Specifications

Troubleshooting
Configuration Guide 49
Problems with Dome Camera Control
Problems with Intellex or Network Client Camera Control
Problem Probable Causes Suggested Actions
Video OK; no camera control Dome camera not equipped with
control functions
Install a control-capable dome camera.
Dome PTZ control not
operational
Check dome PTZ power.
Camera not configured for PTZ
dome camera control
Set Camera Control Type to Dome using
the Intellex Camera Setup dialog.
Camera not correctly connected
to Touch Tracker
Review camera connection at Touch
Tracker.
Touch Tracker not properly
connected to Intellex.
Review camera connection at Touch
Tracker.
Video poor; camera control poor
or intermittent
Faulty camera sync or video
output
Exchange affected camera with known
good camera.
Ground loop (improper ground) Check camera ground connections.
Check AC wiring with appropriate AC line
diagnostic tool.
Video OK; camera control poor
or intermittent
Electrical interference Check for noise sources at Touch Tracker
and camera connections.
Check AC wiring with appropriate AC line
diagnostic tool.
Problem Probable Causes Suggested Actions
Video OK; no camera control Touch Tracker faulty or
incorrectly installed
Check all Touch Tracker connections.
Check that the Intellex and the Touch
Tracker are connected correctly.
Incorrect wiring to camera control
system
Check power to camera control system.
Check wiring from Intellex to camera
control system.
Incorrect information entered
during setup
Check for correct Camera Control Type
in the Intellex Camera Setup dialog.
Check for correct Controller Number,
Camera Number and other information in
the Configure Dome dialog.
Camera Control software
component missing or corrupted
Reinstall the Camera Control software
component.
No preset operation Presets not supported by camera
control system.
Replace camera control system.
No video signal; no camera
control
Camera power is missing or
faulty video connections
Check camera power and video
connections.