User Guide
An outdated operating system or a missing required component such as the Microsoft®
.Net Framework
A corrupt system registry and existing driver files
A background application such as antivirus preventing the driver installation
If the driver installation encounters a problem or an error preventing the process to complete, or
the driver fails to load after installation, then it is recommended to perform the steps below:
Ensure the system meets the requirements for the graphics hardware and/or driver
o Requirements for AMD graphics products can be found on the AMD Product
Page
o Requirements for AMD Catalyst™ graphics drivers can be found in the release
notes located on the driver download page
Perform all available updates to the operating system
o For Windows visit: Windows Update
Use a third party cleaning tool (e.g. Driver Sweeper or CC Cleaner) to remove any remaining
AMD graphics driver entries, affected registry entries, and corrupted files prior to
installation of the AMD Catalyst™ driver. For support using these tools, please contact
the respective software company that provides them.
Temporarily disable the antivirus until the graphics driver has been successfully installed
These troubleshooting steps can resolve most driver installation problems. If the steps suggested
did not fix your driver installation issue, check the AMD Graphics Drivers and Software
Download and Installation FAQ.
Additional information resources can be found searching:
AMD Support and Game Forums
Top driver issues knowledgebase
AMD Catalyst™ driver release notes (located on the driver download page)
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