Telephone Switching Systems for AmAndA@SOHO Version 3.
ii Telelphone Switching Systems for Amanda@SOHO Copyright and Trademark Notices Copyright 1992–2001 The Amanda Company, Inc. All Rights Reserved. This guide and the software described herein are copyrighted with all rights reserved. No part of this publication may be reproduced, transmitted, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of The Amanda Company, Inc.
iii Fraudulent Usage Advisory Although the Amanda software is designed to resist fraudulent usage, including unauthorized access to a long distance network, no product, including the Amanda software, is able to prevent such unauthorized usage. The Amanda software is likewise unable to prevent such uses as may constitute an invasion of privacy or other tort.
iv Telelphone Switching Systems for Amanda@SOHO
Contents Copyright and Trademark Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii Limited Warranty on Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Chapter 1: Introducing the Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi Telephone Switching Systems for Amanda@SOHO Using the Template. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Chapter 4: Programming the Comdial Unisyn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vii Forwarding Calls to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Chapter 9: Programming Panasonic DBS 824 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Using the Telephone. . . .
viii Telephone Switching Systems for Amanda@SOHO Speed-dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 Using Amanda as a Backup Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137 Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138 Switching between Day and Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1: Introducing the Switches Using a PBX with Amanda Amanda@SOHO works with the following telephone switching systems. Telephone Switching Systems PBX Number AT&T Partner Plus 110 AT&T Partner 2 111 Comdial DSU/Unisyn 2-digit extension plan 3-digit extension plan 121 122 Inter-Tel GMX 12/24 140 Iwatsu Adix 8/24 (S/M Series) 150 Iwatsu Adix 16/48 151 NEC Electra, Level I (release 2.00+) 170 NEC Electra II (release 3.
2 Telephone Switchings Systems for Amanda@SOHO Each chapter in this guide covers either one telephone switching system or one manufacturer. For some manufacturers that have more than one switching system listed, each system has its own chapter because the programming is different. These chapters offer the information needed to program a new system with voice mail. It does not cover other aspects of programming the system. Nor does it prescribe corrections to make to previously programmed systems.
Chapter 2: Programming the AT&T Partner Plus Getting Started To connect Amanda to the switching system: 1. Run direct wiring from RJ-11 jack (one-pair) on Partner 206 module to RJ-11 jack (two-pair) on the voice board. 2. Run wiring from 66 block to RJ-11 jack (two-pair) to the Amanda Rhetorex voice board. OR • Use four RJ-11 mounting cords, one cord for each voice mail port. Plug one into each extension port on the 206 Module. The 206 Module must be 3.
4 Telephone Switching Systems for Amanda@SOHO Section to read: Assigning Outside Lines to Hunt Group 7 To program: #507 VMS Hunt Schedule #206 Group Call Distribution Using Amanda as a Backup Attendant If you are using Amanda as a backup attendant, you need to read the following sections. Many of these sections also apply to using Amanda as a primary automated attendant or a voice messaging center; sometimes the settings are identical. Sometimes they are different.
Chapter 2: Programming the AT&T Partner Plus 5 Section to read: Assigning Outside Lines to Hunt Group 7 To program: #507 VMS Hunt Schedule #206 Group Call Distribution Programming Hunt Group 7 You program Hunt Group 7 for voice mail. It should be a circular hunt group. You program it identically, regardless of whether Amanda is being used as a primary automated attendant, a backup attendant, or a voice messaging center. It is a circular hunt group.
6 Telephone Switching Systems for Amanda@SOHO You program it identically, regardless of whether Amanda is being used as a primary automated attendant, a backup attendant, or a voice messaging center. To program voice mail coverage: 1. Press 2. Enter the number of the extension to be covered by Amanda. For example, to program extension 11, press . 3. To assign Automatic VMS Cover, press on the display. 4. To program another extension, press number shows on the display. 5.
Chapter 2: Programming the AT&T Partner Plus 7 To set the number of times calls ring before being sent to a mailbox: 1. Press 2. Enter a setting (1-9) for the number of rings by pressing until the setting you want appears on the display. If Amanda will be a: primary automated attendant backup attendant voice messaging center or Suggested setting: 3 3 3 For example, to set VMS Cover Rings to 3, press display similar to the following appears: or until a VMS Cover Rings 3 Rings 3.
8 Telephone Switching Systems for Amanda@SOHO 5. Select another procedure or exit programming mode. If you set VMS Hunt Schedule for Day Only or Night Only, you must use Night Service Button (#503) to program a Night Service button for extension 10. See “Setting Up a Night Button” on page 9. Assigning Outside Lines to Hunt Group 7 Use procedure #206 Group Call Distribution to assign all outside lines to Hunt Group 7 (the voice mail hunt group). This provides automated attendant service on these lines.
Chapter 2: Programming the AT&T Partner Plus 9 Voice Mail Coverage for Outside Lines (Optional) Procedure #208 Line Coverage Extension identifies an extension as the owner of a specific outside line so that the extension can activate VMS Cover (voice mail coverage) for that line. Line Ringing must be set to Immediate Ring or Delayed Ring and Line Access Restriction (#302) must be set to No Restriction or In Only.
10 Telephone Switching Systems for Amanda@SOHO System Speed Dial Numbers without entering the System Password. Night Service with a System Password is useful for controlling unauthorized use of telephones after hours. The status of the Night Service button at extension 10 tells Amanda to operate in day or night mode. The Night Service button returns to the status (on or off) that it was in immediately prior to a power failure or the use of System Reset (#728).
Chapter 2: Programming the AT&T Partner Plus 11 Optional Programming The next few sections cover transferring callers directly to voice mail, leaving a message directly as one user for another, and Auto Dialing. Transferring Callers to Other User’s Voice Mail The Voice Mailbox Transfer feature (F14) lets a system telephone user transfer a caller directly to a specific extension’s voice mailbox so the caller can leave a message without first ringing that extension.
12 Telephone Switching Systems for Amanda@SOHO This feature must be programmed on a button with lights. It does not apply to voicesignaled calls, Voice Interrupt on Busy calls, group calls, forwarded calls, coverage calls, or transfer-return calls. To program a direct transfer to voice mail: 1. Press . 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button. 4. Press 5. Select another procedure or exit programming mode. . To use this feature: 1.
Chapter 2: Programming the AT&T Partner Plus 13 4. Press . 5. Select another procedure or exit programming mode. Using the Template The following template is not actual size, but it can help you determine where the special keys, such as are.
14 Telephone Switching Systems for Amanda@SOHO Partner-34D Telephone Y GG HH II JJ FF U V W X EE DD Q R S T CC BB M N O P AA Z G H I J K L A B C D E F Intercom Intercom Ext. Message Partner-18D/18 Telephone GG HH II JJ M N O P I J K L E F G H A B C D Intercom Intercom Ext. Message Partner-6 Telephone C D A B Intercom Ext.
Chapter 2: Programming the AT&T Partner Plus 15 Notification and Integration Files For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch. The files contain: • The tokens that turn the message waiting light on are in c:\amanda\pbx.db\110.on. This file contains the tokens “,#09,%E”.
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Chapter 3: Programming the AT&T Partner II Getting Started To connect Amanda to the switching system: 1. Run direct wiring from RJ-11 jack (one-pair) on Partner 206 module to RJ-11 jack (two-pair) on the voice board. 2. Run wiring from 66 block to RJ-11 jack (two-pair) to the Amanda Rhetorex voice board. OR • Use four RJ-11 mounting cords, one cord for each voice mail port. Plug one into each extension port on the 206 Module. To start programming the AT&T Partner: • Press .
18 Telephone Switching Systems for Amanda@SOHO Section to read: Assigning Outside Lines to Hunt Group 7 To program: #507 VMS Hunt Schedule #206 Group Call Distribution Using Amanda as a Backup Attendant If you are using Amanda as a backup attendant, you need to read the following sections. Many of these sections also apply to using Amanda as a primary automated attendant or a voice messaging center; sometimes the settings are identical. Sometimes they are different.
Chapter 3: Programming the AT&T Partner II 19 Section to read: Assigning Outside Lines to Hunt Group 7 To program: #507 VMS Hunt Schedule #206 Group Call Distribution Programming Hunt Group 7 You program Hunt Group 7 for voice mail. You program it identically, regardless of whether Amanda is being used as a primary automated attendant, a backup attendant, or a voice messaging center. It is a circular hunt group.
20 Telephone Switching Systems for Amanda@SOHO To program voice mail coverage: 1. Press 2. Enter the number of the extension to be covered by Amanda. For example, to program extension 11, press . 3. To assign Automatic VMS Cover, press on the display. 4. To program another extension, press number shows on the display. 5. Select another procedure or exit programming mode.
Chapter 3: Programming the AT&T Partner II 21 To set the number of times calls ring before being sent to a mailbox: 1. Press 2. Enter a setting (1-9) for the number of rings by pressing until the setting you want appears on the display. If Amanda will be a: primary automated attendant backup attendant voice messaging center or Suggested setting: 3 3 3 For example, to set VMS Cover Rings to 3, press display similar to the following appears: or until a VMS Cover Rings 3 Rings 3.
