User`s guide

Chapter 16 Monitoring XgOS 291
Xsigo ProWatch Overview
The Xsigo ProWatch feature supports periodically transmitting the contents of log
files and the output of the show tech-support command, to Oracle Technical
Support. This enables Oracle Technical Support to proactively look for and diagnose
potential problems without requiring you to collect data, package it, and transmit it
Oracle.
The information collected is only from show tech-support and system logs. No
sensitive customer data is gathered and transmitted to Oracle. To ensure that private
information is kept safe, the Xsigo ProWatch feature provides ways to:
■ send a copy of the information to an internal website for auditing purposes
■ remove private data, such as IP addresses, from the data.
Also, the data is transmitted in an encrypted form so that it cannot easily be read.
ProWatch Modes
Xsigo ProWatch operates in the following modes:
■ On-demand, which enables you to initiate a Xsigo ProWatch data transmission at
any time as long as the Xsigo ProWatch feature is configured
■ Periodic, which enables the transmission of Xsigo ProWatch data at regularly
scheduled intervals. This mode is the main use case to proactively transmit data
■ When major or critical alarms occur
These modes are not mutually exclusive. As a result, you can send on-demand Xsigo
ProWatch data on an as-needed basis without disrupting any scheduled
transmissions. However, Oracle recommends that you do not send an on-demand
transmission at the same time as a scheduled periodic transmission.
ProWatch Transmission Schedules
When you configure ProWatch, you set a frequency at which the feature monitors
data. When the period expires or the event occurs, the data is transmitted. ProWatch
data can be configured to transmit at any of the following triggers:
■ daily
■ weekly (this is the default setting)
■ monthly