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Amazon Fire TV User Guide

Quick Fixes

Document Update: 2014-06-30

Document ID: FTUG-2611-110

Basic Troubleshooting for Amazon Fire TV

Try these troubleshooting steps for resolving issues like a frozen screen, app errors, or

problems with content such as movies, TV shows, games, and apps.

Many issues with your Amazon Fire TV can be solved by simply restarting your device.

Disconnect the power cord from your Amazon Fire TV for three seconds, and then plug the

power cord back in.

Issue…

Try this…

Problems purchasing

or accessing content

 Confirm that Amazon Fire TV is connected to the

Internet. An Internet connection is required to buy,

stream, and sync your content.

 Verify that you are connected to the Internet by visiting

Home, select Settings, System, and then Wi-Fi.

 Verify that your 1-Click payment method is set up

correctly. To learn more, go to www.amazon.com/1click

Movies, photos or

purchased content

not showing

Verify that Amazon Fire TV is registered to the correct Amazon

account.

To verify your registration, go to the Home screen, select Settings,

and then select My Account. If you see the wrong account listed,

select the account, and then select Deregister. Select Register to

Specific app issues

From the Home screen, select Settings, and then select

Applications. Select the application you want to modify. You can

now change settings, clear data, clear cache, force stop or uninstall

the application if you are having problems with it. Note: If you

clear data, it won’t delete the app, however, saved information

such as game scores or account information may be lost or need to

be re-entered.

Remote not pairing

 Before trying to re-pair your remote, first check that it has

a fresh pair of AAA batteries.

 Try unplugging the power cord from your Amazon Fire

TV and then plugging it back in.

Forgot Amazon

Instant Video PIN

1. Go to www.amazon.com/pin

2. In the Your Amazon Instant Video PIN section, type a

5-digit number to set up your PIN, or click View/Edit

Your PIN to change your current PIN.