User guide
Table Of Contents
- Title Page
- Table of Contents
- About this User Guide
- Introducing the 3ware® SATA RAID Controller
- Getting Started with Your 3ware RAID Controller
- First-Time RAID Configuration Using 3BM
- Driver Installation
- Driver Installation Under Windows
- Driver Installation Under Linux
- Obtaining 3ware Linux Drivers
- Driver Installation Under Red Hat Linux or Fedora Core 5
- Materials required
- Creating a Red Hat Linux Driver Diskette
- Installing the 3ware Kernel Driver Module while Installing Red Hat Linux on a New Unit
- Installing the 3ware Kernel Driver Module on a Red Hat or Fedora Core Linux System that Boots From a Different Device
- About Variables In the Kernel Driver Module Installation Instructions
- Driver Installation Under SuSE Linux
- Compiling a 3ware Driver for Linux
- Driver Installation Under FreeBSD
- 3ware BIOS Manager 2 (3BM 2) Introduction
- 3DM 2 (3ware Disk Manager) Introduction
- Configuring Your Controller
- Configuring Units
- Configuring a New Unit
- Creating a Hot Spare
- Naming a Unit
- Setting Unit Policies
- Changing An Existing Configuration by Migrating
- Deleting a Unit
- Removing a Unit
- Moving a Unit from One Controller to Another
- Adding a Drive
- Removing a Drive
- Rescanning the Controller
- Maintaining Units
- Checking Unit and Drive Status through 3DM
- About Degraded Units
- About Inoperable Units
- Alarms, Errors, and Other Events
- Background Tasks
- Scheduling Background Tasks
- Locating a Drive by Blinking Its LED
- Maintaining Your Controller
- Determining the Current Version of Your 3ware Driver
- Updating the Firmware and Driver
- Downloading the Driver and Firmware
- Updating the Firmware Through 3DM 2
- Updating the 3ware Driver and Firmware Under Windows
- Using the Update Utility With Multiple Controllers
- Updating the 3ware Driver Under Windows XP
- Updating the 3ware Driver Under Red Hat or Fedora Core
- Updating the 3ware Driver Under SuSE
- Updating the 3ware Driver Under FreeBSD
- Updating the Firmware Under Linux and FreeBSD
- Viewing Battery Information
- Testing Battery Capacity
- 3DM 2 Reference
- Troubleshooting
- Appendices
- Index
Chapter 12. Troubleshooting
228 3ware Serial ATA RAID Controller User Guide
See Also
For how to collect the system logs, see http://www.3ware.com/kb/
article.aspx?id=12278
For more information regarding FreeBSD installation, see KB articles 14850:
http://www.3ware.com/kb/article.aspx?id=14850
0002 Degraded unit
Event Type
Error
Cause
An error was encountered and the unit is now operating in degraded (non-
redundant) mode. This is usually due to a drive failure or the physical removal
of a drive from a redundant unit.
Action
Check hardware connections and reseat the drive or drives. Rescan the
controller from 3DM or CLI to see if the unit has been restored. If you are
able to restore the unit before any data has been written to the unit, a rebuild
will not be necessary. If the unit remains degraded, replace the missing or
dead drives and initiate a rebuild.
See Also
“About Degraded Units” on page 137
“Rebuilding Units” on page 150
0003 Controller error occurred
Event Type
Error
Cause
The 3ware RAID controller has encountered an internal error.
Action
Please collect log files and contact AMCC Customer Support, as a
replacement board may be required. Technical support is at
http://www.3ware.com/support/index.asp. Information on collecting logs is at
http://www.3ware.com/KB/article.aspx?id=12278.