Amanda Portal Field Installation Guide Revision 1.
INTRODUCTION ......................................................................................................................................III 1 INSTALLING TELEPHONY BOARD(S) AND DRIVERS............................................................. 1 2 INSTALLING AMANDA PORTAL SERVER SOFTWARE .......................................................... 2 3 RUNNING AMANDA PORTAL CONFIGURATION WIZARD ................................................... 4 3.1 INITIALIZE CONFIGURATION DATABASE ........
13 MAILBOX MEMBER LISTS .......................................................................................................... 46 13.1 CREATING A MAILBOX MEMBER LIST .............................................................................................. 46 14 RECORDING MAILBOX GREETINGS........................................................................................ 48 14.1 RECORDING PERSONAL GREETINGS ....................................................................................
Introduction Amanda Portal is a powerful communications platform. It can be accessed from a PBX, the PSTN, local and wide area networks (LAN/WAN), and from the Internet with a web browser. Amanda Portal can be connected to virtually all of the popular telephone systems available today through either analog or digital integration. Amanda Portal supports traditional features such as auto attendant, voicemail, and fax.
1 Installing Telephony Board(s) and Drivers Amanda Portal supports both Brooktrout/Rhetorex and Intel/Dialogic voice boards. Supported Brooktrout/Rhetorex boards provide basic call handling functionality with analog ports. While Intel/Dialogic boards can also provide the same functionality, they can perform several additional features, such as fax and digital telephone system integration (with certain telephone systems).
2 Installing Amanda Portal Server Software To Install Amanda Portal Server Software, insert the Amanda Portal product CD into the CD-ROM drive. The CD should auto-run a general installation program which will let you select which software package(s) you want to install. Select “Amanda Portal”, and click on the install button. This will start the installation process as shown in figure 1. Choose the installation drive and folder where Amanda Portal will be installed.
Figure 3 Clicking finish, files and folders will be installed on your hard disk. Once the installation is completed successfully, you’ll see the following screen shown in figure 4.
3 Running Amanda Portal Configuration Wizard The configuration wizard MUST be run to initialize, activate, any new Amanda Portal system. To start the Configuration Wizard, click Start => Programs => Amanda Server => Configuration Wizard. After starting the configuration wizard you’ll see the dialog shown in figure 5 below: Figure 5 Click next to continue the initial configuration setup. 3.
Figure 6 When running the configuration wizard for the first time, click the “Initialize Configuration Database” button. This creates the configuration databases used by Amanda Portal. Click next to continue. Warning: Only initialize the configuration database once. Initializing a second time will delete any changes made to the configuration database since the first initialization. 3.2 Initializing Mailboxes Next you’ll need to initialize the mailbox database.
Figure 8 3.4 Module Selection Select the Modules you’ll be using and have purchased. Some modules are free to use, and come standard with the Amanda Portal system. Other modules must be purchased separately and can only be used if activated within the product activation key for your system. The module selection screen shown in figures 9 and 10 shows the modules available to Amanda portal.
Standard Modules included with Amanda Portal are: • • • • • World Wide Web (WWW) Browser Support Internet E-mail Support System Idle Soundcard driver Call Queuing (CallQueue2) Licensed/Optional Modules include: • • • • • • • • • ODBC connectivity Web Client-mode Access Module Speech Processing TCP Client RealSpeak Support LumenVox Speech Recognition Nuance Speech Recognition Contact Database Management (Power Connect) Call Queue Agent Extra modules Extra modules are unlisted modules that you can manuall
Figure 10 If using ACD clients (such as CallQ Agent or Power Connect), you MUST check the box “Allow the use of the CallQ Agent client”. Click next to continue. 3.6 Port Type Selection Select the type of port(s) to be used with the system. Amanda Portal supports both Brooktrout/Rhetorex and Intel/Dialogic voice boards as shown in figure 11. Select the type of ports to be used and click next to continue.
Note: If using Dialogic GammaLink fax boards, you MUST check the box “Use GammaLink fax boards”. Due to the new availability of Dialogic JCT boards supporting both voice and fax in one board it is unlikely GammaLink boards will be used very much in the future. 3.7 Activating Audio Boards Activate the Audio Boards by setting the “Number of ports to license” to the number of ports installed in the system (i.e. for 4 ports enter 4, 8 ports enter 8, etc).
