Full Product Manual

American Spa Owner’s Manual
LTR50001143, Rev. AW
Appendix
38
Symptom Possible Causes Possible Solutions
Pump Problems
Pump runs constantly –
will not shut off
Problem with circuit board Contact your dealer
Noisy pump Water level is too low Add water to normal level
Block wall suctions or skimmer Clean the wall suction/skimmer
Damaged or worn-out motor block Contact your dealer
Clogged oor suction or skimmer Clean oor suction or skimmer
Leakage of air into suction line Contact your dealer
Debris is inside pump Contact your dealer
Gate valves are closed Open gate valves. Note: Never operate your
spa with the gate valves closed!
Damaged or worn motor bearings Contact your dealer
Improper or defective wiring Contact your dealer
Pump turns off during
operation
Automatic timer has completed its cycle Start the cycle again
Pump has overheated due to the vents
on the equipment door being blocked
Clear items away from vents
The pump motor is defective Contact your dealer
Pump has a burning
smell while running
Damaged or worn motor bearings Contact your dealer
Pump does not work Power may be turned off Reset power
Pump has over heated Let cool for one hour
Incorrect or faulty wiring of electrical
supply
Contact your dealer
Switch is off Auto reset after the motor has cooled down
House circuit breaker tripped or in OFF
position
Reset circuit breaker
Contact your dealer
Motor overload condition Motor overload will reset automatically. If
problem persists, contact your dealer
Damaged electrical cord Contact your dealer
Pump cord not plugged in Plug pump cord into red receptacle
GFCI tripped or in OFF position Reset GFCI
“Thermal Creep”
American Spas are designed with energy-efcient components and systems that are meant to sustain heat
generated by the equipment, which is then cycled back into the spa water. In hot weather or in situations
where the spa is set to extended run times, Thermal Creep may occur. Thermal Creep is a condition where the
measured water temperature can be higher than the set temperature. To manage Thermal Creep you may:
Vent your cover. This means placing a folded cloth about ¾” (2cm) thick under all four corners of the cover
before you lock the cover down.
Open your cover. Opening the cover at night will also quickly cool the water down if desired.
Open all air controls. Set your ltration cycles to run during the cooler times of the day or night.
Reduce the length of your lter cycles.
Visit your local dealer for additional guidance.
Since Thermal Creep only occurs in well-insulated hot tubs, it is not indicative of something that is wrong with
your spa or its equipment.