22 Telephone Switching Systems for Amanda@SOHO 5. Select another procedure or exit programming mode. If you set VMS Hunt Schedule for Day Only or Night Only, you must use Night Service Button (#503) to program a Night Service button for extension 10. See “Setting Up a Night Button” on page 23. Assigning Outside Lines to Hunt Group 7 Use procedure #206 Group Call Distribution to assign all outside lines to Hunt Group 7 (the voice mail hunt group).
Chapter 3: Programming the AT&T Partner II 23 Voice Mail Coverage for Outside Lines (Optional) Procedure #208 Line Coverage Extension identifies an extension as the owner of a specific outside line so that the extension can activate VMS Cover (voice mail coverage) for that line. Line Ringing must be set to Immediate Ring or Delayed Ring and Line Access Restriction (#302) must be set to No Restriction or In Only.
24 Telephone Switching Systems for Amanda@SOHO System Speed Dial Numbers without entering the System Password. Night Service with a System Password is useful for controlling unauthorized use of telephones after hours. The status of the Night Service button at extension 10 tells Amanda to operate in day or night mode. The Night Service button returns to the status (on or off) that it was in immediately prior to a power failure or the use of System Reset (#728).
Chapter 3: Programming the AT&T Partner II 25 Optional Programming The next few sections cover transferring callers directly to voice mail, leaving a message directly as one user for another, and Auto Dialing. Transferring Callers to Other User’s Voice Mail The Voice Mailbox Transfer feature (F14) lets a system telephone user transfer a caller directly to a specific extension’s voice mailbox so the caller can leave a message without first ringing that extension.
26 Telephone Switching Systems for Amanda@SOHO This feature must be programmed on a button with lights. It does not apply to voicesignaled calls, Voice Interrupt on Busy calls, group calls, forwarded calls, coverage calls, or transfer-return calls. To program a direct transfer to voice mail: 1. Press . 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button. 4. Press 5. Select another procedure or exit programming mode. . To use this feature: 1.
Chapter 3: Programming the AT&T Partner II 27 4. Press . 5. Select another procedure or exit programming mode. Using the Template Use the template in the chapter on the AT&T Partner Plus (see “Using the Template” on page 13). Notification and Integration Files For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch.
28 Telephone Switching Systems for Amanda@SOHO integration 15 ‘#03##rrr#’ integration 15 ‘#00#eee#sss#’ integration 15 ‘#00#eee##’
Chapter 4: Programming the Comdial Unisyn Getting Started The Comdial Unisyn Analog Key System Unit (KSU) comes in two configurations: the 308 and the 616. These are simple low cost systems that are feature rich and easy to install and program. Voice mail integration can be set up with a minimum of technical knowledge.
30 Telephone Switching Systems for Amanda@SOHO Programming the Unisyn for Voice Mail Programming the Unisyn is simple and straight forward. To program the voice processing integration, you need to be aware of the following: 1. Programming is done from either station 10 or 12 only. 2. To enter configuration mode, dial ITCM *#746*. 3. Define the voice mail station ports as Execumail before doing any other programming on the voice mail ports.
Chapter 4: Programming the Comdial Unisyn 31 Configuring the Ports You can program a station port to accept one of several different types of station equipment, such as: • • • Multiline telephone (Multiline without LCD) LCD (LCD speakerphone) Execumail The system defaults to LCD, so all the station ports on a new system are LCD.
32 Telephone Switching Systems for Amanda@SOHO Port DSS Button to Press 16 A7 17 A8 18 A9 19 A10 20 A11 21 A12 22 A13 23 A14 24 A15 25 A16 Setting Up Ringing Operation The ringing that you set up determines whether Amanda is a primary or backup attendant: • • • Primary Attendant: Set up direct ringing to have Amanda answer any line that is ringing at a voice mail port. You will need to program the CO lines to ring directly to the Voice Mail Station Ports of the Unisyn system.
Chapter 4: Programming the Comdial Unisyn 33 6. Select the station ports to be programmed by dialing the station port number or pressing the A1 to A16 buttons. 7. Dial * when all the station ports have been selected. 8. Dial ** to finish but stay in configuration mode. Line Buttons to Press 01 B1 02 B2 03 B3 04 B4 05 B5 06 B6 To program delayed ringing: 1. If you are not already in configuration mode, dial ITCM *#746*. 2. Dial 54 “STA/LINE CONFIG”. 3. Dial 2 “DELAY RING”. 4.
34 Telephone Switching Systems for Amanda@SOHO 6. Select the station ports to be programmed by dialing the station port number or pressing the A1 to A16 buttons. 7. Dial * when all the station ports have been selected. 8. Dial ** to finish but stay in configuration mode. NOTE: The hunt group procedure (below) is not used when the system is in night mode. You must program lines 1 through 4 to ports 1 through 4.
Chapter 4: Programming the Comdial Unisyn 35 The Comdial Unisyn manual skips a step needed when you set up call forwarding, so use the following procedure. To program call forwarding: 1. If you are not already in configuration mode, dial ITCM *#746*. 2. Dial 53 “STATION FEATURES”. 3. Dial 21 “CALL FWD RNA”. 4. Dial 1 through 9 for the number of rings before forwarding. 5. Select the station ports by pressing the A1 to A16 buttons. 6. Press ** to return to configuration mode. 7.
36 Telephone Switching Systems for Amanda@SOHO • • • • Group 1 = Dial 9 or Dial 0 Group 2 = Dial 81 Group 3 = Dial 82 Group 4 = Dial 83 Assigning line group automatically arranges the system for hybrid operation, which may incur a higher monthly tariff than the key system operation incurs. Ask the local telephone company for details. To program line groups: 1. If you are not already in configuration mode, dial ITCM *#746*. 2. Dial 35 “ASSIGN LINE GRPS”. 3. Dial 1 for Group 1. 4.
Chapter 4: Programming the Comdial Unisyn 37 To program message waiting light for voice mail ports: 1. If you are not already in configuration mode, dial ITCM *#746*. 2. Dial 53 “STATION FEATURES”. 3. Dial 06 for “MSG. WAIT ORIG.”. 4. Select the station ports to be assigned this feature by dialing 10 through 25 or A1 through A16. (The station is assigned if the LED is on.) 5. Dial * to assign stations to another prime line or ** to finish but stay in configuration mode.
38 Telephone Switching Systems for Amanda@SOHO 3. Dial one of the following: 1 for 30 sec. 2 for 60 sec. 3 for 90 sec. 4 for 120 sec. 5 for 180 sec. 4. 6 for 240 sec. 7 for 300 sec. 8 for 360 sec. 9 for 420 sec. 0 for 0 sec. Dial * to finish but stay in configuration mode. Using Unanswered Call Transfer Recall When a call is transferred to a station and the station does not answer, you will probably want the call to go into the station’s mailbox.
Chapter 4: Programming the Comdial Unisyn 5. Dial the number of the first voice mail port. 6. Dial *** to finish but stay in configuration mode. 39 To program the line to delay ring to the voice mail system: 1. If you are not already in configuration mode, dial ITCM *#746*. 2. Dial 54 “STA/LINE CONFIG”. 3. Dial 2 “DELAY RING”. 4. Press the line button (B1 through B6) for the private line. (In the example, you would have pressed B3 for line 3.) 5. Press #. 6.
40 Telephone Switching Systems for Amanda@SOHO • The dial codes and integration strings used by the switch are c:\amanda\pbx.db\121.pbx for two-digit extensions and c:\amanda\pbx.db\122.pbx for three-digit extensions. 121.
Chapter 4: Programming the Comdial Unisyn integration 10 ‘rrr3’ integration 10 ‘eee0’ integration 10 ‘9*eee’ integration 10 ‘rrr’ 41
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Chapter 5: Programming the Iwatsu Adix Entering and Exiting Programming Mode The Iwatsu ADIX can either use a laptop or terminal with Iwatsu-provided software, connected to the RJ45 port labeled “PC” on the front of the EDVIF circuit card, or can use a display telephone plugged into Port 1 (which defaults to extension 201). To enter programming mode from the telephone: 1. Place programming template over keypad and buttons (or use the diagram in this chapter). 2.
44 Telephone Switching Systems for Amanda@SOHO The Iwatsu software is organized into three types of areas: • • • Class areas which denote large categories of functions and settings Item areas that allow you to work on subcategories within a Class level Number areas which usually are settings and functions particular to a telephone or individual incoming C.O. line, etc. To access a programming area (once you are in programming mode): 1. Press Class. 2.
Chapter 5: Programming the Iwatsu Adix 45 The display reads: 04.12 24 The 4 is the class; 12 is the item. Because this item has no numbers, the item’s setting is displayed. In this example, the setting is 24. 5. If this item is divided into numbers, you press Num and dial the two-digit number. For example, if you were programming Class 4 Item 77 Number 14, the display would read: 04.77 DA The 4 is the class; 77 is the item; 14 is the number.
46 Telephone Switching Systems for Amanda@SOHO 5. 6. Num 13 Port Disconnect Signal Type 0 Num 14 Trunk Packeting 0 Num 15 Port Loop Open Duration 25 Program Class 4, Item 77 (Voice Mail Packet Codes) as follows.
