Troubleshooting guide

| Ubee Interactive 2011
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APPENDIX A – KEY WEB UI TROUBLESHOOTING SCREENS
A.1 MODEM  CABLE MODEM: INFORMATION
Label
Description
Cable Modem
The current DOCSIS standard of the device.
MAC Address
The unique Media Access Control (MAC) hardware address of cable
modem. This is the RF Cable MAC address.
Serial Number
The unique manufacturer serial number of the device.
Boot Code
Version
The boot software code version of the device.
Software Version
The general software version of the device.
Hardware
Version
The internal version number that identifies the hardware design.
CA Key
The device installs a Certificate Authority (CA) key that is transferred
from the service provider’s server after the cable modem is
authenticated. The key is used to secure communication between the
service provider and the cable modem.