Figure 13 Additionally, if your telephone switch is not listed you can choose the closest possible match and copy the parameters from that PBX type to a newly created PBX selection as shown if figure 14. Figure 14 3.9 Notify Port Selection On the Notify Port Selection page, choose the port or ports to be used for message notification. In most cases the last port is used, however, the Amanda portal system can use multiple ports simultaneously or even all ports for message notification.
Figure 15 The example shown in figure 15 has Amanda configured to use the last port for message notification. Once you’ve chosen the notify port(s) click next to continue. 3.10 Outbound Port Selection On the Outbound Port Selection page (figure 16), choose one or more ports to be used for outbound calling (other than notifications).
Figure 16 Outbound calls are made when certain features are used such as find me/follow me, wakeup calls, and hairpin transfers. Click next to continue. 3.11 Telephone Interface On the Telephone Interface page, you won’t have any choice but to choose the default selection “standard telephone interface” (as shown in figure 17), unless you’re using text to speech or speech recognition. Click next to continue.
If using text-to-speech or speech recognition, enter the number of licenses purchased in the fields provided. A minimum of 2 licenses must be purchased when using text-tospeech or speech recognition. Calls to certain area codes can be blocked using the “Outbound call toll restrictions” by defining the area codes (this is system wide, however, it is possible to configure toll restrictions to be mailbox specific but requires additional configuration). Click next to continue. 3.
Figure 19 Click next to continue. 3.14 Activating the Amanda Portal System Every Amanda Portal system MUST be activated before it can be used (when a turnkey system is purchased directly from the Amanda Company it’s activated for you). A product activation key will be generated based on the modules licensed and the system serial # provided by the installation wizard (as shown in figure 20). Enter the product key provided by the sales department and click next to continue.
Figure 20 The final step to completing the installation wizard is choosing to run Amanda as an automatic service, or to configure the Amanda service to start manually (as shown figure 21). It is recommended to run Amanda as an automatic service so it will be started automatically whenever the PC reboots (and is started before you logon to Windows). Click finish and the installation wizard has been completed.
4 Starting the Amanda Service for the First Time Amanda Portal server is installed as a service under Windows. In order to start or stop the Amanda system you’ll start or stop the Amanda service. The easiest way to control the Amanda service is using the Services control manager. To access services go to control panel, administrative tools, services (if there isn’t a shortcut to services on the desktop, this is a good time to create one).
5 Installing Amanda Portal Client Software To install Amanda Portal clients, access the “C:\Amanda\clients” folder (as shown in figure 23). From this folder you can run the following client installation programs: Figure 23 Double click on ClientsInstall to start the installation process. Amanda Portal Station is the main Administration and user client for the system. 5.1 Welcome After starting the installation process you’ll see the “Welcome” screen as shown in figure 24. Click next to continue.
5.2 Select an Installation Folder Choose the folder where the clients will be installed (as shown in figure 25). You can choose the default installation folder (recommended) or choose one of your own. After doing so, click next to continue. Figure 25 5.3 Select the Clients Running “ClientsInstall”, you can install a lot more than Amanda Portal Station (as shown in figure 26 below).
5.4 Select a Program Group Choose a program group for the clients (as shown in figure 27). Keep in mind that this is the program group you’ll be using to start the clients after completing the installation. It’s recommended that you use the default program group. Click next to continue. Figure 27 5.5 Installation is Complete The installation is now complete (as shown in figure 28).
6 Logging into Amanda Portal Station Once the Amanda Portal service is running, and you’ve installed Amanda Portal station, you can now log into Amanda. To log into Amanda Portal station click Start => Programs => Amanda Clients => Amanda Portal Station And you’ll see the following screen as shown in figure 29. Figure 29 To start the logon process you can either click file => logon or you can click on the logs icon all the way to the left. Then you’ll be prompted to logon (as shown in figure 30).
