User's Guide

Contacting BreezeCOM Technical Support
Should you need assistance beyond the scope of this guide, please contact your local BreezeCOM reseller
or distributor. If they cannot solve your problem, feel free to contact the BreezeCOM Technical Support
Department. The support representatives can assist you in solving any problems that cannot be solved by
your reseller.
When requesting support, please have the following items available:
• Configuration of the system, including models of the BreezeCOM equipment used.
• Antenna type and cable lengths.
• Site information such as possible radio path problems (like trees, machines, and buildings).
• Distance between devices.
• Configuration, statistic counters, and error messages as seen on the monitor.
• Description of problems encountered.
To contact BreezeCOM Technical Support, refer to the Technical Support page of the BreezeCOM web
site: www.breezecom.com