Specifications

Troubleshooting
50 Network Client
Motion Exception Issues
No video signal; camera control
OK
Faulty video connections Check video connections.
Lens iris completely closed Open iris using the Camera Control
function.
Incorrect information entered
during setup
Check for correct Camera Control Type
in the Transmitter Cameras dialog.
Windows™ system fault dialog
appears
Unknown List contents of the dialog; try to
reproduce the problem; note exact
sequence of events leading up to system
fault; then contact Factory Technical
Support.
Environmental
Condition
Recommendation
Background motion Select a location with no continual background motion. For example, do not
place the camera facing trees moving in the wind, a high traffic roadway, a
TV monitor.
Lighting Avoid sudden lighting changes, such as turning lights on or off, that may
trigger alarms.
Avoid low light conditions and harsh shadows.
Avoid poor lighting, which causes too little contrast between an object in the
foreground and its background.
Objects moving too fast Because the Intellex software interprets changes in an object’s position over
time, a fast-moving object may not be tracked accurately.
Reflections Place the camera so that there are no reflective surfaces in the camera’s
view if possible. Reflections of objects in windows, mirrors or other surfaces
are interpreted as another object.
Occlusions and
obstructions
Set up the camera so that no objects totally block (occlude) objects of
interest in the field of view.
When a person walks behind something that totally blocks the camera’s field
of view, Intellex tries to predict where the person will be next based on his
speed when last seen by the camera. The more a person is blocked in the
camera’s field of view, the more errors the Intellex may commit. Therefore, a
man walking behind a tree at a constant velocity can be easily tracked, but a
man walking behind a building at a changing speed may be lost by the
Intellex.
An obstruction may partially block the field of view; for example, a man
walking behind a car may appear to be missing his lower body, and the
Intellex will notice that the size of the object that it was tracking has suddenly
undergone a change.
When you configure alarms based on the size of an object, note that even a
partial or temporary obstruction may lessen the reliability of alarms.
Camera recording rate Ensure that the camera’s recording rate does not drop below 7 ips or the
reliability of object tracking is reduced.
Moving objects in the
camera view on startup
Tracking quality is reduced until the Intellex unit can determine which
elements are in the background and which are moving objects.
Camera location In a busy room, place the camera up high, with a 45-90° line of sight to the
floor. If possible, aim the camera toward a motionless background.
Camera is too close to
objects
Place the camera as far away as possible from the objects that you wish to
track. A moving object must fit within 25% of the screen. Large objects are
common in indoor scenes.
Problem Probable Causes Suggested Actions