User's Manual

智莱科技 Shenzhen Zhilai Sci and Tech Co., Ltd.
文件名称：USA023 项目 23 门蓝牙柜_产品使用说明书
File name: User’s Manual for Odin Locker
版本 version：V3.1
文件编号：ZL-ZL-110480
File No: ZL-ZL-110480
页数 pages：31
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2) Starting date of warranty period: When the product is accept.
③保养方式：我方每年将至少两次对在保修期内的寄存柜产品进行全面的检测保养，时间一
般在“五一”和“十一”前后，维护保养时间一般在夜间进行，以免影响贵单位白天的正常经营。我公
司会提前通知，由贵单位安排具体时间和夜间值班配合人员。
3) Maintenance method: We will conduct a comprehensive maintenance of the locker at least twice
a year during the warranty period, which is generally around "May 1" and "Oct. 1" and carried out at night
to prevent affecting your normal operation. Our company will inform in advance and you should arrange
the specific time and staff on duty at night.
④检测保养项目包括：锁具位置是否偏移，软件运行是否正常，外观是否损伤等，保修期内
的故障我公司将免费解决。（人为损坏除外）
4) The maintenance items include: whether the position of the lock is offset, whether the software is
operating normally, whether the appearance is damaged, etc., and we will solve the problems during the
warranty period for free. (except for man-made damage)
⑤保养报告：每次保养完毕，我公司人员向贵单位出具保养、调整和修复内容的报告，由双
方签字确认。
5) Maintenance report: Every time the maintenance is completed, our staff will issue a report on the
contents of maintenance, adjustment and repair to you, which will be signed and confirmed by both
parties.
⑥日常维修处理程序：全年 7X24 小时服务，接到报修电话后 24 小时以内上门服务, 修复期
不超过一周。我方售后服务机构接到贵单位电话故障通知时，会记录贵单位电话，问清故障现象，
维修员根据故障现象，决定是否先电话指导修复。如果电话指导不能修复，维修员将立即前往贵单
位进行上门维修。在使用单位人员陪同下，打开机柜检查修维。维修完毕后，填写售后服务表，告
知故障及处理结果，由贵单位相关负责人签字。
6) Processing procedures of daily maintenance: We provides 7X24 hours of service throughout the
year. On-site service will be provided within 24 hours after receiving the repair call. The repair period will
not exceed one week. When our after-sales staffs receives a notification from you, they will record your
phone number and ask for details, and the maintenance staff will decide whether to guide you to repair
by phone according to the record. If not, the maintenance staff will immediately provide on-site service.
Accompanied by the staff from your company, the maintenance staff will open the locker for maintenance.
After the maintenance is completed, the maintenance staff will fill out the after-sales service form and tell
you the problem and the processing result. The person in charge from your company should sign it.