Chapter 5: Programming the Iwatsu Adix Num 1 47 Fixed Forwarding 1 (for Busy/NoAnswer) 11. Program Class 10, Item 78 as follows: Num 1 Forwarding Destination 47 Notification and Integration Files For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information. When you select a telephone switching system, Amanda knows which files to use for your switch.
48 Telephone Switching Systems for Amanda@SOHO 151.
Chapter 6: Programming the NEC Electra, Level I Getting Started This chapter covers the NEC Electra, Level I, software release 2.00 and later. To connect Amanda@SOHO to an NEC Electra, Level I, you need one SLT-F(1G)-200 digital-to-analog converter external box for each analog voice mail port. Connect Amanda@SOHO to the telephone switching system by connecting one RJ-11 pair from each voice mail port to the RJ-11 jack on the SLT. The RJ-11 cord from the SLT to the digital port is built into the NEC Electra.
50 Telephone Switching Systems for Amanda@SOHO Meaning: To type the setting To type a * To type a # To clear the setting Key to press: 0 to 9 LNR/SPD + * LNR/SPD + # HOLD 6. Press the TRF key to write the setting to the database and move on to the next data setting. For example, after providing a setting for port one or feature one, you move on to port two or feature two. When you reach the last port or feature, you move on to the next memory block.
Chapter 6: Programming the NEC Electra, Level I To program the hunt group: 1. Press the FNC key. 2. Press the HOLD key. 3. Press #0* 4. Assign physical ports to the logical voice mail extensions. a. b. Press the LK4 key. Press 06. This places you in memory block 4-06. The first port number appears on the display. c. d. e. Press 50. Press the TRF key to write the setting to the database. Repeat steps C and D for each port. After typing 50 for the last port, you enter memory block 4-07. 5.
52 Telephone Switching Systems for Amanda@SOHO 7. To record messages, press 667. 8. Press the TRF key to write the setting to the database and move on to access code VM05. 9. To forward all calls, press 667. 10. Press the TRF key to write the setting to the database and move on to access code VM06. 11. To forward busy, press 666. 12. Press the TRF key to write the setting to the database and move on to access code VM07. 13. To forward no answer, press 667. 14.
Chapter 6: Programming the NEC Electra, Level I 4. Press the LK4 key. 5. Do one of the following: • Press 15 for CO/PBX Ring Assignment (Day Mode). • Press 16 for CO/PBX Ring Assignment (Night Mode). 53 If you select 15 you can program both Day Mode and Night Mode during this same programming session. The 15 or 16 is the second number from the left on the display. This places you in memory block 4-15 or 4-16—CO/PBX Ring Assignment.
54 Telephone Switching Systems for Amanda@SOHO 4. Press the FNC key again. The FNC key’s light goes off. To cancel Call Forward—Busy/No Answer: 1. Press the FNC key. The FNC key’s light goes on. 2. Press 62. 3. Press the FNC key again. The FNC key’s light goes off. To set Call Forward—All Calls: 1. Press the FNC key. The FNC key’s light goes on. 2. Press 61. 3. Enter the destination station number. 4. Press the FNC key again. The FNC key’s light goes off.
Chapter 6: Programming the NEC Electra, Level I 55 NEC Electra, Level I (release 2.
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Chapter 7: Programming the NEC Electra II Getting Started This chapter cover the NEC Electra II, software release 3.0 and later. To connect Amanda@SOHO to an NEC Electra II, you need one SLI-8G-21 single-line interface card (this works for up to eight analog voice mail ports). Run one pair wire for each voice mail port from the punch down block to the connector on the SLI. Once the two are connected, you are ready to program the NEC Electra II.
58 Installing and Administering Amanda@SOHO Meaning: To type a # To clear the setting Key to press: LNR/SPD + # HOLD 4. Press the TRF key to write the setting to the database and move on to the next data setting. For example, after providing a setting for port one or feature one, you move on to port two or feature two. When you reach the last port or feature, you move on to the next memory block. For example, you would move from memory block 4-14 to 415. 5. Press the SPKR key to stop programming.
Chapter 7: Programming the NEC Electra II Programming Voice Mail Access The hunt group should be circular. To program voice mail access: 1. Press the FNC key. 2. Press #0*8974. 3. To learn what physical port number is the first voice mail port: a. b. Press the LK7 key. Press 1. c. Press the TRF key until the unit name SLI8G-21 appears on the display. This puts you in memory block 7-1, the card interface slot assignment. The first port on this card is on the lower right of the display.
60 Installing and Administering Amanda@SOHO Programming the Hunt Group The hunt group should be circular. To program the Intercom Master Hunt Number: 1. Press the LK4 key. 2. Press 14. This puts you in memory block 4-14, Intercom Master Hunt Number. 3. Go to the Tel Port No. and type the two-digit port number for the first port (for example, 25.) 4. Press LK2 to modify the displayed setting to YES. 5. Press the TRF key to enter. Programming sample: Tel Port No. Data No. Title Setting Data.
Chapter 7: Programming the NEC Electra II 61 Programming sample: Tel Port No. Data No. Title Setting Data. 25/ _______14___ICMFWD__ 303 9. Press the TRF key. 10. Repeat steps D through G for the rest of the voice mail ports in the hunt group.? for the rest of the extension in the hunt group? Programming a Quick Transfer To set the quick transfer to the extension for the first port: 1. Press the LK1 key. 2. Press 8. This puts you in memory block 1-8. 3.
62 Installing and Administering Amanda@SOHO 4. To change the field to 7*: a. b. c. 5. Press 7. Press the LNR/SPD key. Press #. Type 502 (to set MWI). Programming sample: Dial code field 47:__2DG_____(7*) = TIME DISPLAY 6. Function number 502 Press the TRF key to save your change. The Dial code field should be 7#, which is what you need for canceling the message waiting indicator. 7. Type 503 (to cancel MWI).
Chapter 7: Programming the NEC Electra II • 63 The tokens that turn the message waiting light off are in c:\amanda\pbx.db\171.off. This file contains the tokens “7#%U”. • The dial codes and integration strings used by the switch are in c:\amanda\pbx.db\171.pbx. This file contains the following lines: NEC Electra II (release 3.
64 Installing and Administering Amanda@SOHO
Chapter 8: Programming Panasonic KXTD 1232 Using a Panasonic Telephone You use the KX-T7230 or KX-T7235 telephone to program a Panasonic KXTD 1232. KX-T7230 KS-T7235 The display provides helpful information, such as what you should do now or what you have done. Both telephones use two information lines for programming. The upper line is called the Message Line and the lower line is called the Function Line. The Message Line shows you what you should do or what you should select.
66 Telephone Switching Systems for Amanda@SOHO Getting Ready Programming the Panasonic KXTD 1232 can be performed only from Jack 1, and only one telephone can be in programming mode at one time. While you are programming, your extension is treated as a busy extension. Before programming, confirm that: • • Your telephone is on-hook. No calls are on hold at your telephone. To start programming: 1. Press PROGRAM * #1234. 1234 is the default system password.
Chapter 8: Programming Panasonic KXTD 1232 Program and Its Purpose 67 What You Enter What You See on Display SELECT (until VM appears as group setting) Groupx: VM -> SEL+ NEXT Store (the Auto Dial key) End (the Hold key) (see telephone diagrams) Extension Group Assignment: Place jacks that are connected to voice mail in their own extension group.
68 Program and Its Purpose Mailbox ID Code: Make sure that all the jacks/extension have the value “Not Stored”. Telephone Switching Systems for Amanda@SOHO What You Enter What You See on Display NEXT (Press 6 if not already there.) FWD VM RBT:6 SKP+ CLR NEXT NEXT (Press 7 if not already there.) FWD VM BT:7 SKP+ CLR NEXT NEXT (Press 8 if not already there.
Chapter 8: Programming Panasonic KXTD 1232 Program and Its Purpose 69 What You Enter What You See on Display Type jack number (for example, 01 is Jack 1) No Answer Time: Changes the number of times a station rings before it is considered unanswered. NEXT OPE-2:Jack01 -> SEL NEXT 202 No Answer Time SKP+ CLR NEXT NEXT Time: 5 rings -> SEL NEXT Press number of rings Day Mode: Allows you to specify Amanda as a primary attendant or backup attendant during the day.
70 Telephone Switching Systems for Amanda@SOHO Forwarding Calls to Voice Mail Because Amanda does blind transfers, you need to program each telephone to forward calls to voice mail when that telephone is busy or not answered. To program calls to forward to voice mail on a digital telephone: 1. Go off-hook. 2. Dial 7105 and the first pilot number assigned to voice mail hunt group. The fwd/dnd button light will stay on. To cancel call forwarding: • Go off-hook and dial 7100.
