User guide
Table Of Contents
- Title Page
- Table of Contents
- About this User Guide
- Introducing the 3ware® SATA RAID Controller
- Getting Started with Your 3ware RAID Controller
- First-Time RAID Configuration Using 3BM
- Driver Installation
- Driver Installation Under Windows
- Driver Installation Under Linux
- Obtaining 3ware Linux Drivers
- Driver Installation Under Red Hat Linux or Fedora Core 5
- Materials required
- Creating a Red Hat Linux Driver Diskette
- Installing the 3ware Kernel Driver Module while Installing Red Hat Linux on a New Unit
- Installing the 3ware Kernel Driver Module on a Red Hat or Fedora Core Linux System that Boots From a Different Device
- About Variables In the Kernel Driver Module Installation Instructions
- Driver Installation Under SuSE Linux
- Compiling a 3ware Driver for Linux
- Driver Installation Under FreeBSD
- 3ware BIOS Manager 2 (3BM 2) Introduction
- 3DM 2 (3ware Disk Manager) Introduction
- Configuring Your Controller
- Configuring Units
- Configuring a New Unit
- Creating a Hot Spare
- Naming a Unit
- Setting Unit Policies
- Changing An Existing Configuration by Migrating
- Deleting a Unit
- Removing a Unit
- Moving a Unit from One Controller to Another
- Adding a Drive
- Removing a Drive
- Rescanning the Controller
- Maintaining Units
- Checking Unit and Drive Status through 3DM
- About Degraded Units
- About Inoperable Units
- Alarms, Errors, and Other Events
- Background Tasks
- Scheduling Background Tasks
- Locating a Drive by Blinking Its LED
- Maintaining Your Controller
- Determining the Current Version of Your 3ware Driver
- Updating the Firmware and Driver
- Downloading the Driver and Firmware
- Updating the Firmware Through 3DM 2
- Updating the 3ware Driver and Firmware Under Windows
- Using the Update Utility With Multiple Controllers
- Updating the 3ware Driver Under Windows XP
- Updating the 3ware Driver Under Red Hat or Fedora Core
- Updating the 3ware Driver Under SuSE
- Updating the 3ware Driver Under FreeBSD
- Updating the Firmware Under Linux and FreeBSD
- Viewing Battery Information
- Testing Battery Capacity
- 3DM 2 Reference
- Troubleshooting
- Appendices
- Index
Chapter 12. Troubleshooting
222 3ware Serial ATA RAID Controller User Guide
Software Installation Problems
The 3ware RAID controller was configured without problems, but
the system does not boot
The problem could be one or more of the following:
• The BIOS may have changed the order of the boot devices. Check your
system BIOS boot sequence.
• The 3ware BIOS will only boot from the first unit listed in 3BM. You can
change the unit from which the 3ware controller boots by moving it to the
top of the list of units by highlighting the unit and pressing the 'Page Up'/
'Page Down' keys.
• The operating system is installed on a device that is not in your system’s
boot order. Use your system’s Setup utility to include the StorSwitch
controller in the boot order.
• If your operating system was installed before you configured your RAID
units, you may have overwritten your operating system. Remember that
creating or deleting a RAID unit overwrites any existing data on the
member drives. Reinstall your operating system.
• There may be a compatibility problem between the motherboard system
BIOS and the 3ware BIOS. Check the 3ware website (www.3ware.com)
to see if your motherboard is compatible with the 3ware BIOS, and check
with your motherboard manufacturer for potential BIOS updates.
A unit shows up as unusable, because of missing drives:
Unusable Arrays:
3 drive 64K RAID 5 558.77 GB (Unit 1)
SATA - Maxtor 6B300S0 279.86 GB (Port 6)
The unit has some but not all of its members available. The
unit will be unusable. If this unit is your boot device, your
system will not boot. You must either return the missing
disks to complete the unit, or release the member disks by
deleting the incomplete unit(s) listed in the display.
Remember that deleting a RAID unit overwrites any existing
data on the member drives.
CAUTION: Do not delete the inoperable unit and recreate it, as this will
overwrite the data and make data recovery very difficult.
If you get this error, contact technical support at http://www.3ware.com/
support/.