Remote Address Computer name of the Amanda PC (usually Amandaserver), Localhost or the IP address of the Amanda Portal PC. Mailbox number Enter 999 if your logging in as the system administrator (as shown above) or a mailbox number if logging in as a user. Security Code Enter 999 if logging in as the system administrator or the security code of a user mailbox you’re logging into. As a default, the system administrator password is also 999.
Figure 32 6.1 Amanda Portal Station Basics Amanda Portal station has lots of different options and settings. This document will instruct you on how to use Amanda Portal Station to: • • • • • Create Mailboxes using Immediate Descendants Setup Single Digit Menus using Method Information Setup Message Notification Templates Create Automatic Schedules View Call Activity using Administrative Monitor This section is not meant to train you on any of the other advanced topics available to Amanda Portal Station.
Figure 33 To create a new mailbox, click on the “Create Mailbox…” button, and you’ll see the dialogue shown in figure 34. Figure 34 Creating a Single Mailbox To create a new mailbox, enter the new mailbox number in the “From mailbox” field and click ok. Creating a Range of Mailboxes To create a range of mailboxes enter the lowest mailbox number of the range you wish to create in the “From mailbox” field.
wanted to create mailboxes 501-510 you would enter the following values (as shown in figure 35), and click “OK” to create the mailboxes. Figure 35 Once the mailboxes are created, you’ll see them in the left panel of Amanda Portal Station in the mailbox list (as shown in figure 36). Figure 36 New Mailbox Security Codes Since mailbox 997 is usually copied when creating new mailboxes, the default security code for those mailboxes is 997.
6.3 Setting up Single Digit Menus To setup single digit menus (0-9) for any mailbox you MUST use “Method Information”. Double click on “Method Information” to start the dialogue shown in figure 37. Figure 37 Single digit menus are setup under the menu tabs for the specified mailbox. In figure 37, mailbox 990 is selected. To configure menu 1 to send the caller to the company directory (mailbox 411) click on the “Menu 1” tab (as shown in figure 38).
Installers familiar with other Amanda products will notice the RNA method, Done Method, and Busy Method which are used similarly to the RNA, Done, and Busy chains in other Amanda family products.
7 Setting up Message Notification Amanda Portal supports many ways to notify users when they receive new messages. One of the great things about Amanda Portal is that there are so many notify templates that are selectable right out of the box. In most cases you don’t need to build any notify templates; choose the ones you want to use, and enter the appropriate information for the mailbox (i.e. the pager number, cell number, or email address).
urgent messages), and the “light_off” is dialed whenever you retrieve your messages and there is no more new messages in your mailbox (pickup type). If you want to enable other types of message notification, simply click on the “Select…” button in the template box. After clicking select, you’ll see an alphabetical list of notification templates available for selection (as shown in figure 40). Figure 40 Looking at the method list (figure 40), you’ll see different types of notification templates.
Configuration utility “Configure”. You can run Configure from the Amanda Server program group by clicking Start => Programs => Amanda Server => Configure. Figure 41 shows the dial strings used for “light_off” in the configuration utility under the “PBX Parameters” tab. Figure 41 In figure 41, the dial strings for “light_off” will dial “#64-%E”.
• • • • • • • Click the “Auto fill in” button (next to the select button) Set the “From/To” Times (the notify will occur between these hours) Set the days of the Week the notify should be executed (i.e.
• • • • Enter the maximum number of executions (enter a value for successful and failure attempts) Enter the telephone number to be dialed in the variable field Edit the “Continue every” and “after” number of minutes (0 minutes is immediate, and continue every applies after the first successful attempt notifying multiple times, and after a failure). Click the “Create” button to enable and save the new template. Figure 44 shows an example “voice_page” that is dialed from 9:00am-5:00pm on weekdays.
Important Note: To use this type of notify, Amanda MUST have access to an SMTP server, and the SMTP server name must be specified in the “Configure” utility under “smtp_server”. The value for smtp_server should be the same as the SMTP server specified in the user’s email client for outgoing email.
8 Automatic Scheduling In order to have Amanda change certain mailbox settings automatically, you’ll need to create schedules to perform each action. This is done under Amanda Portal Station’s Auto Scheduler. In most cases, mailbox 990 and 991’s greetings change from day mode to night mode and back to day mode based on the time of the day, and the day of the week.
