Cable Modem Router Model Number: U10C012 User’s Guide Rev. 1.1 Firmware 5.11.
Contents 1. BEFORE YOU BEGIN ...........................................................................................................4 Understand the Cable Modem’s Features ....................................................................................................... 4 Contact Your Local Cable Operator ................................................................................................................ 4 Prepare Your Area for Cable Modem Installation...................................
Cable Modem ................................................................................................................................................... 33 Cable Modem Information................................................................................................................... 33 Cable Modem Status ............................................................................................................................. 34 Downstream.................................................
1. Before You Begin Your new cable modem provides high-speed access to the Internet by an active Internet Connection through your cable service provider. This user guide describes how to set up and use the cable modem. Before installing the cable modem, you should read this user guide to ensure proper cable modem operation.
Prepare Your Area for Cable Modem Installation Before installing your cable modem, you should first prepare your area. To do this: 1. Locate your cable outlet and ensure that it is located within proper distance of your cable modem and computer. Be sure not to bend the cable as this may strain the connector and cause damage. 2.
Be sure to follow the instructions provided for the port that you want to use. Using the USB port allows you to install the cable modem more quickly and easily than using the Ethernet port, because you do not have to install and configure a network interface card (NIC). USB, however, only enables you to connect one computer to the cable modem. Using the Ethernet port allows you connect multiple computers to a cable modem through the use of additional equipment that is not included.
3. You will see the following Welcome screen. 4. Click “Next>”. You will see the following Start screen.
5. Click “Next>”. You will see the following ‘Complete’ screen. 6. Click “Finish”. You will see below screen, and then select ‘Yes.
USB cable to the PC by following next section instructions. Installing the Hardware This section explains how to connect the cable modem to the computer, wall outlet, and electrical outlet. To install the hardware: 1. Power off the computer 2. Connect one end of the coaxial cable to the cable modem’s cable connector. Connect the other end of the coaxial cable to the cable wall outlet. Be sure not to bend or over tighten the cables as this may strain the connector and cause damage.
2. Insert the CD into the PC’s CD-ROM and click Next. You will see the following screen. 3. Select Search for the best driver for your device (Recommended). Then select Next. You will see the following screen.
4. Check the CD-ROM drive check box and verify that the CD is in the CD-ROM drive. Click Next to have Windows search for the necessary driver files. You will see the following: 5. Select the updated driver (Recommended) Ambit USB Cable Modem and click next. You will see the following screen.
CAUTION: You must verify that Ambit USB Cable Modem appears on the screen. If USB Composite Device appears, you must click Back twice and specify the correct location of the driver files. DO NOT proceed if USB Composite Device is displayed in the above window. Contact your cable provider for further assistance. 6. Click Next. The computer automatically installs the necessary driver files.
7. If the above screen appears, you must insert the Windows 98 CD so that Windows can copy the remaining files. 8. After files copying is done, you will see the following screen: 9. Click Finish to complete the installation. You will see the following screen.
10. Choose Yes to restart your computer. 11. After the computer is rebooted, verify that the USB LED is lit on the front of you cable modem. If not, refer to the troubleshooting section later in this chapter.
Installing the Software Drivers in Windows Me Operating System To install the cable modem software drivers using the Windows Me operating system: 1. Power on your PC. After your computer boots, Windows detects the cable modem. The Found New Hardware screen appears, followed by the Found New Hardware Wizard screen. 2. Insert the CD into the PC’s CD-ROM and click Next. You will see the following screen. 3. Select Automatic search for a better driver (Recommended) and click (Next).
4. Click Next. The computer automatically installs the necessary driver files. 5. Click Finish after the computer has copied the necessary files. You will see the following screen.
6.
Installing the Software Drivers in Windows 2000 Operating System To install the cable modem software drivers using the Windows 2000 operating system: 1. Power on your PC. After your computer boots, Windows detects the cable modem. The Found New Hardware screen appears, followed by the Found New Hardware Wizard screen. 2. Insert the CD into the PC’s CD-ROM Drive and click Next. You will see the following screen.
3. Select Search for a suitable driver for my device (recommended. Then select Next. You will see the following screen 4. Check the CD-ROM drive check box and verify that the CD is in the CD-ROM drive.
Next to have Windows locate the necessary driver files. You will see the following screen. 5. Click Next to install the driver files for the cable modem. You will see the following screen.
7. Click Finish to complete the installation. 8. After the installation is completed, verify that the USB LED is lit on the front of you cable modem. If not, refer to the troubleshooting section later in this chapter.
