User Guide

TROUBLESHOOTING/FAQ
HOW DO I ACCESS THE WEB USER INTERFACE?
The camera can be accessed through most mainstream web browsers such as, Google Chrome, Mozilla Firefox, or Safari,
however, as a primary means of accessing the web user interface, we highly recommend using Internet Explorer. If
Internet Explorer is not an option, please use the other recommended web browsers previously mentioned to access
the web user interface. Please note, AI features can only be modified using the web user interface solution.
Other secondary browsers such as, SeaMonkey, and Pale Moon are also compatible. SeaMonkey is compatible with
Windows and Mac and is free to use. Pale Moon is only compatible with Windows and Linux systems. If using Pale Moon,
please use the 32-bit version as 64-bit will be incompatible.
For more information on local desktop access for your device, visit:
amcrest.com/support
HOW DO I VIEW MY AI RECORDINGS?
To view recordings from your AI device a microSD card (class 10 or above, formatted to FAT32) will need to be
installed. Recordings from a microSD card can be viewed via the Amcrest View Pro app or in the web user
interface using a web browser. Most IVS events will either be retained as a snapshot or as a motion recording
and can be accessed via the playback interface. IVS video recordings will be default to 20 seconds of initial
record time, however, they can be adjusted up to 300 seconds if needed. For more information on how to view
AI recordings, please visit:
amcrest.com/support
An Amcrest AI NVR (sold separately) can also be used to playback and view recordings if a hard drive (formatted
to FAT32) is installed. For more information on Amcrest AI NVRs please visit: amcrest.com/support
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HOW DO I USE THE AI FEATURES FOR MY CAMERA?
To use the AI features for your device, a smart plan must be activated using the web user interface. A smart plan acts
as a master switch for the AI rules which will be set later in the camera. Once a smart plan is established you will need
to customize your IVS rules which are located in the “IVS” or “Deep IVS” section of the interface. IVS stands for
intelligent video system analytics and is the basis for all the AI rules associated with your camera. IVS rules and setup
may vary based on the model of the camera. For more information on the features available for your specific device,
please visit:
amcrest.com/support
HOW DO I CHANGE MY VIDEO STREAM RESOLUTION?
The resolution of the video stream can be changed using the device’s built in web user interface. Having a
higher resolution video stream may help to increase the overall accuracy of AI or IVS reporting data. For more
information on how to change the video stream resolution using the web user interface , please visit:
amcrest.com/support
HOW DO I USE SMART MOTION DETECTION?
Smart Motion Detection uses an advanced algorithm to filter between human and motor vehicle events and
sends an alarms only when a person or vehicle has been detected. This feature may not be included in all
Amcrest AI devices, however, it helps to reduce false alarms from other objects such as trees, animals or other
non-human or motor vehicle shapes. To use this feature, access the smart motion detection menu in the web
user interface and select the filters that will apply. For more information on how to use smart motion detection
using the web user interface , please visit: amcrest.com/support