Troubleshooting guide

| Ubee Interactive 2011
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3. WIRELESS CONFIGURATION
Configuring Wireless access for the DDW3611 Advanced Wireless Gateway (AWG) is quick
and easy:
3.1 EASY WIRELESS CONFIGURATION:
Time Warner Cable configures default values for all Wireless parameters. To start
using your wireless network right away, follow these steps:
Note the RF Cable MAC address on modem label (e.g,. C417FE7CD4BE). It will
be used in multiple instances for configuration, connectivity and access.
3.2 RELEVANT TERMS:
1. Client Wireless Adapter (on PC, Mac, SmartPhone, etc) must support the speeds,
frequencies, and security/encryption standards that are configured on the DDW3611
Advanced Wireless Gateway (AWG).
2. Primary Network (SSID) – This is normally broadcasted by the DDW3611 AWG for
Wireless Clients to view and Connect. (e.g., DDW3611BE)
3. Encryption and Security – recommend using WPA-PSK with TKIP and WPA2-
PSK with AES. Newer adapters support WPA2-PSK with AES. WEP is old and
not secure.
4. Pre-Shared Key (PSK) – sometimes called the Wireless Key or Wireless
Password that is entered/stored on the DDW3611 and then compared when the
Wireless Client tries to connect. (e.g., DDW36117CD4BE )
5. 802.11 Wireless Frequency Band – recommend 2.4GHz, since most adapters,
including 802.11b/g/n, will support 2.4GHz channels.
a. Some newer 802.11n adapters will support 2.4GHz or 5GHz.
b. Several channels are in each band. Choose a channel manually, or use
AUTO Channel Selection to select for you. Clients reconnect to Primary
Network SSID automatically upon channel change.
6. Wireless Client Connection – From your PC/Mac/SmartPhone/etc,
View/Join/Connect to the DDW3611 Primary Network SSID that is being
broadcast. Enter the Pre-Shared Key from Step 4 above. You will connect and
then begin the DHCP IP request/offer process.
Note: GATEWAY -> DHCP IP Pool – be sure you have sufficient IP addresses
defined for allocation to wireless clients AFTER they connect successfully to the
Primary Network SSID.