Installing the Software Drivers in Windows XP Operating System 1. Power on your PC. After your computer boots, Windows detects the cable modem. The Found New Hardware screen appears, followed by the Found New Hardware Wizard screen. 2. Choose the software automatically (Recommended). Click Next to continue. You will see the following screen.
3. Click Finish to complete the installation.
Troubleshooting the USB Installation None of the LEDs is on when I power on the LAN Cable Modem. Check the connection between the power adapter and the cable modem. Power off the LAN Cable Modem and wait for 5 Seconds and power on the modem again. If the problem still exists, you may have a hardware problem. When attempting to install the USB driver in Windows 98 SE, I receive the following error message: Device not installed at this time. Driver not found.
4. Select USB Composite Device and click Remove 5. Click Refresh The Add New Hardware Wizard window appears, displaying the device name USB Composite Device. Refer to the proper operating system instructions in this chapter for information on reinstalling the driver properly. All of the LEDs on the front of my modem look correct, but I cannot access the Internet. • If the POWER, USB, SYNC, and READY are solidly lit, the cable modem is working properly.
necessary files from you computer. 3. Installing the Modem Using the Ethernet Port This chapter explains the process for installing your cable modem using the Ethernet port. See Chapter 2 “Installing the Cable Modem Using the USB Port” for instructions on installing the cable modem using the USB port. You can use the cable modem’s Ethernet ports if you have: • A PC running Windows 95 (or later) operating system or a Macintosh computer running system 7.
properly. Troubleshooting the Ethernet Installation None of the LEDs are on when I power on the Cable Modem. Check the connection between the power adapter and the cable modem. Power off the Cable Modem and wait for 5 seconds and power on the modem again. If the problem still exists, you may have a hardware problem. The Ethernet 1/2/3/4 LED on my cable modem is not lit. • Try restarting the computer so that is could re-establish a connection with the cable modem.
• If you are using a cable splitter, try removing the splitter and connect the cable modem directly to the cable wall outlet. Wait several minutes for the cable modem to re-establish communications with your cable service provider. • • Your Ethernet or coaxial cable may be damaged. Try using another cable. If none of these suggestions work, contact your cable service provider for further assistance.
4. Cable Modem Router LEDs and Connectors This chapter describes the functions of the cable modem router’s LEDs and connectors. When the pwr, sync, and ready LEDs are lit, the cable modem router is working properly. The usb or enet 1, 2, 3, 4 LEDs should also be lit depending on what port is being used. The following provides an overview of the LED indicator lights on the front of the cable modem router and what the LEDs mean.
Connectors on the Back of the Modem This list of connectors describes where to connect the cables and power adapter when installing the cable modem. 1. Power: This is where you plug the included power adapter. Remember to use only the power adapter that came with the cable modem. 2. Ethernet 10/100 Port 1, 2, 3, 4: This is where you plug the Ethernet cable. The other end connects to the Ethernet port on the PC. 3. USB: This is where you plug the included USB cable.
5. Web User Interface Accessing the Web User Interface 1. The PC connected to the cable modem must support TCP/IP connection and dynamic DHCP IP address acquisition, and must have a web browser installed. 2. Open the web browser and set the URL location as: http://192.168.100.1 3. Click LOGIN. Enter user for User name and user for Password, and then click OK.
4. If the user enters an incorrect user name and/or password, the web user interface displays “401Unauthorized”.
Web User Interface Home Page A main menu is shown at the top of the pages and the user can select different options to view the cable modem information.
Cable Modem Status User’s Guide 34
Downstream User’s Guide 35
Upstream User’s Guide 36
Upstream Burst User’s Guide 37
Operation Configuration User’s Guide 38
Event Log • Contact E-mail Address Enter E-mail address for sending event log. • SMTP Server Name Enter SMTP Server Name for sending event log. • Apply Any configuration changes must be followed by “Apply” before changes will occur. • E-mail Log Send current event log to e-mail address specified. • Refresh Update event log. • Clear Log Clear event log.
Gateway Information This page shows gateway information. Gateway Information • Refresh Click “Refresh” to get current gateway information. • Connected Computers Click “Connected Computers” to show computers attached to the cable modem.
• Refresh Click “Refresh” to get connected computers information.
Firewall Time Provision This page allows configuration of Time Provision to get the current time via specific provision mode. Firewall – Time Provision • TOD / NTP Check “TOD” to enable Time Provision using TOD. Check “NTP” to enable Time Provision using NTP. • NTP Primary Server: Specify NTP Primary Server IP address when in NTP Time Provision mode. • NTP Secondary Server: Specify NTP Secondary Server IP address when in NTP Time Provision mode.
