User`s guide

User’s Guide 24
• Try restarting the computer so that is could re-establish a connection with the wireless
cable modem.
• Check for a resource conflict (Windows users only). To do this:
1) Right-click on the My Computer icon on your desktop and choose Properties.
2) Click the Device Manager tab and look for a yellow exclamation point or red
X over the NIC in the Network Adapters field. If you see either one, you may
have an IRQ conflict. Refer to the manufacturer’s documentation or you cable
service provider for further assistance.
• Verify that TCP/IP is the default protocol for your network interface card (NIC)
• Power cycle the wireless cable modem by removing the power adapter from the
electrical outlet and plugging it back in. Wait several minutes for the wireless cable
modem to re-establish communications with your cable service provider.
• Your Ethernet cable may be damaged. Try another cable.
All of the LEDs on the front of my modem look correct, but I cannot access the Internet.
• If the pwr, sync, and ready LEDs are solidly lit, the wireless cable modem is working
properly. Try restarting the computer so that is could re-establish a connection with
the wireless cable modem.
• Power cycle the wireless cable modem by removing the power adapter from the
electrical outlet and plugging it back in. Wait several minutes for the wireless cable
modem to re-establish communications with your cable service provider.
• If your PC is connected to a hub or gateway, try connecting the PC directly into the
wireless cable modem.
• If you are using a cable splitter, try removing the splitter and connect the wireless
cable modem directly to the cable wall outlet. Wait several minutes for the wireless
cable modem to re-establish communications with your cable service provider.
• Your Ethernet or coaxial cable may be damaged. Try using another cable.
• If none of these suggestions work, contact your cable service provider for further
assistance.
5. Wireless Cable Modem LEDs and Connectors
This chapter describes the functions of the wireless cable modem’s LEDs and connectors.
When the pwr, sync, and ready LEDs are lit, the wireless cable modem is working properly.
The usb or enet 1, 2, 3, 4 LEDs should also be lit depending on what port is being used.
The following provides an overview of the LED indicator lights on the front of the wireless
cable modem and what the LEDs mean.