Chapter 8: Programming Panasonic KXTD 1232 71 dl_stop # What to dial when the system performs a shutdown : dl_pickup # What to dial when a port goes off-hook : dl_conference # What to dial to create/record a conference call : integration 10 ‘#6rrr’ integration 10 ‘998#rrr#’ integration 10 ‘*eee#’ integration 10 ‘#6rr’ integration 10 ‘998#rr#’ integration 10 ‘*ee#’ integration 10 ‘rrr’
72 Telephone Switching Systems for Amanda@SOHO
Chapter 9: Programming Panasonic DBS 824 Getting Started Connect the Amphenol cable from the KSU to the punch down block. Cross connect the system wire runs to the station wire runs or to modular RJ-11 connectors. Use a single-line telephone adaptor (SLTA) to support up to four analog telephones. Requires one digital port per analog port. You can program the Panasonic 834 from up to four telephones so long as the attendant display telephone.
74 Telephone Switching Systems for Amanda@SOHO Using the Telephone The following diagram shows you where the keys are on the Panasonic telephone. Panasonic DIGITAL PROG MUTE CONF AUTO Line 1 Line 2 Line 3 Line 4 VOL Line 5 VOL Line 6 DND/CF 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXY REDIAL EXT FLASH MUTE ON/OFF MSGE * 0 OPER # HOLD The CONF key resets an entry to its default s Key CONF FLASH HOLD VOL ^ * # Programming Use Resets entry to its default settings.
Chapter 9: Programming Panasonic DBS 824 75 Programming the Hunt Group The hunt group is terminal. In a terminal hunt group, the hunt begins with the pilot number, and moves sequentially through the extensions in the hunt group. If all the extensions are busy, the call camps onto the hunt group and waits for an extension to become idle. To program the hunt group: 1. Start programming as explained in “Getting Started” on page 73. 2. Press the FF4 key. 3. Dial 3#. 4.
76 Telephone Switching Systems for Amanda@SOHO Using Third-Party Voice Mail You need to program this telephone switching system to use third-party voice mail. On the Panasonic 824 DBS, this is equivalent to setting the terminal type to 10. To use third-party voice mail: 1. Press the FF3 key. 2. Dial #2#10#. 3. Press the HOLD key. Programming Call Forwarding The Call Forward—No Answer Timer determines how long an unanswered call rings before it is sent to a secondary destination.
Chapter 9: Programming Panasonic DBS 824 77 NOTE: You may need to be aware what hunt group is associated automatically with extensions in CPC-S and CPC-M software. In the following procedure, you use the extension that corresponds to the voice mail hunt group. Hunt Group 1 2 3 4 CPC-S Extension 23 24 25 26 CPC-M Extension 31 32 33 34 To program which extensions receive incoming calls during the day: 1. Press the FF4 key. 2. Dial 1#. 3.
78 Telephone Switching Systems for Amanda@SOHO To clear the second attendant: 1. Press the FF1 key. 2. Dial 2#1#22#. 3. Press the CONF key. 4. Press the HOLD key. To clear the third attendant: 1. Press the FF1 key. 2. Dial 2#1#23#. 3. Press the CONF key. 4. Press the HOLD key. To clear the fourth attendant: 1. Press the FF1 key. 2. Dial 2#1#24#. 3. Press the CONF key. 4. Press the HOLD key. To program which extensions receive incoming calls during the night: 1. Press the FF4 key.
Chapter 9: Programming Panasonic DBS 824 79 To program when Night mode starts: 1. Press the FF1 key. 2. Dial 3#1#. 3. Type the time at which Day mode starts using the format HHMM (two digits for the hour and two digits for the minutes). Also use the 24-hour clock. For example 8 a.m For example, 8:05 A.M. is 0805 and 8:30 P.M. is 2030. 4. Press the HOLD key.
80 Telephone Switching Systems for Amanda@SOHO 5. Enter the extension number. 6. Enter the extension number again. 7. Press the HOLD key. 8. Press the ON/OFF key. 9. Repeat steps 1 through 8 on each user’s telephone. To Use a Voice Mail Message Key You should program a voice mail message key from every system (not single-line) telephone.
Chapter 9: Programming Panasonic DBS 824 81 To Use a Voice Mail Transfer Key Programming a transfer key allows the users at that extension to forward a caller directly to voice mail without inband signalling. The extension call will go to the Company Greeting mailbox (usually 990). To program a transfer key: 1. Press the ON/OFF key. 2. Press the PROG key. 3. Press an FF key that is non-CO and has a light. 4. Press the CONF key. 5. Press the AUTO key. 6. Press the AUTO key again. 7.
82 Telephone Switching Systems for Amanda@SOHO This file contains the following lines: #################################################### # Panasonic DBS 824 # #################################################### dl_dtwait F- # Dial code to put a caller on transfer hold dl_ndtret - # Dial code to use when there is no transfer dialtone: dl_rnaret F- # Dial code to return to caller after Ring No Answer : dl_bsyret F- # Dial code to return to caller when there is a Busy : dl_hupret F- # Dial cod
Chapter 10: Programming the Samsung DCS 2.2/ Compact Getting Started You can program the Samsung DCS 2.2/Compact from any LCD 12B or 24B keyset. To begin programming: 1. Press TRSF. The display shows: PROGRAMMING MODE ENTER PGM ID: 2. Dial 800 as in the following: PROGRAMMING MODE ENTER PGM ID: 800 The display shows: ENABLE TECH. PROG PASSCODE: 3. Dial the passcode. The default passcode is 4321. The display shows: ENABLE TECH. PROG DISABLE TENANT: 1 4.
84 Telephone Switching Systems for Amanda@SOHO Using the Keys on the Telephone The following figure shows the special key functions. LEFT SOFT KEY A B C D RIGHT SOFT KEY SCROLL E F DIAL PAD VOL DOWN SPK UP 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXY * 0 OPER # HOLD TRSF ANS/ RLS Programming MMC: 207 You use MMC: 207 to create a VM/AA (Voice Mail/Automated Attendant) port.
Chapter 10: Programming the Samsung DCS 2.2/Compact 85 When programming MMC: 207, you use the following program keys: Purpose Key Scroll through a set of options UP and DOWN Arrows Enter selection Keypad Move cursor right and left RIGHT and LEFT Softkeys Move cursor from top to bottom line on display (or vice versa) RIGHT and LEFT Softkeys Store data and advance to next MMC SPK Clear entry HOLD Select ALL ANS/RLS Store and exit TRSF To create a VM/AA port: 1. Press TRSF then dial 207.
86 Telephone Switching Systems for Amanda@SOHO 4. Do one of the following: • Press TRSF to store and exit. OR • Press SPK to store and advance to the next MMC. Programming MMC: 726 You use MMC: 726 to set a series of VM/AA Options. There are eight main options for programming and several sub-options. Many of them are YES/NO. Others require a few numbers or letters of the alphabet.
Chapter 10: Programming the Samsung DCS 2.2/Compact d. e. 2. 87 Press UP to go to the next option. Go on to the next numbered step. The display shows: TRK FOR DN1 YES Follow the directions given in step 1, depending on whether the setting is as shown or not as shown. 3. The display shows: EXT FOR DN2 NO Follow the directions given in step 1, depending on whether the setting is as shown or not as shown. 4.
88 Telephone Switching Systems for Amanda@SOHO If the setting is as shown above: a. b. Press the RIGHT softkey to move the cursor to the bottom line of the display. Go on to step 8. If the setting is not as shown above: a. b. c. 8. Press the RIGHT softkey to move the cursor to the bottom line of the display. Press *. Go on to step 8. Press UP for the next option. The display shows: CALL TYPE ID ALL FWD CALL:# 9.
Chapter 10: Programming the Samsung DCS 2.2/Compact 89 17. If 6 is not already the setting, press the RIGHT softkey to move the cursor to the bottom line of the display. Then press 6. 18. Press UP for the next option. The display shows: CALL TYPE ID OVERFLOW:# 19. If # is not already the setting, press the RIGHT softkey to move the cursor to the bottom line of the display. Then press #. 20. Press UP for the next option. The display shows: CALL TYPE ID DID CALL:# 21.
90 Telephone Switching Systems for Amanda@SOHO They should be as displayed below: PROGRESS TONE ID BUSY TONE:4 PROGRESS TONE ID RINGBACK TONE:5 PROGRESS TONE ID DND NO MORE:6 PROGRESS TONE ID HDSET ANSWER:3 PROGRESS TONE ID SPKER ANSWER:3 26. Do one of the following: • Press TRSF to store and exit. OR • Press SPK to store and advance to the next MMC. MMC: 726 VM/AA Options Option What to Use for Amanda Description EXT FOR DN1 (option 0) YES YES or NO.
Chapter 10: Programming the Samsung DCS 2.2/Compact 91 MMC: 726 VM/AA Options (Continued) What to Use for Amanda Option CALL TYPE ID (option 6) Description Offers several VM/AA options that allow you to customize the voice mail/switch interaction. * DIRECT CALL Indicates that the call originates from another station in the system. Use * for Amanda. # ALL FWD CALL Indicates that the call was forwarded to the VM/AA port from a station with CALL FORWARD ALL set. Use # for Amanda.