TOD filter This page allows configuration of web access filters to block all internet traffic to and from specific network devices based on time of day settings. Firewall – TOD Filter • Connected Computers Click “Connected Computers” to specify day & time to block certain computer in the network. • Computer Name Select Computer Name and check “Enable” to start blocking internet access according to the schedule.
Firewall – TOD Filter • Day(s) to Block Check day(s) to block internet access for the “Add Computer”. • Time of Day to Block Check Time of Day to block access for the “Add Computer”. • Applications Block Check Applications to block for the “Add Computer” • Apply Any configuration changes must be followed by “Apply” before changes will occur.
Web filter This page allows configuration of content filters to block to and from specific network devices based on keyword and domain name entries. A list of "trusted computers" can also be entered that are not subject to the filters entered. Specific Firewall features can also be enabled. It is highly recommended that the Firewall is left enabled at all times for protection against Denial of Service attacks, etc. Firewall – Web Filter • Filter Proxy Check “Enable” to enable Proxy filter.
Uncheck “Enable” to disable ActiveX filter. • Filter Popup Windows Check “Enable” to enable Popup Windows filter. Uncheck “Enable” to disable Popup Windows filter • Block Fragmented IP Packets Check “Enable” to enable blocking Fragmented IP Packets. Uncheck “Enable” to disable blocking Fragmented IP Packets. "With this feature enabled, all packets are checked to determine if the packet contains a "fragment" flag. If the flag exists, the CM will discard the packet.
Log This page allows configuration of Firewall event log reporting via email alerts and a local view of the attacks on the system. Firewall – Log • Contact E-mail Address Enter E-mail address for sending Firewall event log. • SMTP Server Name Enter SMTP Server Name for sending Firewall event log. • Apply Any configuration changes must be followed by “Apply” before changes will occur. • E-mail Log Send current Firewall event log to e-mail address specified. • Refresh Update event log.
Content Filter Setup This page allows configuration of URL content filter rules. Content Filter – Setup • URL Keyword Blocking Check “Enable” to enable URL Keyword Blocking. Uncheck “Enable” to disable URL Keyword Blocking. • URL Domain Blocking Check “Enable” to enable URL Domain Blocking. Uncheck “Enable” to disable URL Domain Blocking. • Add Keyword Specify Keyword and click “Add Keywork” to add keyword to the list.
Select Domain from the list and click “Remove Domain” to delete Domain from the list. • Apply Any configuration changes must be followed by “Apply” before changes will occur.
Violation Log This page provides a local view of the content filter log. Content Filter – Violation Log • Contact E-mail Address Enter E-mail address for sending Content Violation log. • SMTP Server Name Enter SMTP Server Name for sending Content Violation log. • Apply Any configuration changes must be followed by “Apply” before changes will occur. • E-mail Log Send current Content Violation log to e-mail address specified. • Refresh Update event log. • Clear Log Clear event log.
Tools Ping This page provides ping diagnostics to help with IP connectivity problems. Tools - Ping • Ping Target Specify target IP address. • Ping Size Specify ping packet size in bytes. • No. of Pings Specify number of pings. • Ping Interval Specify interval between pings in ms. User’s Guide • Start Test Click to start ping test. • Abort Test Click to abort ping test. • Clear Results Click to clear result messages. • Refresh Click “Refresh” to get updated results.
Trace Route This page provides trace route diagnostics to help with IP connectivity problems. Tools – Trace Route • Tracert Target Specify trace route target IP address. • MAX Hops Specify maximum hops. • Timeout Specify timeout. • Start Test Click “Start Test” to start trace route test. • Abort Test Click “Abort Test” to abort trace route test. • Clear Results Click “Clear Results” to clear result messages. • Refresh Click “Refresh” to get updated results.
Client List This page shows connected computer in client list. Tools – Client List • Refresh Click “Refresh” to get updated results.
Password This page allows you to change the user’s password. Tools – Password • Password Specify new password. • Re-Enter Password Re-Enter new password. • Apply Any configuration changes must be followed by “Apply” before changes will occur.
Factory Defaults This page allows you to restore factory defaults to the system. Tools – Factory Defaults • Restore User Factory Defaults Check “Yes” to restore user firewall and content filter to factory defaults. • Apply Any configuration changes must be followed by “Apply” before changes will occur.
