User guide

Can't Connect to Wi-Fi

If you can't connect to a Wi-Fi network, check that your wireless connection is turned on.

Check this first:

• Wirelessly connect Fire TV Stick to one of these network or router types:

• Open, WEP, WPA/WPA2 PSK, and WPA/WPA2 EAP encrypted networks

• B, G, and N routers on 2.4Ghz

• A and N routers on 5Ghz

• Hidden networks

• Make sure you know your network password (if required). If you see a lock icon, a network password is

required. This password is not your Amazon account password.

• Make sure your Internet connection is not down. Restart your router and modem to solve most Wi-Fi

network issues.

• Do not place your Wi-Fi router in a cabinet, as it impacts signal strength to your Fire TV Stick.

• Physical objects can block a Wi-Fi signal. Use the HDMI extender cable to optimize the location of your

Fire TV Stick.

Still having trouble?

Disconnect the power cord from your Fire TV Stick for three seconds, and then plug the power cord

back in.