Owner`s manual

34
PROBLEM CAUSE CORRECTION
No soft water No salt in the storage tank. Add salt (See Page 31) and then initiate a
“Recharge now,” as shown on Page 12.
Salt is “bridged.” Break salt bridge (See Page 31) and then initi-
ate a “Recharge now,” as shown on Page 12.
If display is blank, transformer may be
unplugged at wall outlet, power cable
leads may be disconnected from the
electronic control board, fuse may be
blown, circuit breaker may be popped,
or transformer may be plugged into a
switched outlet which is “off.”
Check for power loss due to any of these and
correct. When power is restored, if the display
shows the “Current Time” setting screen (Figure
33 on Page 12), it means time was lost during
the outage. Set the current time. Other set-
tings such as hardness are retained in memory
during a power loss.
Manual bypass valve(s) in bypass
position.
Referring to Figure 6 on Page 6, place bypass
valve(s) in service position.
Dirty, plugged or damaged nozzle &
venturi.
Take apart, clean and inspect the nozzle & ven-
turi assembly, as shown on Page 32.
Valve drain hose plugged or restricted. Drain hose must not have any kinks, sharp
bends, or be raised too high above the softener
(See Page 4).
Water hard sometimes Bypassed hard water being used dur-
ing recharge, due to current time or
recharge time settings being incorrect.
Check the current time displayed. If not correct,
refer to “Set Current Time” on Page 12. Check
the recharge time, as described on Page 13.
Hardness number setting is too low. Referring to “Setting Hardness” on Page 13,
check the current hardness setting and increase
if needed.
Hot water being used when softener is
recharging.
Avoid using hot water during recharges,
because water heater refills with hard water.
Increase in actual hardness of water
supply.
Have unsoftened water sample tested.
Referring to Page 13, check the current hard-
ness setting and increase if needed.
Turbine is not turning freely. Check turbine, as described on Page 35.
Motor stalled or clicking Motor malfunction or internal valve
fault causing high torque on motor.
Contact your dealer for service.
Error code E1, E3 or E4
displayed.
Fault in wiring harness, connections to
position switch, switch, valve or motor.
Contact your dealer for service.
Error code E5 displayed. Electronic control malfunction. Contact your dealer for service.
TROUBLESHOOTING GUIDE
TROUBLESHOOTING - INITIAL CHECKS
Always make these initial checks first:
1. Is display blank? Check power source.
2. Is Error code displayed? If so, go to “Automatic
Electronic Diagnostics” on the next page.
3. Is correct time displayed? If not, recharges occur at
the wrong time. Set current time (See Page 12.)
4. Is there salt in the brine tank? If not, refill.
5. Is salt “bridged” (See Page 31)?
6. Are plumbing bypass valve(s) in service position (See
Figure 6 on Page 6)?
7. Are inlet and outlet pipes connected to the EcoWater
Systems conditioner inlet and outlet respectively?
8. Is valve drain hose free of kinks and sharp bends,
and not elevated over 8 feet above the floor.
9. Is the brine tube connected (See Fig. 5 on Page 6)?
10. Check the hardness setting (See “Setting Hardness
on Page13). Be sure it is correct for the house-
hold's water supply. Perform a hardness test on a
raw water sample to compare with the setting.
11. Perform a hardness test on a conditioned water
sample to determine whether a problem exists.
If no problem is found after making the initial checks,
proceed to “Troubleshooting - Manual Diagnostics” and
“Manual Advance Recharge Check” on the next two
pages.
ECOWATER
SYSTEMS
Service Information