TM 16 Port KVM over the NET KN9116 User Manual 2004-11-30
FCC Information This is an FCC Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Package Contents The complete KN9116 package consists of: M 1 KN9116 KVM over the NET™ KVM Switch M 2 Custom KVM Cable Sets M 1 Power Cord M 1 User Manual M 1 Rack Mount Kit (Brackets and Phillips head hex M3 x 8 screws) M 1 Quick Start Guide M 1 Registration Card Check to make sure that all of the components are present and in good order. If anything is missing, or was damaged in shipping, contact your dealer.
Contents Chapter 1. Introduction Overview . . . . . . . Features . . . . . . . . System Requirements . Remote Computers Computers . . . . . Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 4. Browser Operation Overview . . . . . . . . . . . Logging In . . . . . . . . . . Web Page Layout . . . . . . The General Dialog Box Web Page Icons . . . . . Web Page Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 7. The Log File The Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Chapter 8. The Log Server Installation . . . . . . . . . Starting Up . . . . . . . . . The Menu Bar . . . . . . . Configure . . . . . . . Events . . . . . . . . . Options . . . . . . . . The KN9116 Main Screen Overview . . . . . . . The Upper Panel . . . The Lower Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About This Manual This User Manual is provided to help you get the most from your KN9116 system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below. Overview Chapter 1, Introduction, introduces you to the KN9116 System. Its purpose, features and benefits are presented, and its front and back panel components are described.
Conventions This manual uses the following conventions: Courier Indicates text that you should key in. [] Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt]. 1. Numbered lists represent procedures with sequential steps. M Bullet lists provide information, but do not involve sequential steps. > Indicates selecting an option on a menu.
ALTUSEN Technical Support North America Technical Phone Support Registered ALTUSEN product owners are entitled to telephone technical support. Call the ALTUSEN Technical Support Center: 949-453-8885. International Technical Phone Support 1. Contact your local dealer. 2. Call the ALTUSEN Technical Support Center: (886-2) 8692-6959. Email Support Email your questions and concerns to: support@altusen.com Online Troubleshooting The ALTUSEN support website: http://www.altusen.
Notes: x 2004-11-23
Chapter 1. Introduction Overview The KN9116 is an IP-based KVM control unit that allows both local and remote operators to monitor and access multiple computers from a single console. A single KN9116 can control up to 16 computers. Since the KN9116 uses TCP/IP for its communications protocol, it can be accessed from any computer on the Net - whether that computer is located down the hall, down the street, or half-way around the world.
Remote consoles connect to the KN9116 via its IP address. Software utilities are provided with the KN9116 that make remote access smooth and efficient. A menu driven OSD Administration function enables system administrators to handle a multitude of maintenance tasks with ease - from installing and running GUI applications, to BIOS level troubleshooting, routine monitoring, concurrent maintenance, system administration, rebooting and even pre-booting functions.
Features M 16 port, remote access, KVM switch - monitor and control up to 16 computers from a single KVM (Keyboard, Video, Mouse) console M Remotely access computers via LAN, WAN, or the Internet; control your installation from down the hall, down the street, or half-way around the world M Internet browser access; Windows client and Java client provided; Java client works with all operating systems* M Graphical OSD and graphical toolbars for convenient, user friendly operation M Strong security features inc
System Requirements Remote Computers M For best results, computers that remotely access the KN9116 should have at least a P III 1 GHz processor, with their screen resolution set to 1024 x 768. M Users who want to access the KN9116 with the Windows Client must have DirectX 7.0 or higher installed. If you don’t already have it, DirectX is available for free download from Microsoft’s web site: http://www.microsoft.com/downloads.
Chapter 2. Hardware Setup Front View 1 2 3 4 5 6 1. Port LEDs The Port LEDs provide status information about their corresponding CPU Ports. There is one pair of LEDs for each Port. The one on the left is the On Line LED; the one on the right is the Selected Port LED: M An On Line LED lights GREEN to indicate that the computer attached to its corresponding port is up and running.
2. Reset Switch M Pressing and holding this switch in while powering on the KN9116 restores the switch to the factory installed firmware version. M Pressing and holding this switch in for more than two seconds performs a system reset. Note: This switch is recessed and must be pushed with a thin object - such as the end of a paper clip, or a ballpoint pen. 3. Link LED Flashes GREEN to indicate that a Client program is accessing the device. 4.
Rear View 1 2 3 5 6 4 1. Power Jack The power cable plugs in here. 2. Power Switch This standard rocker switch powers the unit on and off. 3. PON Port This connector is provided for a Power over the Net (PON) unit to plug into. A PON device allows computers attached to the KN9116 to be booted remotely over the net. Contact your dealer for more details. 4. CPU Ports The cables that link to the computers plug in here.
Installation 1. Make sure that power to all the devices you will be connecting up have been turned off. You must unplug the power cords of any computers that have the Keyboard Power On function. 2. To prevent damage to your installation, make sure that all devices on the installation are properly grounded. To set up your KN9116 installation refer to the diagram below (the numbers in the diagram correspond to the numbered steps), and do the following: 1.
Hot Plugging The KN9116 supports hot plugging - components can be removed and added back into the installation by unplugging and replugging their cables from the ports without the need to shut the unit down. If you change computer positions, however, in order for the OSD menus to correspond to the CPU port changes, you must manually reedit the Port Names for the OSD to reflect the new Port information. See Edit Port Names (p. 21) for details.
Powering Off and Restarting If it becomes necessary to power off the KN9116, or if the switch loses power and needs to be restarted, wait 10 seconds before powering it back on. The computers should not be affected by this, but if any of them should fail, simply restart them. Port Selection Port Selection is accomplished either by entering Hotkey combinations from the keyboard, or by means of the OSD (On Screen Display).