8.1 To Create an Auto Scheduler Record Set the “Initial Time” to the time this schedule will be executed.
Figure 48 The Method Argument Wizard helps define values for dnd (do not disturb), grt (greeting), cs (call screening), ext (extension), and RNA (ring no answer number of rings). The argument values for dnd, and cs are binary values where 1 is “on” and 0 is “off” and must be entered that way. Other values for arguments such as grt, ext, and rna are numeric where grt might be 1 (for greeting 1, ext might be a different extension number, and rna is a different number of rings.
Example 2, Creating a Night / Closed Schedule: Creating the second schedule is easier than the first since you can copy the day schedule and make the appropriate changes to it, such as: • • • Change the Initial Time to 5:00PM Change the greeting number from 1 to 2 under existing method. Click “Save As…” and give this schedule a unique id such as Night (as shown in figure 50). Figure 50 8.
• • • • • Set the Initial Time for the schedule to execute, the time should be set to the same time as the day schedule Set the “Restrict to” days to everyday Set the “Execute Every” Years to 1 (for every year) or if this holiday schedule is NOT annual and needs to be executed only once set Execute Every to 0 years, 0 months, 0 days, 0 hours, 0 minutes. In the method window, click on “Existing Method…”. From the method list, choose “default_sched” (as shown in figure 47).
9 Incoming Call Options Mailbox settings for each mailbox can be modified in a few different places. You’ll find most of these settings in the “Incoming Call Options” dialog. Some of the settings here are very important, while others might not be used. To access Incoming Call Options for a mailbox, select the mailbox number from the mailbox tree, then double click “Incoming Call Options” and you’ll see the following dialog (figure 51).
10 General Information Amanda needs general information about the owner of each mailbox. This information is necessary for their mailbox to show up in the public directory. To access the general information for a mailbox, select the mailbox from the mailbox list on the left, and double click general information. The General Information dialog is shown in figure 52 below. Figure 52 Enter the first and last name of the owner of the mailbox in the “Name” field.
11 Greetings Each mailbox can record up to7 different greetings using the telephone user interface. Each mailbox can also have greetings in different languages (for example a mailbox can have a greeting 1 for English, and a greeting 1 for Spanish). Additionally, using the “Greetings” option under Amanda Portal Station users can record an unlimited number of greetings using the desktop interface.
11.1 How to use more than 7 greetings per mailbox Using Amanda Portal Station, click file, then click the “Sound Interface” option. You can either use a telephone for recordings, or use a microphone. Tech Tip: The sound quality and volume is usually better using a telephone than a microphone. Figure 54 Once the sound interface dialog is open, set the way you’ll be creating your recordings (select either “Use Phone” or “Use Soundcard”).
Figure 56 The default option is to “Create new” (which is used to create a new greeting), click OK and Amanda will call the extension you defined in the sound interface. Answer the call at that extension and record your greeting (press # when finished recording, and 9 to save when satisfied with the greeting). Tip: You can record as many greetings as you like using this method.
12 Message Folders Amanda Portal Station can be used for more than just administration. It can also be used by mailbox owners to log into Amanda through the network or Internet (when configured appropriately) to retrieve voice and fax messages. When doing so, the “Message Folders” are used to play, organize and delete messages in folders 0-9. Users who have Amanda Portal Station installed on their PC can log into Amanda Portal Station using their mailbox number and password.
Figure 58 Figure 58 shows the message in the Amanda message form. Here you can see all the details about the message, and you can also • • • • • Enter text into the “Subject” field (in the example above, the caller’s name and reason for calling was entered) Re-file the message to another folder (to organize your messages) Play/View the message using the default sound player on the PC Delete the message Archive the message by clicking the “Archive…” button and you can save the message as a .
Figure 59 Here you can save the message to any existing folder on your hard disk. Or you can create an archived message folder (as shown in figure 59 above).
13 Mailbox Member Lists Each mailbox can have an unlimited number of mailbox lists. Lists are useful when you want to send or forward one message to a group of users. Additionally, messages can be automatically copied to a list (by the system administrator). 13.1 Creating a Mailbox Member List To create a mailbox member list, log into Amanda Portal Station, select the mailbox number who wants to add create the list and double click on “Mailbox Member Lists”.
