User guide

Basic Troubleshooting for Fire TV Stick
Try these troubleshooting steps for resolving issues like a frozen screen, app errors, or problems with
content such as movies, TV shows, games, and apps.
Take Action: Many issues with your Fire TV Stick can be solved by simply restarting your device.
Disconnect the power cord from your Fire TV Stick for three seconds, and then plug the power cord back
in.
Issue... Try this...
Problems purchasing or accessing content
•
Confirm that Fire TV Stick is connected to the Internet. A
wireless Internet connection is required to buy, stream,
and sync your content.
•
Verify that you are connected to the Internet by visiting
Home, select Settings > System > Wi-Fi..
•
Verify that your 1-Click payment method is set up
correctly. To learn more, go to Change Your 1-Click
Settings.
Movies, photos, or purchased content not
showing
Verify that Fire TV Stick is registered to the correct Amazon
account.
To verify your registration, go to the Home screen, select
Settings, and then select My Account. If you see the wrong
account listed, select the account, and then select Deregister.
Select Register to register the correct account.
Specific app issues From the Home screen, selectSettings > Applications >
Manage All Installed Applications , and then select . Select
the application you want to modify. You can now change
settings, clear data, clear cache, force stop or uninstall the
application if you are having problems with it.
Note: If you clear data, it won't delete the app; however, saved
information such as game scores or account information may
be lost or need to be re-entered.
Remote not connecting
•
Before trying to re-pair your remote, first check that it has a
fresh pair of AAA batteries.
•
Try unplugging the power cord from your Fire TV Stick and
then plugging it back in.
Forgot Amazon Instant Video PIN
1. Go to www.amazon.com/PIN
2. In the Your Amazon Instant Video PIN section, type a 5-
digit number to set up your PIN, or click View/Edit Your
PIN to change your current PIN.
Figure 5: Video: Troubleshooting
Basic Troubleshooting for Fire TV Stick
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