User Guide

Installing or updating a new driver:
For systems running Windows operating system, a driver install or update requires that the
operating system is up to date with the latest service pack and Microsoft® .Net Framework. To
check whether your Windows is up to date and the latest Microsoft.Net Framework is installed,
please visit the Microsoft online article about Windows Update.
Once you have determined that the operating system is up to date, you may proceed with
installing or updating the driver. This can be done by simply double clicking the executable file.
Instructions for installing AMD Catalyst™ drivers on a Windows-based system can be found in
the article: How-To Install AMD Catalyst™ Drivers For A Windows® Based System
NOTE: Users with systems running any version of Windows XP and Vista MUST uninstall the
existing driver before reinstalling or updating the driver. For instructions on how to uninstall an
existing AMD Catalyst™ graphics driver on a Windows based system, follow this guide: How-
To Uninstall AMD Catalyst™ Drivers From A Windows® Based System.
Reinstalling an existing driver:
To troubleshoot driver related issues by reinstalling the existing driver, it is recommended to
ALWAYS uninstall the problematic driver first. However, before beginning the uninstall
process it is recommended to ensure that Windows is up to date.
To check whether your Windows is up to date and the latest Microsoft® .Net Framework is
installed, please visit the Microsoft online article about Windows Update.
If Windows and its components are up to date, next proceed with uninstalling the graphics
driver. For instructions on how to uninstall an existing AMD Catalyst™ graphics driver on a
Windows based system, follow the guide: How-To Uninstall AMD Catalyst™ Drivers From A
Windows® Based System.
After the problematic driver has been uninstalled the driver package may be
reinstalled. Instructions for installing AMD Catalyst™ drivers on Windows based system can be
found in the article: How-To Install AMD Catalyst™ Drivers For A Windows® Based System
How-To Debug Driver Installation Problems
This last section covers potential issues that may cause the driver installation to fail and
troubleshooting steps to resolve the install problems.
Driver installation failures may be caused by the following:
 The system not meeting the requirements of the graphics hardware and/or driver