Warranty

LIMITED WARRANTY
AMERICAN STANDARD WATER HEATERS
RESIDENTIAL NATURAL OR LIQUID PROPANE TANKLESS CONDENSING WATER HEATERS
LIMITED WARRANTY COVERAGE IN GENERAL
AMERICAN STANDARD WATER HEATERS will furnish a replacement water heater in the event of tank failure and will furnish a replacement for any other component part which
fails during the normal use and service within the pertinent periods below. In accordance with the terms of this warranty the AMERICAN STANDARD WATER HEATERS replacement
water heater or component part will be warranted for only the unexpired portion of the original warranty.
HEAT EXCHANGER
If the heat exchanger fails within Twelve (12) years after the original installation and operation as a result of defects in material and/or workmanship, AMERICAN STANDARD WATER
HEATERS will furnish a replacement water heater. If an exact replacement is not available for any reason, AMERICAN STANDARD WATER HEATERS reserves the right to provide
a comparable model water heater.
COMPONENT PARTS OTHER THAN TANK
If any other part fails within Five (5) years after original installation and operation AMERICAN STANDARD WATER HEATERS will furnish a replacement part.
THIS WARRANTY DOES NOT COVER:
a) Defects or malfunctions resulting from failure to properly install, operate or maintain the unit in accordance with the printed instructors provided.
b) Damage from abuse, accident, fire, flood, freezing and/or similar occurrences.
c) Any damages or failures resulting from operation with an empty or partially empty water heater.
d) ANY FAILURE THAT OCCURS DUE TO THE WATER HEATER BEING OPERATED IN A CORROSIVE ATMOSPHERE OR AT WATER TEMPERATURES
EXCEEDING THE MAXIMUM SETTINGS OF THE OPERATING INSTRUCTIONS ANS/OR HIGH LIMIT CONTROL OR THE WATER HEATER IS NOT SUPPLIED
WITH POTABLE WATER AND FREE TO CIRCULATE AT ALL TIMES. THE WATER HEATER MUST NOT BE SUBJECTED TO PRESSURES OR FIRING RATES GREATER
THAN THOSE SHOWN ON THE RATING PLATE, WHICH MUST NOT BE ALTERED DEFACED OR REMOVED.
e) Defects or damages caused by the use of any item attached to the water heater, including any energy saving device that is not authorized by AMERICAN STANDARD WATER
HEATERS.
f) Units installed outside the 50 United States or the District of Columbia, or not in accordance with applicable local codes, ordinances and/or good trade practices.
g) THE UNIT HAS BEEN REMOVED FROM ITS ORIGINAL INSTALLATION LOCATION.
h) Tank failure due to operation of water heater in aclosed system in which any backflow device is not compensated for with a thermal expansion tank and of proper size.
i)Development of noise, taste, odors, discoloration or rusty water.
j)Failure resulting from metal fatigue due to excessive amounts of sediment, lime or other scale deposits to be allowed to accumulate.
k) Failure of water heater and/or any component part due to improper installation and/or in violation of relevant state, local plumbing and/or building codes.
l) Installation in any non-single family residence and/or commercial application in which the Limited Warranty shall be voided.
SERVICE LABOR RESPONSIBILITY
This warranty does not cover any labor expense for service, material and/or permits required for removal, repair or installation of the replacement water heater or any component
part. All such expenses are the owner´s responsibility.
SHIPPING COSTS
AMERICAN STANDARD WATER HEATERS will pay the transportation costs for the replacement water heater or part to a convenient delivery point selected by AMERICAN
STANDARD WATER HEATERS near the place of installation such as a local AMERICAN STANDARD WATER HEATERS distributor. You must pay any and all local shipping including
the cost of returning the replaced water heater or part to a convenient shipping location determined by AMERICAN STANDARD WATER HEATERS if required, such as a local
AMERICAN STANDARD WATER HEATERS distributor. NOTE: For water heaters installed in California or Oregon the preceding sentence in this paragraph does not apply.
HOW TO MAKE A WARRANTY CLAIM
Any claim for warranty service should be made initially to your contractor or dealer from whom the water heater was initially purchased. If this cannot be done, contact any other
local contractor or dealer handling AMERICAN STANDARD WATER HEATERS products or the AMERICAN STANDARD WATER HEATERS Warranty Department:
3515 LAKESHORE DRIVE
SAINT JOSEPH, MI 49085
USA 1-888-883-0788
WHENEVER A WARRANTY INQUIRY OR REQUEST FOR SERVICE IS MADE, ALWAYS PROVIDE THE WATER HEATERS MODEL NUMBER, SERIAL NUMBER, DATE OF
THE INSTALLATION, NAME OF DEALER AND THE TYPE OF FUEL USED (natural gas, propane gas fired)
In most cases your contractor should be able to promptly take the necessary corrective action and thereafter notify ASWH of the In-warranty claim. HOWEVER ANY REPLACEMENTS
ARE MADE SUBJECT TO VALIDATION BY AMERICAN STANDARD WATER HEATERS OF IN-WARRANTY COVERAGE. The wáter heater or component part to be replaced must
be made available in Exchange for the replacement.
MISCELLANEOUS
No one is authorized to make any other warranties on behalf of AMERICAN STANDARD WATER HEATERS. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED
OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE SOLE LIABILITY OF AMERICAN STANDARD WATER HEATERS WITH
RESPECT TO ANY DEFECT SHALL BE AS SET FORTH IN THIS WARRANTY ANY CLAIMS FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGE FROM
WATER LEAKAGE) ARE EXCLUDED.
RELATION OF STATE LAWS TO THIS LIMITED WARRANTY
Some states do not allow:
a) Limitations on the duration of a limited warranty and/or
B) Limitations on incidential or consequential damages
THUS, the above limitations or exclusions may not apply to you. This warranty provides the owner specific legal rights and the owner may also hace other rights
which vary from state to state.
IMPORTANT
RETAIN THIS WARRANTY CERTIFICATE SHOULD SERVICE BE REQUIRED AS REASONABLE EVIDENCE OF THE EFFECTIVE DATE OF THIS WARRANTY, BEING THE
INSTALLATION DATE, MUST BE PRESENTED; OTHERWISE, THE EFFECTIVE DATE SHALL BE DETERMINED BY AMERICAN STANDARD WATER HEATERS AS THE DATE OF
MANUFACTURE PLUS (90) DAYS.
AMERICAN STANDARD WATER HEATERS
3515 LAKESHORE DRIVE
SAINT JOSEPH, MI 49085
USA
1-888 883-0788