User Manual

118 Extreme CPE Product Manual
Appendix A - Troubleshooting
Check the following before you contact local Technical Support.
1 If you cannot access the Internet from the PC, check the following:
 If you cannot access the Internet, be sure your WIndows system is
correctly configured for TCP/IP. The IP settings should be set to “obtain an
IP address automatically.”
 The WAN Type settings for the service provider may not be configured
correctly. Use the web interface to check that the WAN settings match
those provided by the service provider.
 You may be out of the service area of the WiMAX base station. Check with
the WiMAX service provider for service coverage information.
 If you cannot resolve the problem, check the System Status page of the web
interface and contact your WiMAX service provider.
2 If the management interface cannot be accessed using a web browser:
 Be sure the management station is correctly configured for TCP/IP. The IP
settings should be set to “obtain an IP address automatically.”
 Try a Ping command from the management station to the unit’s IP address
to verify that the entire network path between the two devices is
functioning correctly.
 Check that the management station has a valid network connection and
that the Ethernet port that you are using has not been disabled.
 Check the network cabling between the management station and the unit.
If the problem is not resolved, try using a different port or a different cable.
3 Forgot or Lost the Password
 Set the unit to its default configuration by pressing the reset button on the
back panel for 5 seconds or more. Then use the default password “admin”
to access the management interface.
4 If all other recovery measures fail and the unit is still not functioning properly,
take either of these steps:
 Reset the unit using the web interface, or through a power reset.