User manual

The Windows Client

Problem Resolution

Windows Client won’t

connect to the KN9116.

DirectX 7.0 or higher must be installed on your computer.

Remote mouse pointer

is out of sync.

1. Use the AutoSync feature (see Video Adjustment,

p. 40), to sync the local and remote monitors.

2. Use the Adjust Mouse feature (see Mouse

Movement, p. 46) to bring them back in sync.

3. See additional procedures, below.

Part of remote window

is off my monitor.

Use the AutoSync feature (see Video Adjustment, p. 40), to

synch the local and remote monitors.

Additional Mouse Synchronization Procedures:

If the mouse synchronization procedures mentioned in the manual fail to

resolve mouse pointer problems for particular computers, try the following:

Note: These procedures are to be performed on the computers attached to the

KN9116’s ports - not on the computer you are using to access the

KN9116 with.

1. Windows 2000:

Set the mouse speed to the middle position; set the mouse acceleration to

None (Control Panel → Mouse → Mouse Properties → Motion):

2004-11-23