User Guide
TROUBLESHOOTING/FAQ
HOW DO I ACCESS THE WEB USER INTERFACE?
The camera can be accessed through most mainstream web browsers such as, Google Chrome, Mozilla FireFox, or
Safari, however, as a primary means of accessing the web user interface we highly recommend using Internet Explorer.
If Internet Explorer is not an option, please use the other recommended web browsers previously mentioned.
Other secondary browsers such as, SeaMonkey, and Pale Moon will be compatible. SeaMonkey is compatible with
Windows and Mac computers and is free to use. Pale Moon is only compatible with Windows and Linux systems. If you
use Pale Moon, please use the 32-bit version as 64-bit will be incompatible. Please note, AI features can only be
modied using the web user interface.
For more information on local desktop access for your camera visit:
amcrest.com/aisetup
HOW DO I VIEW MY AI RECORDINGS?
To view recordings from your AI camera a microSD card (class 10 or above, formatted to FAT32) will need to be
installed. Recordings from a microSD card can be viewed via the Amcrest View Pro app or in the web user
interface using a web browser. Most IVS events will either be retained as a snapshot or as a motion recording
and can be accessed via the playback interface. IVS video recordings will be default to 20 seconds of initial
record time, however, they can be adjusted up to 300 seconds if needed. For more information on how to view
AI recordings, please visit: amcrest.com/aisetup
An Amcrest AI NVR (sold separately) can also be used to playback and view recordings if a hard drive (formatted
to FAT32) is installed. For more information on Amcrest AI NVRs please visit:
amcrest.com/ainvr
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HOW DO I CHANGE MY VIDEO STREAM RESOLUTION?
The resolution of the video stream can be changed using the device’s built in web user interface. Having a
higher resolution video stream may help to increase the overall accuracy of AI or IVS reporting data. For more
information on how to change the video stream resolution using the web user interface , please visit:
amcrest.com/aisetup
HOW DO I USE THE AI FEATURES FOR MY CAMERA?
To use the AI features for your device, a smart plan must be activated using the web user interface. A smart plan acts
as a master switch for the AI rules which will be set later in the camera. Once a smart plan is established you will need
to customize your IVS rules which are located in the “IVS” section of the interface. IVS stands for intelligent video
system analytics and is the basis for all the AI rules associated with your camera. IVS rules that are available may vary
based on the model of the camera. For more information on the features available for your device, please visit:
amcrest.com/aisetup
In the IVS menu you can select your rules and calibrate them using built-in global setup, as well as customize each
rule based on your specic needs. The features that are available on the device can vary between dierent models.
For more information on how to use AI features please visit:
amcrest.com/aisetup
HOW DO I USE GLOBAL SETUP?
The global setup option is used to calibrate IVS rules in the interface. C
alibration is used to increase the overall
eciency of the detection area as well as provide more accurate reporting of IVS events.Please note, this
option may not be available in all AI model devices.
The calibration process begins by creating a detection area in the interface and using vertical and
horizontal lines to calibrate the area. These lines are used to allow the device to better detect certain areas
(based in meters) set by the user as well as provide a more accurate reading of IVS rules. For more
information on how to use global setup, please visit:
amcrest.com/aisetup