User's Manual

130 BreezeMAX CPEs Product Manual
Appendix B - Troubleshooting
B.2 PRO-S CPE Troubleshooting
Refer to the BreezeMAX Troubleshooting Guide for additional information on
troubleshooting,
Problem and Indication Possible Cause Corrective Action
Power Failure: None of
the IDU LEDs illuminate
after connecting to power
Mains power problem Verify mains power availability on the power
outlet to which the power supply is connected.
Try using a different outlet.
Mains power connection
problem
Verify that the AC jack of the power cord is
connected properly to the unit.
Verify that the AC plug of the power cable is
connected properly to the mains power outlet.
Unit failure Replace the IDU.
IDU-ODU connection
problem: None of the
SAU’s indicators
illuminate
IDU-ODU connection
problem
Verify that the IDU-ODU cable is connected
properly.
Unit failur Try replacing the IDU. If the problem persists,
try replacing the IDU-ODU cable. If the
problem persists, try replacing the ODU.
When connected to the
data equipment, the
Ethernet Integrity
Indicator (green LED) is
off, and/or the Ethernet
Activity Indicator (yellow
LED) does not blink
when there should be
traffic on the Ethernet
port.
Wrong type of Ethernet
cable or faulty cable.
If connected directly to PC-use a straight cable.
Otherwise-use a crossed cable. If the problem
persists, try replacing the cable.
If a hub or switch is installed between the PC
and the CPE, verify first the Ethernet
connection integrity between the hub/switch
and the PC by checking the Ethernet LEDs at
the hub/switch and at the PC's NIC card. If not
ok, try replacing the cable.
IDU-ODU cable problem. Verify that the IDU-ODU cable is in order and
connected properly. Using SAU, verify that
PWR LED is on and ALRM LED is off.
Unit failur Try replacing the IDU. If the problem persists,
try replacing the IDU-ODU cable. If the
problem persists, try replacing the ODU.