User guide

Video Playback Issues on Your Fire TV Stick

You can clear application data to resolve many intermittent video playback issues (such as "Error 13") on

your Fire TV Stick.

Note: When you clear application data, it won't delete the app; however, for non-Amazon video apps (such as Netflix

or Hulu Plus), account information may need to be re-entered.

• Clear Amazon Instant Video Application Data

To clear application data from the Amazon Instant Video app:

a. From the Home screen, select Settings.

b. Select Applications > Manage All Installed Applications > Amazon Video.

c. Select Force Stop, and then select Clear Data.

d. When prompted to Delete App Data, select Clear Data again.

• Clear Application Data for Other Video Apps

To clear application data for other video apps installed on your Fire TV Stick:

a. From the Home screen, select Settings.

b. Select Applications > Manage All Installed Applications.

c. Select the application you want to modify.

d. Select Force Stop, and then select Clear Data.

e. When prompted to Delete App Data, select Clear Data again.

After you clear the application data, remove the power cord from the device or from the power outlet, and

then plug it in back in again to restart your Fire TV Stick. You should then be able to watch your video.

Video Playback Issues on Your Fire TV Stick