User Guide
04
Troubleshooting
Why Did the Indicator Light On 
My Hub and Camera Turn Red?
This happens during the paring process if the 
camera does not properly sync to your hub. If 
this occurs you may need to resync the 
camera back to the hub and try pairing again. 
To resync the camera, press and hold the sync 
button on the back of the camera until the 
indicator light on the front of the camera turns 
red. Once it turns red release the sync button 
and pair the camera back to your smart hub.
If none of the above has helped, try one 
of the following: 
1
Unplug the power adapter for your smart 
hub and wait 30 seconds. Apply power 
back to the smart hub and try the pairing 
process again. 
2
Reset the modem on your Wi-Fi network. 
Unplug it and wait for about 40 seconds, 
then plug it back in and continue the setup 
process.
3
Perform a factory reset on the smart hub. To perform a factory reset, locate 
the reset hole on the back of the smart hub. Using a safety pin, or similar 
device, press in and hold the internal reset button down for 30 - 60 seconds 
allowing the device to reset. Once the hub comes back online, continue the 
setup process.
I Mounted My Camera Upside Down. How Do I Flip the 
Image?
When installing your camera it is important to note the direction in which you want 
your camera to face. If the image of your camera needs to be flipped, access the 
live view interface of your camera in the app and tap on the settings (    ) icon in 
the upper right corner of the screen. 
In the settings menu, tap on the “Flip Image” toggle switch to enable and flip the 
image. The image can only be flipped in a 180° motion.  
Why Is the LED On My Smart Hub Blinking Green?
The LED on your Smart Hub will repeatedly flash green if the device does not 
detect any network activity. To resolve the issue, ensure an Ethernet cable is 
secured in the Ethernet port on the back of the unit and the other end is properly 
plugged into your home network. 
Once a proper Ethernet connection is made, the LED on the Smart Hub will turn 
light blue and then disappear once a secure connection is made to your network.










