User's Guide

System Troubleshooting
BreezeNET BU-DS.11/RB-DS.11 4-1 User’s Guide
4. SYSTEM TROUBLESHOOTING
The following troubleshooting guide provides answers to some of the more common problems
which may occur when installing and using the BreezeNET DS.11. If problems not mentioned in this
guide should arise, checking the Ethernet and WLAN counters may help (see Section 3.1.7). If the
problem persists, please feel free to contact your local distributor or the BreezeCOM Technical
Support Department.
4.1 Troubleshooting Guide
Table 4-1. Troubleshooting
Problem and
Indication
Possible Cause Corrective Action
No Power to Unit.
Power LED is off.
1. Power cord is not
properly connected.
2. Power supply is
defective.
1. Verify power cord is properly connected
to the BreezeNET unit and to the power
outlet.
2. If this is not the cause, replace the power
supply.
Failure to establish
wireless link. LINK
LED is off and unit
resets every few
minutes.
1. Power supply to
units may be faulty
2. The RB-DS.11 units
may not have the same
ESSID as the BU-
DS.11.
1. Verify power to units.
2. Verify that all units in the network have
the same ESSID as the BU-DS.11 (ESSID
must be identical in all units in the WLAN;
the ESSID is case sensitive). Check that the
units are on the same channel.
Verify wireless link:
Set BU-DS.11 and Bridge unit side by
side.
Power on each unit and see if a
wireless link is established (even “D”
models without their external antennas
should establish a link if placed side by
side with the BU-DS.11).
If the units fail to associate, reset units
to factory default values reset unit (see
Section
2.3
). The units should now
establish a wireless link.