Installation guide

Standard Modules included with Amanda Portal are:

• World Wide Web (WWW) Browser Support

• Internet E-mail Support

• System Idle

• Soundcard driver

• Call Queuing (CallQueue2)

Licensed/Optional Modules include:

• ODBC connectivity

• Web Client-mode Access Module

• Speech Processing

• TCP Client

• RealSpeak Support

• LumenVox Speech Recognition

• Nuance Speech Recognition

• Contact Database Management (Power Connect)

• Call Queue Agent

Extra modules

Extra modules are unlisted modules that you can manually enter in the “Extra Modules”

field. These modules include:

• CSV (comma delimited database support)

• ACT (licensed)

• Tcl Debug

Additionally, there is the internet module included automatically for client access.

After choosing the appropriate modules, click next to continue.

3.5 Activating Client Connections

As shown in figure 10, Amanda Portal comes with 10 free client licenses. This means up

to 10 different client programs can be connected to Amanda Portal server at the same

time unless additional client licenses are purchased. If any additional client licenses were

purchased, enter the number of client licenses (as shown in figure 10).