User guide
Table Of Contents
- Title Page
- Table of Contents
- About this User Guide
- Introducing the 3ware® SATA RAID Controller
- Getting Started with Your 3ware RAID Controller
- First-Time RAID Configuration Using 3BM
- Driver Installation
- Driver Installation Under Windows
- Driver Installation Under Linux
- Obtaining 3ware Linux Drivers
- Driver Installation Under Red Hat Linux or Fedora Core 5
- Materials required
- Creating a Red Hat Linux Driver Diskette
- Installing the 3ware Kernel Driver Module while Installing Red Hat Linux on a New Unit
- Installing the 3ware Kernel Driver Module on a Red Hat or Fedora Core Linux System that Boots From a Different Device
- About Variables In the Kernel Driver Module Installation Instructions
- Driver Installation Under SuSE Linux
- Compiling a 3ware Driver for Linux
- Driver Installation Under FreeBSD
- 3ware BIOS Manager 2 (3BM 2) Introduction
- 3DM 2 (3ware Disk Manager) Introduction
- Configuring Your Controller
- Configuring Units
- Configuring a New Unit
- Creating a Hot Spare
- Naming a Unit
- Setting Unit Policies
- Changing An Existing Configuration by Migrating
- Deleting a Unit
- Removing a Unit
- Moving a Unit from One Controller to Another
- Adding a Drive
- Removing a Drive
- Rescanning the Controller
- Maintaining Units
- Checking Unit and Drive Status through 3DM
- About Degraded Units
- About Inoperable Units
- Alarms, Errors, and Other Events
- Background Tasks
- Scheduling Background Tasks
- Locating a Drive by Blinking Its LED
- Maintaining Your Controller
- Determining the Current Version of Your 3ware Driver
- Updating the Firmware and Driver
- Downloading the Driver and Firmware
- Updating the Firmware Through 3DM 2
- Updating the 3ware Driver and Firmware Under Windows
- Using the Update Utility With Multiple Controllers
- Updating the 3ware Driver Under Windows XP
- Updating the 3ware Driver Under Red Hat or Fedora Core
- Updating the 3ware Driver Under SuSE
- Updating the 3ware Driver Under FreeBSD
- Updating the Firmware Under Linux and FreeBSD
- Viewing Battery Information
- Testing Battery Capacity
- 3DM 2 Reference
- Troubleshooting
- Appendices
- Index
Problems and Solutions
www.3ware.com 223
Problems in 3DM and 3BM
A 3ware RAID controller does not show in the list of controllers
You may not have the most recent driver for your controller.
To find out the driver version currently installed, see “Determining the
Current Version of Your 3ware Driver” on page 163
Current drivers are available for download on the 3ware website at
http://www.3ware.com/support/download.asp.
I am booting up my system and a drive is not showing up in the
startup screens, in 3BM, or in 3DM
This could be due to one or more of the following:
• Defective cable
• Defective drive
• Defective RAID cage/chassis slot
• Poorly seated drive
• Poorly connected power cable
• Poorly connected data cable
• Defective port on the 3ware controller
If a port that previously showed up at port 1 does not show up, try the
following:
1 Power the system down, then reseat the drive in the slot, reseat the data
cable, and reseat the power cable.
2 Power the system back up.
3 If the drive still does not show up in 3DM or 3BM, then swap the drive at
port 1 with a drive on another port.
4 If the drive now shows up on the new port, and the new drive on port 1
does not, then the drive is OK. The problem could be the controller port,
the cable, the power connector, or the RAID cage/chassis slot.
5 Change each of these things, one at a time
• Try a different port on the controller
• Try a different data cable
• Power the drive with a different power connector from the power
supply
• Try connecting the drive directly to the motherboard, bypassing the
RAID cage/chassis slot
If the drive shows up, then you will know which hardware was defec-
tive.
If the drive still does not show up, contact 3ware Technical Support.