Installation guide

17 How to Install Amanda Unified Messenger

To Install Amanda Unified Messenger you MUST do the following:

• Close Outlook

• Browse the network for Amandaserver (or whatever the computer name is

of the Amanda Portal PC).

• On the Amanda PC, there is a shared folder called Clients. In that folder

you’ll find the Amanda Unified Messenger Installer called “InboxInstall”,

run InboxIstall by double clicking on it.

• When installing Amanda Unified Messenger (InboxInstall) you MUST

provide the mailbox number, security code, and server name (usually

Amandaserver, or whatever the computer name of the Amanda PC is).

• After the installation is finished (without error), start Microsoft Outlook

and enable the folder view. You will see a new set of folders at the top of

the view called Amandaserver, expanding this new folder you’ll have

access to current messages, call history, and deleted messages.

Additionally, you’ll have access to the Amanda message menu under

outlook to access your mailbox settings.

Troubleshooting common problems:

If you encounter any errors while installing Amanda Unified Messenger they are

usually related to the following issues:

• Outlook was running when you attempted to install Amanda Unified

Messenger (InboxInstall). Re-run the installation and make sure all

programs are NOT running especially Microsoft Outlook.

• Outlook is NOT configured for Corporate or Workgroup environment

(outlook is configured for Internet email only), this configuration is NOT

supported. You MUST reconfigure Outlook for a Corporate or Workgroup

environment by clicking on Tools, Options, Mail Services tab, Click the

Re-configure Mail Support button (this only applies to Outlook 97 and

Outlook 2000).

Note: Outlook 2000 can be reconfigured for Corporate or Workgroup

without re-installing Outlook (if your running the latest service pack)

otherwise Outlook must be re-installed to change this.

• Under Internet explorer, make sure Microsoft Outlook is set as the default

mail client, under tools, internet options, programs, E-mail.