Installation manual

Chapter 11: Programming the Sprint Protegé CTX 117
5. To program C.O. Line 1 to ring at the operator during the day and to the auto atten-
dant at night, enter extension 201 in the Day1 column of C.O. Line 1 (DIR# 748) and
431 in the Night column of line 1. (The pilot number of the Auto Attendant UCD
Hunt Group as previously programmed is 431) To make the Auto Attendant back up
the live operator during the normal Day ringing mode, you enter 431 in the Alt. Day
column.
N
OTE
: The timing for the alternate day ring is set under CALL HAN-
DLING, Category 3, as the Ring Alt. Ringing Position Time. It is the
same as delayed ring because the other extensions programmed to
ring also still ring. The default timing for this is 14 seconds.
6. Press Escape to exit this particular C.O. Line and program another C.O. Line for ring-
ing.
7. Select and program any other C.O. Lines you wish to program in the same way.
8. Press Escape to exit. Press Y for Yes to confirm your exit, Y for Yes to save your
changes. Also press Y for Yes to override the existing file.
Now you must send the programmed information to the KSU for it to work:
1. Press F4 to send.
2. Select Part then press Enter.
3. Select C.O. Line then press Enter.
When you Send or Receive data from or to the KSU, you must wait until the transfer
is completed before pressing Escape. The screen will display “Completed.”
4. Press Escape until the main menu appears.
5. Select Exit to DOS then press Enter.
In the Protegé CTX programming, UCD hunt groups can be created that will return to the
Integrated VM hunt group if not answered within a programmed time frame. They will
enter identifying the call as the pilot number of the hunt group that they came from. For
example, hunt group 3 (pilot number 432) could be set up for a group of sales
representatives. The Overflow 1 Timer in this hunt group could be set for 24 seconds and
the Overflow Destination could be set for 430 (the Integrated VM Hunt group). Then set
up mailbox 432 as a regular mailbox that will transfer when dialed and take a message
upon return. The greeting could say, “… To reach the operator, press 0. To try Sales again,
press (programmed menu key back to mailbox 342), or just stay on the line to leave us a
message.”
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial
code, and integration information. When you select a telephone switching system,
Amanda knows which files to use for your switch. The files contain:
• The tokens that turn the message waiting light on are in c:\amanda\pbx.db\230.on.
This file contains the tokens “-#96,%E”.
• The tokens that turn the message waiting light off are in
c:\amanda\pbx.db\230.off.