92 Telephone Switching Systems for Amanda@SOHO • The tokens that turn the message waiting light off are in c:\amanda\pbx.db\220.off. This file contains the tokens “,42,%E”. • The dial codes and integration strings used by the switch are in c:\amanda\pbx.db\220.pbx. This file contains the following lines: Samsung DCS 2.
Chapter 11: Programming the Sprint Protegé CTX Connecting the Parts The next few procedures explain how to set up the KSU, telephones, analog terminal adapter, and so on. To set up the analog terminal adapter (ATA): 1. Plug the proper end of its power cord into the analog terminal adapter but do not plug the electrical end into the electrical outlet yet. You might need to terminate two jacks with two extension ports from the KSU to simplify installation. 2.
94 Telephone Switching Systems for Amanda@SOHO To connect Amanda: 1. Connect these extensions to the Amanda Voice Mail unit with line cords. 2. Power up the telephone system with the rocker switch on the KSU. 3. Wait 30 seconds and power up the analog terminal adapter (plug in its power cord). 4. Power up Amanda. The system is now ready to test. The station user manuals for the telephones contain good descriptions for its use with voice mail.
Chapter 11: Programming the Sprint Protegé CTX 2. 95 Select Programming then press Enter. The Database Programming menu appears. Initially you should not make changes—just look around. You can escape each successive section level by pressing Escape and either accepting or rejecting changes. (You are asked to confirm only if you pressed any keys while in that section that changed the programming of the switch.
96 Telephone Switching Systems for Amanda@SOHO The arrow keys move you to different fields on the screen. Page Up and Page Down move you to different pages of data if the screen contains more information than can fit on your monitor at one time. For example, there may be 3 pages of data, each labeled [1/3], [2/3], or [3/3]. To select an item from a menu, highlight it using the arrow keys then press Enter. Setting Up Voice Mail Port Types To set up the voice mail port types: 1.
Chapter 11: Programming the Sprint Protegé CTX 3. 97 Change the port type for each of the voice mail ports to V.M. (Page Down until you see the port number. Use the down arrow to move to that port’s row. Use the right arrow to move to the Port Type field. Press Enter until V.M. becomes its setting.) NOTE: An analog terminal adapter has two extension numbers: the one that the adapter is plugged into and the second higher extension that is 72 numbers higher.
98 Telephone Switching Systems for Amanda@SOHO The Please Input Hunt Group Number screen appears. 4. Type 1. The Uniform Call Distribution - Parameter Programming: Hunt Group 1 screen appears. NOTE: The hunt group pilot number is 430. 5. The Attribute field is selected. Press the right arrow until Integrated VM becomes its setting. 6. Press the down arrow until you reach the Name field. 7. Press Enter. 8. Type VMAIL in the Name field. (This is only for clarity). 9.
Chapter 11: Programming the Sprint Protegé CTX 99 The Uniform Call Distribution - Hunt Group Member: Hunt Group 1 screen appears. 12. Include all the extensions that are voice mail extensions as members in the hunt group. (Use the right arrow to select a NULL member. Press Enter. Type the number of the extension. Press Enter. Repeat for each extension. Press Escape and enough Ys to return to the previous screen.) 13. Make the hunt group Linear. (Press the down arrow to select Hunting Method.
100 Telephone Switching Systems for Amanda@SOHO The Uniform Call Distribution - Parameter Programming: Hunt Group 2 screen appears. NOTE: The hunt group pilot number is 431. 16. The Attribute field is selected. Press Enter until UCD becomes its setting. 17. Press the down arrow until you reach the Name field. 18. Press Enter. 19. Type AUTOATT in the Name field. (This is only for clarity). 20. Press Enter to stop editing this field. 21. Press the down arrow to reach the Member field. 22. Press Enter.
Chapter 11: Programming the Sprint Protegé CTX 101 (Use the right arrow to select a NULL member. Press Enter. Type the number of the extension. Press Enter. Repeat for each extension. Press Escape and enough Ys to return to the previous screen. Or exclude the extension that will be the last port of the voice mail unit from this group to avoid notification call collisions to incoming calls.) 24. Make the hunt group Linear. (Press the down arrow to select Hunting Method.
102 Telephone Switching Systems for Amanda@SOHO The Call Handling - Category 2 screen appears. 3. Increase the VM Dialing Ratio Tone Time to 150 ms. 4. No other changes are necessary to this Category so press Escape and answer Y for Yes to save the changes. Also press Y for Yes to override the existing file. 5. The Call Handling menu reappears. 6. Select Category 3. The Call Handling - Category 3 menu screen appears. 7. You might want to adjust the answering machine emulation time.
Chapter 11: Programming the Sprint Protegé CTX 103 The Call Handling menu reappears. 9. Select Category 4. The Call Handling - Category 4 menu screen appears. 10. If you want to allow answering machine emulation, set it to Y for Yes. 11. You can also set the sounds heard by a caller on No Ring Transfer, Transfer, and Recall as Music on Hold (MOH) or Ringback Tone.
104 Telephone Switching Systems for Amanda@SOHO Displaying the Name VMAIL on a Notification To have telephones display VMAIL on a notification: 1. From the Database Programming menu, select Resource then press Enter. The Resource menu appears. 2. Select User Names then press Enter. The Resource - User Names screen appears. 3.
Chapter 11: Programming the Sprint Protegé CTX 105 Programming Buttons To make voice mail easier to use, you should program the buttons on each telephone. You must first decide the physical location on each telephone of each button you wish to represent the following features. (See the diagrams below.
106 Telephone Switching Systems for Amanda@SOHO To program the buttons: 1. From the Database Programming menu, select Feature Key then press Enter.
Chapter 11: Programming the Sprint Protegé CTX 107 The Feature Key menu appears. 2. Select Ext Feature Key Programming then press Enter. 3. Enter the extension directory number of the telephone to be programmed. (For example, 201). The screen indicates the type of telephone it sees as the Current Type. 4. Press Enter. 5. If the system saw the wrong telephone, exit this section of programming, unplug and replug the telephone and try again. 6.
108 Telephone Switching Systems for Amanda@SOHO
Chapter 11: Programming the Sprint Protegé CTX 109 You can program the buttons as you see fit as to their physical location on the telephone. 7. Select the button to be the DND button then press Enter. The Function menu appears. 8. Select Feature Key then press Enter. 9. Select FTR Access Key then press Enter.
110 Telephone Switching Systems for Amanda@SOHO The code line appears at the bottom of the screen. 10. The F needed for the code is already entered for you. Add the numeric part (the number 4) then press Enter. 11. Select the button to be the MSG button then press Enter. 12. For the Function, select Feature Key then press Enter. 13. Select FTR Access Key then press Enter. The code line appears at the bottom of the screen. 14. The F needed for the code is already entered for you.
Chapter 11: Programming the Sprint Protegé CTX 30. You must now send the programmed information to the KSU for it to work. 31. Press F4 to send. 32. Select ALL then press Enter. The Send of ALL will take approximately 5 minutes. NOTE: At this point telephones with mailboxes already set up could manually forward their telephones back to the integrated hunt group 430 and it would work. It is preferable to set up automatic forwarding.
112 Telephone Switching Systems for Amanda@SOHO The Extension Application - System Preset Forward Path screen appears. 4. Select the Path No. 1 row. 5. Press Enter in the Path Name column. 6. Type VMAIL as the path name then press Enter. 7. Press the right arrow until you reach the Point 1 column then press Enter. 8. Type 430 then press Enter. (This is the integrated VM hunt group pilot number.) 9. Press Escape to exit. Press Y for Yes to confirm. Press Y for Yes to save your changes.
Chapter 11: Programming the Sprint Protegé CTX 113 The Extension Application - System Call Forward Timer screen appears. 11. You might want to adjust the time for the Forward Start Timer from its default of 20 seconds. 12. Press Escape to exit. Press Y for Yes to confirm your exit, Y for Yes to save your changes. Also press Y for Yes to override the existing file. 13. From the Preset Call Forward menu, select Extension Preset Path then press Enter. The Please Input EXT DIR No. screen appears.
114 Telephone Switching Systems for Amanda@SOHO The Extension Application - Extension Preset Forward Path screen for that extension appears. Each telephone can have three separate paths. Under Forward Path A, enter the number 1. The Path Name will automatically indicate VMAIL due to previous programming. 15. Press Escape to exit. Press Y for Yes to confirm your exit, Y for Yes to save your changes. Also press Y for Yes to override the existing file. 16.
Chapter 11: Programming the Sprint Protegé CTX 115 The Extension Application - Extension Preset Forward Table screen for that extension appears. 18. Enter the extension number to be programmed to automatically call forward. 19. Under Path A, selecting Y in the rows for ICM, Transferred, DND, No Answer, Day, and Night is recommended.
116 Telephone Switching Systems for Amanda@SOHO Setting Up the Ringing To set up the ringing for the system: 1. From the Database Programming menu, select C.O. Line then press Enter. The C.O. Line menu appears. 2. Select Ringing Position then press Enter. The C.O. Line - Ringing Position screen appears 3. Select the C.O. Line number to be programmed for ringing then press Enter to enter the Day/Night part of the screen. 4.