Tip: Each mailbox can have an unlimited number of message lists, however to create list numbers above the first (1-7) you must use the generic list type using the GUI, or create the list using the telephone user interface. To create a mailbox list, click on the “Create” button in the List name box. The following dialog will appear (as shown in figure 61). Mailing lists can be 1-7. Remember, use the Generic list option to create additional lists beyond the first 7.
14 Recording Mailbox Greetings Every mailbox can record up to 7 personal greetings via telephone. While some users will record only one or two greeting messages, some power users might use all 7. 14.1 Recording Personal Greetings Typically, a user’s first greeting (1) is used as a day/open or away from my desk type greeting. You might record greeting 1 saying something like “Hi this is John, I’m currently away from my desk. Please leave a message and I’ll return your call as soon as possible”.
If you hear the welcome greeting, * to tell Amanda you want to log into a mailbox to enter user mode. After pressing *, Amanda will prompt you to “enter your mailbox number”, at this point enter the mailbox number you want to log into. Then Amanda will prompt you to “enter your security code”. Enter your security code to get logged into the mailbox.
15 Using the Default Mailboxes Every Amanda Portal system comes with a certain number of pre-created mailboxes. These mailboxes perform specific functions for things like the operator mailbox, the company directory, and a direct message mailbox. The following is a list of the default mailboxes and what their used for: Default Mailbox List 0 Operator Mailbox (used to transfer calls to the operator when 0 is dialed).
16 Using Amanda Portal’s Fax Features Amanda Portal supports many different fax applications. The following is a list of fax features supported by Amanda Portal: • • • • Fax Mail – Receive personal confidential fax messages in your mailbox. Desktop Faxing – Send faxes right from your desktop PC without a modem. Fax Broadcasting - Send faxes to a pre-defined list of phone numbers. Fax on Demand – Callers can request documents be faxed to them from a list.
Method 2: Creating Personal Fax Mail Boxes Mailboxes can be created specifically to receive fax messages for specific users. Once setup, when you dial these mailboxes they immediately process the fax call. To setup a fax mailbox you must set the caller and RNA method to either “method_receive_fax” or “receive_a_fax”.
16.2 Desktop Faxing Using Amanda Portal you can fax out right from your desktop PC using Amanda Fax32 printer. Once installed, all you need to do is print to Amanda Fax32 to use Amanda Portal to fax out your documents. Installing Amanda Fax32 Amanda Fax32 is installed from the shared C:\AMANDA\CLIENTS folder through the network. Double click on “Amanda Fax32” to start the installation process. Note: You MUST be logged in as the system administrator in order to install Amanda Fax32.
document shows up in their voice mailboxes as a message (using the mailbox list). 16.3 Fax Broadcasting Method 1: Using Amanda Portal Station Using Amanda Portal Station, users can send out a fax broadcast using the “Queue Outbound Fax” icon, and the “Outbound Fax Admin” icon. When queuing an outbound fax, the document being queued can either be in an ASCII text file or tiff format.
16.4 Fax on Demand To setup fax on demand you MUST use the either the “fax_on_demand” or the “fax_on_demand_doc” caller method. The difference between “fax_on_demand” and “fax_on_demand_doc” is that fax_on_demand only allows up to 8 single digit fax documents (1-8). When using “fax_on_demand_doc” your document numbering plan can be 1-6 digits in length. Important Note: 0 and 9 are reserved and cannot be used.
17 How to Install Amanda Unified Messenger To Install Amanda Unified Messenger you MUST do the following: • • • • • Close Outlook Browse the network for Amandaserver (or whatever the computer name is of the Amanda Portal PC). On the Amanda PC, there is a shared folder called Clients. In that folder you’ll find the Amanda Unified Messenger Installer called “InboxInstall”, run InboxIstall by double clicking on it.
