Installation guide

14 Recording Mailbox Greetings

Every mailbox can record up to 7 personal greetings via telephone. While some users will

record only one or two greeting messages, some power users might use all 7.

14.1 Recording Personal Greetings

Typically, a user’s first greeting (1) is used as a day/open or away from my desk type

greeting. You might record greeting 1 saying something like “Hi this is John, I’m

currently away from my desk. Please leave a message and I’ll return your call as soon as

possible”.

Greeting 2 is usually used as a night/out of the office or closed greeting. A typical

greeting 2 might be “Hi this is John, I’ve left the office for the evening. Please leave a

message and I’ll return your call on the following business day”.

14.2 Recording the Company Greetings

Whenever Amanda Portal answers, the caller starts at mailbox 990 which is known as the

welcome mailbox. Since mailbox 990 is the starting mailbox, the greeting for this

mailbox is used to welcome or greet the caller. Once mailbox 990’s greeting is played,

the caller is sent to mailbox 991 which is known as the instructions mailbox. Here are a

couple of example greetings for mailbox 990, and mailbox 991:

Mailbox 990’s first greeting usually says something like “Thank you for calling the

Amanda Company” for the day greeting, and something like “Thank you for calling the

Amanda Company, we are currently closed. Our office hours are 9:00am to 5:00pm

Monday through Friday”.

Mailbox 991’s first greeting (greeting 1) should offer the caller some type of instructions.

This greeting might say something like “If you know the extension of the person you

wish to reach, please dial it now or press 1 for sales, 2 for technical support, 3 for

accounting, 4 for the employee directory or you can press 0 or stay on the line for

assistance”.

In most cases, mailbox 990 or mailbox 991 has auto schedules created setting an opening

and closing time where greeting 1 will be played as the opening greeting in the morning

and greeting 2 starts playing in the evening when the company closes. See setting up auto

schedules for more information.

14.3 Logging into a Mailbox

In order to record a greeting for a mailbox, you must call Amanda. When she answers

you’ll hear either the welcome greeting “Thank you for calling”, or you’ll hear an auto-