Specifications

Appendix A: Troubleshooting

If you cannot solve the problem, contact your customer service representative. The representative

requires specific information about the installation:

• Network Client serial number

• software version (Help > About)

• version number of the Intellex

• make and model of each piece of hardware connected to the Intellex and the Network Client

computer

• operating system of the Network Client computer

• approximate date of purchase and installation

• exact text of the error message (if any)

• observed symptoms

Note

Please do not return any product to the factory without obtaining a Return Authorization (RA)

number. Failure to do so can result in a significant delay in processing your repair. To obtain an

authorization number, contact your customer service representative.