18 Amanda Portal Installation Checklist 1. Physically connect the Amanda PC chassis to the monitor, keyboard, mouse, network, external modem and power. 2. Power the PC, Monitor, and external modem on. 3. Run configure and select your telephone system type under the PBX tab. 4. Configure at least one port for notify and one port for out-dial. 5. Modify mailbox 997 appropriately adding any additional notification templates, auto schedules, etc. to the mailbox, then create mailboxes by copying mailbox 997.
System Features Test After setting up Amanda Portal appropriately, before leaving the site, make sure you perform the following tests: • Transfer Call Test -Calling in from an outside line, call Amanda.
• Pager Notification Test (if a mailbox is using Pager notification) -Call a mailbox that has pager notification enabled. Leave a test message, was their pager dialed successfully? • Cell/Voice Notification Test -Call a mailbox that has a voice notification enabled.
19 Migrating to Portal from older Amanda Products Currently, only Amanda@Work.Group/Windows version 3.05 or above can be migrated to Amanda Portal. Moving the data from the Amanda@Work.Group/Windows to the Amanda Portal system is called migration. If you’re using an older Amanda product other than Amanda@Work.Group/Windows you’ll have to upgrade it to Amanda@Work.Group/Windows version 3.05 or above before you can migrate to Amanda Portal. Migrating from Amanda@Work.
4) Once the basic Portal system is running ok. From a command prompt, start telnet, login as mailbox 999 and "source" the tcl file that was generated by migrate (as shown in the pictures below). To start telnet, from a command prompt type “telnet localhost” which will connect you to the Amanda Portal telnet service (as shown below).
Sourcing the file will recreate the Amanda@Work.Group/Windows system information on the Portal system. When the file is sourced properly, you’ll see “Creating mailbox…”, then “Creating messages for…”, and finally “Setting Global Parameters”. 5) Touch up any left over settings, mainly any complicated/unsupported notify templates, extension tokens. And that’s it.
20 Amanda Portal Firewall Ports When configuring Amanda Portal to be accessible via the Internet, there is usually a firewall between the internal network(intranet) and the internet. In order for users to connect to Amanda Portal via the Internet make sure that the following ports are open in your firewall.
21 Amanda Portal Tenant Setup To avoid conflicts and unpredictable results always create a tenant based Portal system from the ground up. Don’t attempt to add tenant support after the Portal system has been running for another purpose (or re-initialize your mailboxes using the configuration wizard – note that doing this WILL delete all your existing mailboxes and re-create all the default mailboxes). 1.
Creating/Deleting Tenants To login to the tenant manager, click start, programs, Amanda Portal Clients, Tenant Management. This will start the tenant manager program where tenant accounts can be created or deleted after logging in. Figure 4 shows the tenant management console.
To create a new tenant account, enter the customer name, their main telephone number and click Figure 5 When creating a tenant account, Amanda creates a group of mailboxes based on the customer’s phone number and Amanda’s default mailbox list. Using the customer phone # from the example above, the following mailboxes are created.
Edit Tenants The edit tenants tab is not currently used and is reserved for future use. Edit Aliases The edit aliases tab is used to assign additional alias telephone numbers to a single mailbox tenant. Delete Customer The delete customer tab is used to delete tenant accounts. Be sure you want to delete a tenant before doing so, once deleted all sub-mailboxes within that tenant are also be deleted.
How Integration Works: When you assign an extension to a tenant mailbox or sub-mailbox within a tenant, Amanda Portal automatically adds an entry to the extension database for that extension and mailbox. Figure x shows extension 2001 mapped to mailbox 80041027452001. This is important to understand because when Amanda receives calls from extension 2001 it’s reverse mapped to mailbox 80041027452001. From the mailbox owner’s and callers perspective their mailbox is 2001 within the 8004102745 tenant.
Managing a Tenant Tenants are managed using Amanda Portal’s web browser interface. To manage a tenant, login to a web browser (such as internet explorer). To Login Locally set your URL to… http://localhost or http://computername (i.e.
Figure 7 For administrative purposes specify nothing for the “User Name” and just supply the password for the previously entered tenant number. This will bring up an interface to manage that tenants mailboxes (as shown in figure 8). The default password for the main tenant mailbox is 996.
