User manual

Appendix

Troubleshooting

General Operation

Symptom Possible Cause Action

Mouse and/or

Keyboard not

responding.

Improper mouse

and/or keyboard reset.

Unplug the cable(s) from the console

port(s), then plug it/them back in.

Sudden loss of

network connection.

Local reset of the

KN9116.

Close your KN9116 connection. Wait

approximately 30 seconds, and log in

again.

The Java Client

For mouse synchronization problems, refer to the discussion on page 52. For

connection and operation problems, see the table below:

Problem Resolution

Java Client won’t

connect to the

KN9116.

1. Java 2 JRE 1.4 or higher must be installed on your computer.

2. Make sure to include the correct name of the web page

when you specify the KN9116’s IP address.

3. Close the Java Client, reopen it, and try again.

Pressing the

Windows Menu

key has no effect.

Java doesn’t support the Windows Menu key.

Java Client

performance

deteriorates.

Exit the program and start again.

2004-11-23