer
must ensure that neither direct nor delayed ringing is
enabled for that line at that station.
An incoming call searches for the first station availabte
to answer a call. If all stations in a department are
busy or ring with no answer (RNA call), the call will go
to the overflow station in that department (if one has
been programmed). If there is no overflow station
programmed, the call continues to try the department
stations until it is answered or dropped by the caller.
The caller continues to receive ringback tone until the
call is answered. The overflow station can service the
call or transfer it back to the department using the
department pilot number. When the call is transferred
back to the department by an overflow station, it will
not return to the overflow station until that station is
idle and has no ringing calls either new or transferred.
Instead, the call will camp-on at the department and
wait for a station to become idle. The caller will
receive music while on hold if the system is so
equipped. To provide reassurance to the caller during
ringing it is recommended that a music source be
connected to the system. The call will remain in a held
state until it is answered or until the department
transfer recall timeout period has ended.
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