User guide

Amazon Fire TV User Guide
Quick Fixes
31
Document Update: 2014-06-30
Document ID: FTUG-2611-110
Quick Fixes
Can’t Connect to Wi-Fi
If you can't connect to a Wi-Fi network from Amazon Fire TV, check that your wireless
connection is turned on.
Check this first:
o Make sure you connect Amazon Fire TV to one of these network or router types:
o Open, WEP, WPA/WPA2 PSK, and WPA/WPA2 EAP encrypted networks
o B, G, and N routers on 2.4Ghz
o A and N routers on 5Ghz
o Hidden networks
o Make sure wireless connectivity is enabled on Amazon Fire TV. From the Home
screen, select Settings, select System, and then select Wi-Fi.
o Make sure you know your network password (if required). If you see a lock icon, a
network password is required. This password is not your Amazon account password.
o Make sure your Internet connection is not down. Restart your router and modem to
solve most Wi-Fi network issues.
o Do not place Amazon Fire TV in a cabinet, as it impacts signal strength to your Wi-
Fi router.
Still having trouble?
Disconnect the power cord from your Amazon Fire TV for three seconds, and then plug the
power cord back in.
Can’t Pair a Remote or Game Controller
If you can't pair your Amazon Fire TV remote or wireless game controller, it may not be
within range or compatible.
Check this first:
o Amazon Fire TV is compatible with Amazon Fire TV remote, Amazon Fire game
controller, and many Bluetooth-enabled third-party wireless game controllers. To learn
more, visit www.amazon.com/mfkcontrollers.
o Do not place Amazon Fire TV in a cabinet, as it impacts signal strength to your remotes
and game controllers.
o Your remote must be within 30 feet of Amazon Fire TV.
o Re-install the batteries. You have five minutes to pair your remote with Amazon Fire TV
before it goes into sleep mode.
o If your remote isn’t discovered, press the Home button for 5-10 seconds.
Still having trouble?
Disconnect the power cord from your Amazon Fire TV for three seconds, and then plug the
power cord back in.