User guide

Table 6–1 Workstation Card Troubleshooting Tips

Problem Possible Solution

Computer

does not

boot up

properly.

Verify that the installation instructions were properly followed.

Check that the card is properly installed in your system and

connected to your monitor.

If you have problems during start-up, restart your computer in

Safe Mode. While starting Windows XP, press and hold F8 until you

see the Advanced Options Menu. Use the arrow keys to select Safe

Mode, and press Enter.

Check the system configuration utility of your operating system for

the interrupt assignments.

Contact ATI’s Customer Care or your local technical support.

There is no

display.

Make sure the card is seated properly in its slot.

Make sure that the monitor cable is securely fastened to the card.

Make sure that the monitor and computer are plugged in and

receiving power.

If necessary, disable any built-in graphics capabilities on your

motherboard. For more information, consult your computer’s

manual or manufacturer. (Note: some manufacturers do not allow

the built-in graphics to be disabled or to become the secondary

display.)

Make sure that you selected the appropriate monitor when you

installed your enhanced driver.

Make sure that the display resolution and refresh rate settings you

have selected are supported by the monitor you have connected.

There are

screen

defects.

Make sure your monitor supports the resolution and horizontal

(kHz) and vertical (Hz) refresh rates as required by the graphics

card. Check your current resolution, refresh rate, and color depth

settings in the Settings and Monitor tabs in your Display Properties

dialog.

Caution:

Ensure that both the graphics card and monitor support the

resolution and refresh rates you select. Incompatible resolution/

refresh rate selection may result in monitor damage. Refer to your

monitor's documentation for recommended resolutions and

refresh rates.

18 Reference