User`s guide

Front Matter

User’s Guide

BreezeNET PRO.11 Series

Contacting BreezeCOM Technical Support

Should you need assistance beyond the scope of this guide, please contact your local

BreezeCOM reseller or distributor. If they cannot solve your problem, feel free to contact the

BreezeCOM Technical Support Department. The support representatives can assist you in

solving any problems that cannot be solved by your reseller.

When requesting support, please have the following items available:

• Configuration of the system, including models of the BreezeCOM equipment used

• BreezeNET firmware version currently in use

• Antenna type and cable lengths

• Site information such as possible radio path problems (like trees, machines, and buildings)

• Distance between devices

• Configuration, statistic counters, and error messages as seen on the monitor

• Description of problems encountered

To contact BreezeCOM Technical Support, refer to the BreezeCOM web site:

http://www.breezecom.com/ContactUs/brzcnt.htm