amber connect AVC410 Dual 4G Telematics HD Dashcam : User Guide

AVC400 series uses 4G network for communication. For these dualchannel digital video recorders (DVRs), except to be able to record simultaneously, the two cameras can also record locally and live stream remotely at the same time. The front-facing HD ...

Appearance and LEDs

1. Main Unit

Product Model: AVC400/AVC410 main unit

Camera: 1920x1080/25FPS/F 2.0/Full color

2. Subcamera Options

Refer to the specifications and features of the product model you purchased. If you have any questions, please contact your supplier.

3. LEDs

4. Wirings

2. Specifications and Features

1. Specifications

2. Features

Note: For details about features, refer to the operation guide.

3. Installation

Precautions:

 This device is not suitable for battery electric vehicles (BEVs) and hybrid electric vehicles (HEVs).

 Use accessories specified by the manufacturer only.

 The standard supply for the device is DC9~30V, please use the original power cable and ensure that 1he positive and negative ends are correctly wired.

 Remove the protective film an the remote camera prior to installation.

 11 is recommended to ask a distributor, a designated business, or an expert to do the installation and commissioning.

3.1 Preparation

Device check

Check visually whether the device is in good condition and whether the relevant accessories are complete.

3.2 SIM Card Attachment

Ensure that the device is ACC OFF before attaching a proper SIM card.

To attach and detach the SIM may damage the contacts, please use the completed Micro SIM card instead. In addition, the SIM should have data service activated and not in arrears.

3.3 TF Card Attachment

Ensure that the device is ACC OFF before attaching a proper TF card.

3.4 Main Unit Installation

1. Connect the power cable of the device to B+, ACC, and GND of the fuse box on the vehicle. ( is a reference position.

2. Route the power cable along the A pillar of the vehicle to the upper center of the front windshield. The red dashed line (() in the figure is for reference.

3. Select a proper installation position and wipe the position clean. Remove the protective film from the 3M tape of the mounting base and attach it to the position. Wait for 2 hours before proceeding to the next step. See ( for reference.

4. Mount the device to the base and connect its power cable correctly (see ( for reference). Then fasten the cable securely.

.3.5 Installation of Accessories

You can select a proper position to install the remote camera according to actual conditions

3.5.1 Remote AHD Camera

1. Face the camera inward and install it to the windshield behind the rear-view mirror (as shown in () or to the middle of the dashboard (as shown in (). Wipe a selected position clean, remove the protective film from the 3M tape, and attach the device.

2. Use the supplied screwdriver to tighten the screw of the camera, so it keeps at the best angle. Connect the cables correctly and fas1en them securely.

3.5.2 DMS Camera

This section, is dedicated to AVC410.

The DMS camera is mainly used for monitoring the driver. Fixate the camera at an angle about 30" to the steering wheel directly facing the driver's head, as the following figure shows.

3.5.3 Other Accessories

1. External battery

It is used to power the device for a while after its main supply is cut off. Connect the external battery to the corresponding interface on the device and place it in a proper position (such as ( in the above figure).

Note

1. Choose proper accessories based on your actual needs.

2. Select a relay that goes perfectly with the battery of your vehicle.

3. lt is recommended to ask a distributor, a designated business, or an expert to do the installation and commissioning.

3.6 Commissioning

4. Others

4.1 Battery Safety

1. Use the original battery supplied by the manufacturer only. The use of any non-original accessories may damage the device, in which case the manufacturer wilt assume no repair liabilities for such damages.

2. Avoid metal objects as they may cause short circuits on battery contacts

3. Do not remove the cover of the battery.

4. Do not soak the battery in water or expose it to fire.

5. lt is forbidden to use batteries that are deformed, discolored, spilled, or package- damaged. If such an exception, such as overtemperature, deformation, discoloration, spillage, etc., occurs during use, charging, or storage of the battery, plea...

6. lt is forbidden to dismantle, or modify, or charge (in any other method other than stated) the battery.

1. Check the LED, see 1.3.3 for reference.

2. Check the camera: The camera works correctly if you can view the live video of the camera and switch between the two cameras after logging in to the platform. You can also manually adjust the camera according to your needs.

5. FAQ

 How will the Software be upgraded?

Firmware can be upgraded by SD card/USB cable/OTA.

 The result is Ok, but no connectivity Data is displayed.

You can try to switch language to a British accent. The command is "VOICESW,4".

 Can more languages be added based on the requirement, eg? For Jamaica: Fathua

Please prepare the voice file according to the voice file format.

 How do we get the data?

You can get event video by URL method.

 Will, it automatically erases & replace old data?

YES. The device’s internal storage can store 23 hours of sub-stream video(640*360);

32G TF card can store 4.5 hours main stream video(Front:1920*1080;Inward: 1280*720); 64G TF card can store 9 hours mainstream video; 128G TF card can store 18 hours of mainstream video; 256G TF card can store 38 hours of mainstream video;

Ok! So in this case, will it be possible to create a code on the Firmware to automatically transfer data to Cloud Servers. Under the current situation: the SD card has to be removed for transferring data. But in a scenario where a vehicle has been ass...

 Is there a restriction on the API to share only one Video Playback file, thru social media at a time? It would be great if we can have an option to share multiple videos at the same time.

Your platform can send a video playback file request to our platform, our platform will give you the URL of the video playback file.

Can this feature not be directly allowed to Amber Platform

 What is the aspect ratio of live video playback in regards to Frames/Sec?

Aspect ratio:16:9; Resolution: 640*360

 Are the Historical videos stored on your server or device only?

The video recorded by the device is stored in two places, the main video stream(1920*1080) stored on TF card and sub video stream (640*360) stored on the device's internal storage.

 How can we retrieve videos in case of an emergency situation?

They will be in the Event Video. The video is stored on TF cards, not on our server. Option1:You can select which type of event videos auto upload to the platform on the Video setting of Amber Fleet Portal.

Option2:You can send the UPLOADSW command to set the device auto-upload event video.

 Like in GPS trackers: In case of non connectivity, data is buffered and is re-uploaded and restored once it is reconnected. Will the device upload buffer data once it comes online

Yes.

 What happens when TF Card memory is full

The default is a file in 3 minutes and stored in the TF card. When the storage space of the TF card doesn't meet the requirements for recording video, the device will delete the oldest video to achieve the feature of loop recording. The device will de...

 Is there a function to automatically export TF data to cloud servers by setting up a time frame or is there a possibility to create such an algorithm for uploading Images

No. Too large data consumption. We have a pic timer command to catch images and upload them by an interval. PICTIMER,ON,X,1

 Thru TF Card & OTA

The device will connect and query our OTA server, if our server releases a new FW, the device will auto-download FW and complete the FW upgrade.

If our server releases a new FW, the device will auto-download FW: We need this manual. All S/W versions need to be approved by Amber Team 1st.

 When the vehicle is parked, the device is not uploading any data on the servers. Only a live recording view is available. In a scenario, wherein if a vehicle is compromised, how will we know the real-time incident?

When a vehicle is parked, the device will enter sleep mode; when the device's G-sensor detects vibration, it will wake up to work, take a picture or video and store it in SD card, and send a vibration alert to the platform, upload photo or video to th...