Chapter 11: Programming the Sprint Protegé CTX 5. 117 To program C.O. Line 1 to ring at the operator during the day and to the auto attendant at night, enter extension 201 in the Day1 column of C.O. Line 1 (DIR# 748) and 431 in the Night column of line 1. (The pilot number of the Auto Attendant UCD Hunt Group as previously programmed is 431) To make the Auto Attendant back up the live operator during the normal Day ringing mode, you enter 431 in the Alt. Day column.
118 Telephone Switching Systems for Amanda@SOHO This file contains the tokens “-#*96,%E”. • The dial codes and integration strings used by the switch are in c:\amanda\pbx.db\230.pbx.
Chapter 12: Programming the Toshiba DK Series Getting Ready The Toshiba DK-8 can have only 2 single-line voice mail ports. The hardware you need to provide voice mail includes all of the following: • • 1 DTMF Receiver Card 1 Single-Line (Analog) Station Card QRCU QSTU The DK-16 and DK-16e can support all four Amanda ports.
120 Telephone Switching Systems for Amanda@SOHO Toshiba DK-16 and DK-16e Coding for the Single-line Station Cards Program 03 supports flexible PCB cabinet and slot assignments. Use it to code your single-line station cards. To code the single-line station cards, do Program 03: 1. Dial *#*#1*2*3. 2. Press Spkr. 3. Dial 03. 4. Press Hold. 5. Press Spkr. 6. Dial 00.
Chapter 12: Programming the Toshiba DK Series 7. 121 Dial 92. (The telephone is either displaying 92 or you have to change what is displayed to 92.) 8. Press Hold. 9. Press Spkr. 10. Dial ##. 11. Press Hold. The telephone system’s power must be recycled after running program 03. 12. Press Spkr. 13. Dial ##. 14. Press Hold. Managing Message Waiting Lights Only Amanda should be able to turn message waiting lights on and off. To ensure that only Amanda lights these lights, do Program 10-2: 1.
122 Telephone Switching Systems for Amanda@SOHO 4. Press Hold. 5. Press Spkr. 6. Do one of the following: • On a DK-8, dial 008*009. This represents ports 8 and 9, and, therefore, extensions 18 and 19. • On a DK-16 or DK-16e, dial 008*011. This represents ports 8 through 11, and, therefore, extensions 18 through 21. 7. Make sure that the following LEDs are ON: 5, 9, 15, 16, 17, 18, 19, 20 All others must be OFF. 8. Press Hold.
Chapter 12: Programming the Toshiba DK Series 123 dl_prefix # What to dial BEFORE dialing the User ID extension : dl_suffix H # What to dial AFTER dialing the User ID extension : dl_init # What to dial when the system first starts up : dl_stop # What to dial when the system performs a shutdown : dl_pickup # What to dial when a port goes off-hook : dl_conference # What to dial to create/record a conference call : integration 10 ‘91rr’ integration 10 ‘91rrr’ integration 10 ‘92ee’ integrati
124 Telephone Switching Systems for Amanda@SOHO tmo_dtwait 4 # Number of seconds to wait for dialtone detection : flashtm 55 # Number of 1/100 seconds to use for Flash time : dt_answer # Which DTMF tone to listen to for answer detection : dt_hangup D # Which DTMF tone to listen to for hangup detection : dl_prefix # What to dial BEFORE dialing the User ID extension : dl_suffix H # What to dial AFTER dialing the User ID extension : dl_init # What to dial when the system first starts up :
Chapter 13: Programming the Vodavi DHS Creating Ports When you create stations for the Vodavi DHS, you start with station 10. If, for example, stations 10 through 15 are for users, you might use 16 (on a two-port system) or 16 and 17 (on a four-port system) as the voice mail ports. (You add a two-port SLT expansion to create a four-port system.) To find the number for the second port, you take the number of the first port minus 10 (the number of the initial port) and then add 58.
126 Telephone Switching Systems for Amanda@SOHO Using the Starplus Telephone You program the Vodavi DHS using the Starplus telephone shown in the figure below.
Chapter 13: Programming the Vodavi DHS 127 Programming Voice Mail This section explains how to set up the Vodavi DHS to work with Amanda as an automated attendant. To start programming the Vodavi DHS: 1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the keypad.) 2. Dial #*. The display shows: DB PSWD: bksp show chg 3. Type the password (usually 000000). 4. Press the Show softkey.
128 Telephone Switching Systems for Amanda@SOHO 5. Press the Next softkey until the display shows: VM PORT: N back next chg 6. Press the Change softkey to change the N to Y for Yes. 7. Press the Next softkey. The display shows: SHOW STA: bksp next chg 8. Repeat steps 3 through 8 for each remaining voice mail port. 9. Press the HOLD button. (HOLD is next to the Trans button to the right of the keypad.) The display shows: 1. STATION back next show To program the hunt group: 1.
Chapter 13: Programming the Vodavi DHS 6. Press the Change softkey to change the N to Y for Yes. 7. Press the Next softkey. 129 The display shows: GROUP MEMBER back next show This is where you assign the voice mail extensions to the ports. 8. Press the Show softkey. The display shows: MEMBER 01: EMPTY back next chg 9. Press the Change softkey. 10. Enter the number for the voice mail port using the keypad. For example, if your voice mail ports are 16 and 64, enter 16 now.
130 Telephone Switching Systems for Amanda@SOHO The display shows: CO LINE 1: N back next chg 17. Press the Change softkey to change the N to Y for Yes. 18. Press the Next softkey. The display shows: CO LINE 2: N back next chg 19. Repeat steps 2 and 3 for each CO line. 20. Then press the HOLD button until you see the following: STA HUNT GROUP back next show To set voice mail prefixes and suffixes: 1. Press the Next softkey. The display shows: VOICE MAIL back next 2. show Press the Show softkey.
Chapter 13: Programming the Vodavi DHS 131 7. Press the Change softkey. 8. Enter 7 using the keypad. The display shows: XFR PREFIX: 7 bksp save 9. chg Press the Save softkey. 10. Press the Next softkey. The display shows: SUFFIX DGT: 7 back next chg 11. Confirm that the Suffix Dgt is empty. 12. Press the Next softkey. The display shows: DIS DGT: EMPTY back next chg 13. Press the Change softkey. 14. Enter 7877 using the keypad. The display shows: DIS DGT: 7877 bksp save chg 15.
132 Telephone Switching Systems for Amanda@SOHO Information about Prefixes and Suffixes When a voice mail system is connected to the Starplus DHS via SLT ports, the operation of the voice mail system can be greatly enhanced by preprogramming digit codes strings that allow the caller entering voice mail to go to the appropriate menu level. The code that must be entered may be different, depending on the call type (CO transfer to VM, intercom call to VM, etc.
Chapter 13: Programming the Vodavi DHS 133 Forwarding Telephones on No Answer The following procedure should be performed on each user’s telephone. To forward to voice mail on no answer: 1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the keypad.) 2. Dial #3. The display shows: PRESS FTR BTN 3. Press the MSG button. (MSG is beneath the CO4 button, above and to the right of the keypad. The display shows: SELECT FUNCTION CO LN STA FEAT 4. Press the third softkey.
134 Telephone Switching Systems for Amanda@SOHO Speed-dialing The flex buttons (STA 10 to STA 21) can be programmed to speed-dial commonly called telephone numbers. First you must store the number to be speed-dialed in a bin, a storage location in the software database. Then you assign a flex button to the bin’s number. To store the speed dial number in a bin: 1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the keypad.) 2. Dial #1.
Chapter 13: Programming the Vodavi DHS 135 To program a flex button to speed-dial a telephone number: 1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the keypad.) 2. Dial #3. 3. Press the flex button to be assigned (for example, STA 21). The display shows: STATION 4. 21 chg Press the Change softkey. The display shows: SELECT FUNCTION CO LN STA FEAT 5. Press the FEAT softkey. The display shows: FTR CODE:__ bksp save chg 6. Press the Change softkey. 7.
136 Telephone Switching Systems for Amanda@SOHO 5. Press the Next softkey until the display shows: 4. RESOURCES back next 6. show Press the Show softkey. Press the Next softkey until the display shows: SYSTEM SPEED NO back next show 7. Press the Show softkey. The display shows: SPEED NO: _ bksp show 8. chg Enter a number between 20 and 99, for example, 20. The display shows: SPEED NO: bksp show 9. 20 chg Press the Show softkey. The display shows: EMPTY back next chg 10.
Chapter 13: Programming the Vodavi DHS 137 Using Amanda as a Backup Attendant If you want to use Amanda as a backup attendant during the day, you need to set up an alternate answering position. Calls that go unanswered at the attendant assigned telephone ring at the Alternate Position following expiration of a timer. You set the timer to 30, 60, 90, 120, 150 or 180 seconds. It defaults to 30. To set up the alternate answering position: 1. Press the Feature button.
138 Telephone Switching Systems for Amanda@SOHO 4. Press the Show softkey. The display shows: SYSTEM TYPE: PBX back next show 5. Press the Next softkey. The display shows: 1. STATION back next 6. show Press the Next softkey until the display shows: 3. CALL HANDLING back next show 7. Press the Show softkey. The display shows: PRIVACY RLS: N back next chg 8. Press the Next softkey until the display shows: RING ALT POS: 30 back next chg Transferring Calls To transfer an outside caller: 1.
