Specifications

Troubleshooting
48 Network Client
Problems Connecting your Network Client
Problem Probable Causes Suggested Actions
Intermittent connection
between Network Client
and an Intellex.
The name resolution services
of the network are slow or not
configured properly.
Use the IP address of the Intellex instead of the
unit name.
Intellex and Network Client
will not connect.
There is a problem with the
Intellex.
Access the status screen on the Intellex unit. If
Unavailable appears next to Network.
There is a problem with the
network hardware or
configuration.
Use the Ping network program to check if the
hardware is working correctly.
An incompatible version of
the Intellex software is
installed on the Intellex unit.
Check the software version on the Intellex unit. If it
is not v2.1 or higher, upgrade the software.
A login ID or user
name/password is required
on some networks.
Contact your network administrator to configure
this on your Network Client computer.
You may have installed the
network card driver twice,
even though only one network
card is present.
Contact your IT administrator about deleting both
drivers on the Network Client computer and re-
install the correct driver just once.
A power surge may have
affected network operation.
Connect your Network Client and the Intellex unit
as a private network. Contact your network
administrator to reset your network accordingly.
Network maintenance may
have affected network
operation.
Connect your Network Client and the Intellex unit
as a private network. Contact your network
administrator to reset your network accordingly.
The Intellex unit does not
re-connect after you
disconnect and try to
connect to the Network
Client.
You are using the DHCP to
assign the IP address to the
Network Client computer.
Contact your network administrator to assign static
IP addresses to all Intellex units.
After installing new
hardware, the Network
Client computer does not
function correctly.
The new hardware was
installed or configured
incorrectly.
Reconfigure the hardware and its driver.
Reinstall hardware.
The hardware installation
corrupted one or more
Windows files.
Reinstall any of the Windows operating systems
supported by Network Client.
Cannot see live video or
Network Client crashes
when Live Display selected.
Graphics card or driver not
compatible with DirectDraw.
Check Settings tab in Display Properties for True
Color (32-bit).
Install most current display driver.
Disable DirectDraw on the Display configuration
menu.