Warranty Guide

LIMITED LIFETIME STRUCTURAL WARRANTY
It is mandatory that the purchaser(s) install the floor pursuant to the manufacturer’s
installation instructions.
The Limited Lifetime warrants, to the original purchaser, pre-finished hardwood floors are free
of any manufacturing defects. Manufacturing defects include, but are not limited to, the
following: improper milling, grading, staining, and coating. Structural limited lifetime warranty
means the hardwood flooring product will remain free from defects in lamination, assembly,
milling, dimension, (see: Proper humidity conditions in installation instructions), and grading for
as long as the original purchaser owns the home. It is the installer’s responsibility to inspect
each board prior to the installation. Planks that are not structurally acceptable should not be
installed. Planks that are not visually/aesthetically acceptable should be put to the side and
used in an acceptable location. Once a plank is installed, there is no longer a question as to its
structural or visible/aesthetic characteristics. If a plank does not install properly, it is not to be
used. Although improper installation voids this warranty, our company reserves the right to
replace planks that have cracked, split and/or delaminated due to structural defects. If more
than 5% of the boards for the complete installation are unusable, return the boards to the
company for replacement. Damages due to improper transportation, storage, installation,
extreme indoor conditions (e.g. extreme heat, dryness, and/or moisture) extreme sunlight,
excessive wear and usage, or any other cause are not covered by this warranty. Exposure to
excessive heat, dryness, or moisture, may cause damage to the flooring. It is natural, due to the
inherent properties of wood that minor contractions and expansions may occur. These
occurrences, and/or visual changes of the hardwood floor, will self-correct with seasonal
climate changes and/or when maintaining suggested normal environmental conditions.