Installation guide

16 Using Amanda Portal’s Fax Features

Amanda Portal supports many different fax applications. The following is a list of fax

features supported by Amanda Portal:

• Fax Mail – Receive personal confidential fax messages in your mailbox.

• Desktop Faxing – Send faxes right from your desktop PC without a modem.

• Fax Broadcasting - Send faxes to a pre-defined list of phone numbers.

• Fax on Demand – Callers can request documents be faxed to them from a list.

Important Note: Amanda Portal currently supports fax features using Dialogic boards

only. Using Dialogic for fax offers a robust expandable solution supporting both standard

and fine resolutions as well as supporting tiff and ASCII text formats. Amanda Portal

supports up to 32 fax ports using Dialogic boards.

* Support for analog class 2.0 modems will be added in the future, however won’t

support ASCII text or fine resolutions and will have a maximum of 4 fax ports. *

The following pages provide a description for each fax feature, what it is used for and

how to set it up.

16.1 Fax Mail

Mailboxes can receive personal faxes which are stored as messages in a mailbox.

These messages can later be viewed via the PC and printed via the network or

sent out to a fax machine using the telephone. Fax mail can be setup two different

ways.

• Using Fax Tone Detection

• Creating Personal Fax Mailboxes

Method 1: Using Fax Tone Detection

A fax tone is also known as a CNG tone. This tone is an 1100Hz frequency

generated by a fax machine when sending or receiving a fax. The fax tone acts as

a trigger which tells Amanda to immediately attempt to receive a fax for the

mailbox being processed. If this mailbox can store messages, the fax message is

stored in that mailbox. If that mailbox cannot store messages the fax message is

stored in mailbox 0 (a good example of when this happens is when a fax tone is

heard while mailbox 990 or 991 are in use). There is one exception to this rule, if

fax_box is defined it overrides the current mailbox and the call is chained to the

mailbox defined as fax_box in Amanda Portal setup. When this happens, how the

fax_box is setup determines what happens to the call. Usually, the call is either

transferred, or the fax is received in the fax_box.