Chapter 13: Programming the Vodavi DHS 139 Switching between Day and Night Service To switch from day to night service or vice versa: 1. Press the Feature button. (FEAT is beneath the HOLD button to the right of the keypad.) 2. Dial #0. The display shows: CHK PSWD:_ bksp save chg 3. Enter the password (usually 0000) 4. Press the Save softkey. The display shows: SELECT FUNCTION svc time spd 5. Press the Service (svc) softkey. The display shows (for example): SERVICE : DAY back next chg 6.
140 Telephone Switching Systems for Amanda@SOHO Vodavi Starplus DHS #################################################### # Vodavi Starplus DHS # #################################################### dl_dtwait F- # Dial code to put a caller on transfer hold dl_ndtret - # Dial code to use when there is no transfer dialtone: dl_rnaret F- # Dial code to return to caller after Ring No Answer : dl_bsyret F- # Dial code to return to caller when there is a Busy : dl_hupret F- # Dial code to use after a
Chapter 14: Programming the WIN 36D Getting Started This chapter covers the WIN 36D and 36DX. To connect Amanda@SOHO to a WIN 36D, you need: • • One DTMF card (PW-13084B 24D DTMF MLS) One of the following: • One ULC-D card and two 2STL cards (for four analog ports) • One 8STL card (for eight analog ports) Run RJ-45 four-pair wire from the 8STL to cross connect. Connect two-pair wire (inside/ outside pair) to each RJ-11 plug.
142 Telephone Switching Systems for Amanda@SOHO The following diagram shows the WIN telephone: A B C D E F SPKR VOL CO1 MIC CO2 C. WAIT FEAT HF FLA ICM TRF HOLD CO3 SPD LNR CO4 CO5 CO6 1 2 4 5 GHI CO7 3 ABC 7 DEF 6 JKL 8 PRS MNO 9 TUV WXY CO8 * 0 OPER # Programming the Hunt Group The hunt group should be a Master 1 hunt group. A Master 1 hunt group hunts in a straight line through the hunt group if the call is transferred to the pilot of the hunt group.
Chapter 14: Programming the WIN 36D 4. 143 Dial 3. The display reads: 3:MAST 1 5. Press the HOLD key. The display reads: SEC EXT NO=000? 6. (Optional) If you want a secretarial overflow station, dial that station number. 7. Press the HOLD key. 8. Press the CO8 key to save your data and exit program 308. The display reads: QUIT 9. Press the HOLD key. The display reads: PROGRAM NO. ?_ 10. Dial 307. The display reads: 307:HUNT MEMBER 11. Press the HOLD key. The display reads: GROUP NO=1 12.
144 Telephone Switching Systems for Amanda@SOHO 18. Press the CO8 key to save your data and exit program 307. The display reads: QUIT 19. Press the HOLD key. The display reads: PROGRAM NO. ?_ 20. Dial 309. The display reads: 309:PORT ASSIGN 21. Press the HOLD key. The display reads: S18:MODE=1? 22. Dial 3. The display reads: 3:V.MAIL 23. Press the HOLD key. Information about the next station appears. 24. Repeat steps 22 and 23 for each single-line extension in the hunt group. 25.
Chapter 14: Programming the WIN 36D 145 30. Dial 2. The display reads: 2:OFF 31. Press the HOLD key. Information about the next station appears. 32. Repeat steps 30 and 31 for each extension in the hunt group. 33. Press the CO8 key to save your data and exit program 406. The display reads: QUIT 34. Press the HOLD key. The display reads: PROGRAM NO. ?_ 35. Dial 408. The display reads: 408:T-TO-T CNNT 36. Press the HOLD key. The display reads: S10:MODE=1? 37.
146 Telephone Switching Systems for Amanda@SOHO 42. Press the HOLD key. The display reads: PROGRAM NO. ?_ 43. Dial 414. The display reads: 414:TEL BUSY 44. Press the HOLD key. The display reads: S10:MODE=1? 45. Press the HOLD key repeatedly—until you reach the first extension in the hunt group. The display reads: S18:MODE=2? 46. Dial 1. The display reads: 1:YES 47. Press the HOLD key. Information about the next station appears. 48. Repeat steps 46 and 47 for each extension in the hunt group. 49.
Chapter 14: Programming the WIN 36D 3. 147 Press the HOLD key. The display reads: MODE=1 4. Dial 2. The display reads: 2:NO 5. Press the HOLD key. The display reads: MODE=2? 6. Press the CO8 key to save your data and exit program 414. The display reads: QUIT 7. Press the HF key to stop programming. The current date and time appear on the display. Programming Call Forwarding The next few programs control forwarding on stations during the day and at night.
148 Telephone Switching Systems for Amanda@SOHO 4. Dial the extension (18, for example) to which the call should be forwarded when extension 10 is busy. The display reads: S10:cf TO S18 5. Press the HOLD key to move to S11. 6. Repeat steps 4 and 5 for each extension that should be forwarded. NOTE: Leave all voice mail ports set to S00 (for no forwarding). For example, S18:CF TO S00? 7. Press the CO8 key to save your data and exit program 303. The display reads: QUIT 8.
Chapter 14: Programming the WIN 36D 8. Press the HF key to stop programming. The current date and time appear on the display. To call forward no answer by day: 1. Press FEAT + 01# + FEAT + FEAT (to start programming). The display reads: PROGRAM NO. ?_ 2. Dial 305. The display reads: 305:N CFWD N.A. 3. Press the HOLD key. The display reads: S10:cf TO S00? 4. Dial the extension (18, for example) to which the call should be forwarded when extension 10 is busy. The display reads: S10:cf TO S18 5.
150 Telephone Switching Systems for Amanda@SOHO 3. Press the HOLD key. The display reads: S10:cf TO S00? 4. Dial the extension (18, for example) to which the call should be forwarded when extension 10 is busy. The display reads: S10:cf TO S18 5. Press the HOLD key to move to S11. 6. Repeat steps 4 and 5 for each extension that should be forwarded. NOTE: Leave all voice mail ports set to S00 (for no forwarding). For example, S18:CF TO S00? 7.
Chapter 14: Programming the WIN 36D 4. 151 Dial 1. The display reads: 1:CFWD DIRECT 5. Press the HOLD key. The display reads: ID=0? 6. Dial #1 then press the fifth soft key (across the top of the telephone) to type an E. The display reads: #1E 7. Press the HOLD key. The display reads: ID=#1E? 8. Press the CO8 key to save your data and exit program 109. The display reads: QUIT 9. Press the HOLD key. The display reads: PROGRAM NO. ?_ 10. Repeat steps 2 through 9 using 2 as the Table No.
152 Telephone Switching Systems for Amanda@SOHO 2. Dial 507. The display reads: 507:DISA TRK SET 3. Press the HOLD key. The display reads: CO01:TYPE =1 4. Dial 2. The display reads: CO01:TYPE =2 5. Repeat steps 3 and 4 for each CO line you are using. 6. Press the CO8 key to save your data and exit program 507. The display reads: QUIT 7. Press the HOLD key. The display reads: PROGRAM NO. ?_ 8. Dial 505. The display reads: 505:DAY DIL STA 9. Press the HOLD key.
Chapter 14: Programming the WIN 36D 153 14. Press the HOLD key. The display reads: CO01:STA=00? 15. Dial the first extension in your hunt group (for example, 18). The display reads: CO01:STA=18? 16. Press the CO8 key to save your data and exit program 507. The display reads: QUIT 17. Press the HF key to stop programming. The current date and time appear on the display. Making Amanda a Backup Attendant Program 507 defines the type of trunk for each CO line.
154 Telephone Switching Systems for Amanda@SOHO 6. Press the CO8 key to save your data and exit program 507. The display reads: QUIT 7. Press the HOLD key. The display reads: PROGRAM NO. ?_ 8. Dial 505. The display reads: 505:DAY DIL STA 9. Press the HOLD key. The display reads: CO01:STA=00? 10. Dial 10 for station/extension 10. The display reads: CO01:STA=10? 11. Press the CO8 key to save your data and exit program 507. The display reads: QUIT 12. Press the HOLD key.
Chapter 14: Programming the WIN 36D 155 17. Press the HF key to stop programming. The current date and time appear on the display. Making Amanda a Voice Messaging Center Follow the steps in “Making Amanda a Backup Attendant” on page 153, but do not program station 10 to call forward no answer to the hunt group. Notification and Integration Files For each telephone switching system, Amanda@SOHO stores files with notification, dial code, and integration information.
156 Telephone Switching Systems for Amanda@SOHO
Index Symbols .off 15 .off file AT&T Partner II 27 AT&T Partner Plus 15 Comdial 39 Iwatsu Adix 47 NEC Electra II 62 NEC Electra, Level I 54 Panasonic DBS 824 81 Panasonic KXTD 1232 70 Samsung DCS 2.2/Compact 92 Sprint CTX/MTX 117 Toshiba 122 Vodavi Starplus DHS 139 WIN 36D 155 .on 15 .on file AT&T Partner II 27 AT&T Partner Plus 15 Comdial 39 Iwatsu Adix 47 NEC Electra II 62 NEC Electra, Level I 54 Panasonic DBS 824 81 Panasonic KXTD 1232 70 Samsung DCS 2.