Important Note: When creating a tenant it actually copies mailbox 990 and 991 including greetings! So make sure you don’t record any custom greetings in those boxes.
22 Using Amanda Portal’s Text to Speech Feature The text to speech module can be purchased through our sales department. It can be used in conjunction with IVR applications (usually custom), or to read email back to a caller (using the email reader) via telephone.
Speech Cube English (Gordon 8Khz) Speech Cube US English Sayso(Laura 8Khz) Babel BrightSpeech French (Ryan8k) Speech Cube English (Vicky 8Khz) Speech Cube US English (William 8Khz) Speech Cube English Sayso (Lucy 8Khz) Speech Cube English Sayso (Graham 8Khz) Speech Cube US English Sayso (Aaron 8Khz) Babel BrightSpeech French (Heather8k) Speech Cube US English (Mary 8Khz) Suggested voices are Heather, Laura, or Aaron when using BrightSpeech TTS.
Under the Greetings dialog change the MMO type to “Other”, then click create. Enter “Grt n English” as the Key (where n is the greeting number such as 1, 2, 3, etc). The description is optional (it’s useful to enter a note about why you created this greeting or what it’s for). Click edit mmo, then check the box that says “Enable advanced formats”. Select ASCII Text as the type. Click ok to open a text box where you can type in the text you want read back as your greeting.
Using the Email Reader Once enabled and setup properly, the mailbox owner will have a new option within the telephone user interface to have their email read back to them. From the top of the menu press 3 for more options, then 7 for special functions.
23 Using Amanda Portal’s Call Recording Module To use Amanda Portal’s Call Recording feature, you must purchase the Call Recording module. Once activated, you’ll have access to the call recording feature. This feature requires that you perform hairpin transfers. A hairpin transfer is a call transfer using 2 ports. Hairpin transfers can be internal or external and can only be performed if using Intel/Dialogic boards.
24 Using Amanda Portal’s SMTP Features Amanda Portal can be configured to send voice messages, faxes, and message notifications to email addresses using an SMTP server (normally the same SMTP server you use to send out email messages). This is done using Amanda Portal’s built in SMTP settings. Before attempting to use these features, it’s important you know the name of the SMTP server your using to send email. See the email system administrator for assistance.
the default value, the empty string, posting Internet e-mail is disabled. smtp_debug Set to true for debugging purposes. When enabled, smtp interaction between Amanda Portal and the SMTP server is logged to c:\amanda\smtp.log. Selecting Email Notification Templates Amanda Portal comes with a number of different notification templates which can be selected and sent out via SMTP. These templates include: email_alert This notify sends out an email describing that there is new voice messages.
email_login This notify sends out an email describing a new voicemail message on the server. The body contains a link to the web server specifying information to automatically login without the user entering login information. The first element of the notify_args parameter is the email address to act as the recipient of the email message, which normally comes from the variable field of the notify. The second element of the notify_args specifies the id of the new voicemail message to send out.
Appendix 1A : 1 Installing Telephony Board Drivers Amanda Portal can be used with two different types of telephony boards: Brooktrout (formerly, Rhetorex) and Intel (formerly Dialogic). The supported Brooktrout boards provide only basic call handling functionality with analog ports. While the Intel boards can also provide this same functionality, they can perform several important additional features, all related to their ability to switch calls over a “mezzanine” bus called the SCbus.
The older-style ISA boards, on the other hand, must be jumped by hand to I/O addresses which do not conflict with any other devices in the system. You will then add these boards manually in the Configuration Wizard and designate the I/O address that is jumpered on each board. Under most circumstances, you can use the IRQ and shared memory segment addresses which the Wizard selects, unless you know that they will conflict with other devices which are in the computer.
During the installation process, be sure to select a Custom installation. If you choose a typical installation, then the appropriate software for use with Amanda will not be installed. You will then be prompted to select from a large number of drivers and other features to be installed. Here are some notes relevant to use with Amanda Portal: • You do not need to install the “third party support”. These features are not used by Amanda Portal.
As of this writing, Intel has released Service Pack 1 for the SR 5.1.1 drivers. It is included on the Dialogic Drivers CD and should be installed after installation of the base driver set is completed.