158 Telephone Switching Systems for Amanda@SOHO 151.pbx 47 1-67 NEC Electra, Level I 51 170.off 54 170.on 54 170.pbx 54 171.off 62 171.on 62 171.pbx 62 191.off 70 191.on 70 191.pbx 70 192.off 81 192.on 81 192.pbx 81 202 Panasonic KXTD 1232 69 206 AT&T Partner 8 AT&T Partner II 22 WIN 36D and 36DX 146 207 Samsung 84 208 AT&T Partner II 23 AT&T Partner Plus 9 220.off 91 220.on 91 220.pbx 91 230.off 117 230.on 117 230.pbx 117 250.off 122 250.on 122 250.pbx 122 251.off 122 251.on 122 251.pbx 122 252.
Index 159 507 AT&T Partner II 21 AT&T Partner Plus 7 WIN 36D and 36DX 152, 153 602 AT&T Partner II 25 AT&T Partner Plus 11 Panasonic KXTD 1232 67 Panasonic KXTD 1232 69 Panasonic KXTD 1232 69 Panasonic KXTD 1232 68 603 604 609 7-1 NEC Electra II 59 726 Samsung 86 728 AT&T Partner II 24 AT&T Partner Plus 10 996 Panasonic KXTD 1232 69 A accessing Comdial outside lines 35 voice mail 39 Iwatsu voice mail 46 after-hours AT&T Partner II Night Service for incoming calls 24 Night Service for outgoing ca
160 Telephone Switching Systems for Amanda@SOHO B back Vodavi DHS 132 backing up Sprint database 94 backup attendant AT&T Partner II 18 AT&T Partner Plus 4 Comdial 32 Panasonic KXTD 1232 set jack for 68 backup attendant, Vodavi DHS backup attendants Panasonic DBS 824 77 WIN 36D and 36DX 153 beginning Panasonic DBS 824 to program 73 Panasonic KXTD 1232 to program 66 Samsung to program 137 83 Sprint to program 94 bin numbers, Vodavi DHS 134 bksp Vodavi DHS 132 boards Comdial TXIST Industry Standard Board 29
Index 161 PanasonicDBS 824 79 Samsung 88 busy 88, 91 forward all 91 ring no answer 91 Sprint to voice mail 111 call transfer recall Comdial 38 programming 38 caller on hold Comdial return 37 caller transferred Comdial return 38 callers, transferring 138 calls Iwatsu CO call to station to voice mail interface 46 direct intercom call 46 direct trunk call 46 intercom call to station to voice mail interface 46 station transfer of CO call 46 station transfer of intercom call 46 transferred trunk call 46 voice m
162 Telephone Switching Systems for Amanda@SOHO Samsung voice mail ports 85 Sprint voice mail ports 96 D database backup/restore 94 day calls WIN 36D and 36DX 147 day mode NEC Electra, Level I 52 Panasonic KXTD 1232 programming 69 Sprint programming 115 day service, Vodavi DHS 139 defining Comdial voice mail ports 31 Sprint voice mail ports 96 delayed call handling AT&T Partner II 21 AT&T Partner Plus 7 Comdial 33 delayed ringing Comdial 33 Sprint alternate day ring 117 dial codes 15, 27, 39, 47, 54, 62, 7
Index 163 E emergency numbers AT&T Partner II creating list 23 AT&T Partner Plus creating list 9 ending Panasonic KXTD 1232 programming 66 entering Iwatsu programming 43 Panasonic DBS 824 programming 73 Panasonic KXTD 1232 programming 66 Samsung programming 83 Sprint programming 94 exiting Iwatsu programming 43 Panasonic KXTD 1232 programming 66 extensions Panasonic KXTD 1232 initializing 68 jacks, assigned to 69 specific telephone assigned to Samsung DTMF data forwarded 90 F F01 AT&T Partner II 26 AT&T Par
164 Telephone Switching Systems for Amanda@SOHO Hunt Schedule procedure 21 Night Service 21 AT&T Partner Plus 8 assigning extensions 5 assigning outside lines 8 Hunt Delay procedure 7 Hunt Group Extensions procedure 5 Hunt Schedule procedure 7 Night Service 7 Comdial assigning voice mail ports 34 circular 34 identifying ring for each extension 34 programming 34 Iwatsu Amanda ports 46 pilot 46 NEC Electra II 60 NEC Electra, Level I 51 Panasonic DBS 824 75 Panasonic KXTD 1232 programming 66 Sprint assigning v
Index 165 KX-T7235 Panasonic KXTD 1232 telephone 65 KXTD 1232 Panasonic switch 65, 66 L letters Iwatsu coding 45 lights Comdial message waiting 36 programming message waiting lights Toshiba 121 line Comdial single-line telephone 36 Line Access Restriction procedure AT&T Partner II 23 AT&T Partner Plus 9 Line Coverage Extension procedure AT&T Partner II 23 AT&T Partner Plus 9 line groups Comdial programming 36 Line Ringing AT&T Partner 9 AT&T Partner II 23 login Comdial to voice mail by user 39 Iwatsu assign
166 Telephone Switching Systems for Amanda@SOHO interior ring patterns 61 master hunt group 60 memory block 1-1 61 memory block 1-18 61 memory block 1-2 61 memory block 4-10 59 memory block 4-14 60 memory block 4-15 60 memory block 7-1 59 MWI 61 notification files 62 programming 57 quick transfers 61 telephones 58 voice mail access 59 NEC Electra, Level I call forwarding 53 connecting to Amanda 49 day mode 52 disconnect signal 52 hunt groups 51 integration files 54 memory block 1-67 51 memory block 4-06 51
Index 167 NEC Electra II 62 NEC Electra, Level I 54 Panasonic DBS 824 81 Panasonic KXTD 1232 70 Samsung DCS 2.
168 Telephone Switching Systems for Amanda@SOHO AT&T Partner Plus Night Service button 10 preference Comdial ringing line 37 programming ringing line 37 prefixes Vodavi DHS 130 primary attendant Comdial 32 Panasonic KXTD 1232 set jack for 68 primary auto attendants Panasonic DBS 824 76 primary automated attendant AT&T Partner II 17 AT&T Partner Plus 3 primary automated attendants WIN 36D and 36DX 151 prime line Comdial 36 programming 36 private lines Comdial 38, 39 program 109 WIN 36D and 36DX 150 program 2
Index 169 features 101 hunt groups 97, 116 intercom (ICM) 115 keys 95 night mode 115 password 95 ring no answer 115 transferred calls 115 Toshiba Program 03 120 Program 10-2 121 Program 31 121 single-line station cards 120 voice mail ports 121 Vodavi DHS 127 WIN 36D and 36DX 141 programming, Vodavi DHS, flex buttons Protegé See Sprint Q quick transfers NEC Electra II 61 R reaching Comdial outside lines 35 recall Comdial call transfer 38 timed hold 37 Iwatsu camp-on recall 46 trunk recall 46 Samsung 88 call
170 Telephone Switching Systems for Amanda@SOHO AT&T Partner II hunt groups 21 Night Service 21 AT&T Partner Plus hunt groups 7 Sprint hunt groups 116 security Samsung password for programming 83 Send All Calls to voice mail AT&T Partner II 20, 26 AT&T Partner Plus 6, 12 separator Samsung digit 90 setting Comdial message waiting lights 36 ringing 32 settings See also time limits Sprint answering machine emulation 103, show Vodavi DHS 132 signaling Iwatsu disconnect tone 46 port disconnect signal type 46 por
Index 171 telephones NEC Electra II 58 NEC Electra, Level I 50 Panasonic KXTD 1232 specific telephone assigned to which extension 69 PanasonicDBS 824 74 WIN 36D and 36DX 142 template AT&T Partner Plus 13 Iwatsu 43 Panasonic KX-T7230 65 Panasonic KX-T7235 65 Samsung 84 Sprint 15 DCL Set 107 20 DCL Exec Set 106, 108 Business Set 106, 108 Business W/LCD Set 109 Executive Set 109 Toshiba DK-16 and DK-16e 120 The 117 third-party voice mail Panasonic DBS 824 76 time limits Comdial too short for caller on hold 37
172 Telephone Switching Systems for Amanda@SOHO Samsung fails 91 Sprint 115 calls to voice mail 105 tone 103 transferring, Vodavi DHS, coworkers 138 transferring, Vodavi DHS, outside caller 138 transfers NEC Electra II quick transfers 61 trunks Iwatsu direct trunk call 46 transferred trunk call 46 trunk packeting 46 trunk recall 46 Samsung direct trunk call 88, 91 DTMF data forwarded 90 turn off ring AT&T Partner II 20, 26 AT&T Partner Plus 6, 12 Sprint 105 U unanswered calls AT&T Partner II 19, 20 AT&T Par