Chapter 3. Administration Overview The OSD’s Administration page lets the Administrator (and users with administration permission - see User Management, p. 14) configure and control overall KN9116 operations. The tab that activates the page is disabled (grayed out) for users who do not have administration permission. The Local Console Once the KN9116 has been cabled up, the next step that the Administrator needs to perform is setting the unit up for user operation.
After you successfully log in, the Local Console OSD comes up: The OSD consists of four pages: M The Administration page is the subject of this chapter and is discussed in the sections that follow. M The Main and Configuration pages are the ones that govern port access and control. Since they are the same as the ones for the Windows and Java Client OSDs, their use is discussed in Chapters 5 and 6 (see pp. 29 and 49). M Clicking the Log tab brings up the contents of the log file.
The Administration Page When you click the Administration tab, the Administration page comes up. Each of the administrative functions is represented by an icon at the left of the page. Clicking the icon brings up its associated dialog box. When the Administration page first comes up the General dialog appears without having to click its icon: General The General Page presents four items of information.
User Management: The User Management dialogs are used to create and manage user profiles. Up to 64 user profiles can be established. M To delete a user profile, select it in the list box, and Click Remove. M To modify a user profile, select it and Click Edit. M To add a user, Click New.
Fill in the required information for a new User profile, or modify the existing information to edit a previous profile. A description of the field headings is given in the table below: Heading Description Username A minimum of 6 and a maximum of 15 characters is allowed. Password A minimum of 8 and a maximum of 15 characters is allowed. Confirm Password To be sure there is no mistake in the password you are asked to enter it again. The two entries must match.
Network The Network dialog is used to specify the KN9116’s network environment. The page is divided into three panels: Access Port; IP Address; and Log Server. Access Port As a security measure, if a firewall is being used, the Administrator can specify the port numbers that the firewall will allow, and set the firewall accordingly. Users must specify the port number when they log in to the KN9116. If an invalid port number (or no port number) is specified, the KN9116 will not be found.
IP Address The KN9116 can either have its IP address assigned dynamically (DHCP), or it can be given a fixed IP address. M For dynamic IP address assignment, select the Obtain an IP address automatically, radio button. M To specify a fixed IP address, select the Set IP address manually, radio button and fill in the IP address. Log Server Important transactions that occur on the KN9116, such as logins and internal status messages, are kept in an automatically generated log file.
Security The Security page controls access to the KN9116. M The Default web page name lets the Administrator specify the page that the user connects to when accessing the KN9116 with a browser. The user must include the name of this page in the IP address, or access will not be granted. For security purposes, we recommend that you change the name of this page from time to time.
M IP and MAC Filters control access to the KN9116 based on the IP and/or MAC addresses of the computers attempting to connect. A maximum of 100 IP filters and 100 MAC filters are allowed. To enable IP and/or MAC filtering, Click to put a check mark in the IP Filter Enable and/or MAC Filter Enable checkbox. M If the include button is checked, all the addresses within the filter range are allowed access to the KN9116; all other addresses are denied access.
Customization An explanation of the Customization parameters is given in the table below: Parameter Login Failures Explanation Allowed: sets the number of consecutive failed login attempts that are permitted from a remote computer. Timeout: sets the amount of time a remote computer must wait before attempting to login again after it has exceeded the number of allowed failures. Working Mode If Stealth Mode is enabled, the KN9116 cannot be pinged.
Set Port This dialog box lets the administrator enable/disable Quick View status for selected ports, and to create, modify, or delete names for each of the ports. Quick View Status Selecting certain ports as Quick View ports is a way of limiting which ports are included when the KN9116 is in auto scan mode. If the KN9116 is configured to only auto scan ports that have Quick View status (see p.
Port Name To help remember which computer is attached to a particular port, every port can be given a name. This field allows the Administrator to create, modify, or delete port names. To Edit a port name: 1. Select the port you want to edit. 2. Click Edit. The dialog box changes, and the Port Name entry field becomes active: 3. Key in the new Port Name, or modify/delete the old one. The maximum number of characters allowed for the Port Name is 19.
Date/Time The Date/Time dialog box lets the Administrator set up the KN9116’s time parameters: M To establish the time zone that the KN9116 is located in, drop down the Time Zone list and choose the city that most closely corresponds to where it is at. M To set the year and day, use the Calendar graphic. M Clicking << or >> moves you backward or forward a year. M Clicking < or > moves you backward or forward a month. M After you have set the year and month, click on the day.
Upgrading the Firmware As new versions of the KN9116 firmware become available, they can be downloaded from our website at: http://www.altusen.com Check the web site regularly to find the latest information and packages. Note: Although upgrading the firmware isn’t on the OSD Administration page, it is an administration function, so we will discuss it in this chapter. To upgrade the firmware, do the following: 1. Download the new firmware file to a computer that is not part of your KN9116 installation. 2.
Chapter 4. Browser Operation Overview KN9116 computer control and switching operations are governed by an On Screen Display (OSD) interface. The OSD can be accessed remotely with a Windows-based client, or a Java-based client.To connect to the KN9116 and bring up its OSD you must log in from an internet browser. Logging In To log in from an internet browser: 1. Open the browser and specify the IP address of the KN9116 you want to access in the browser’s URL location bar.
4. Provide a valid Username and Password (set up by the KN9116 administrator), then Click Login to continue. Note: 1. If you supply an invalid login, the authentication routine will return a message stating, Invalid Username or Password. Please try again. If you exceed the number of login failures set by the administrator, a message stating that The page cannot be displayed, appears. This is done to confuse and discourage hackers from trying to discover a valid Username and Password.
Web Page Layout The General Dialog Box An explanation of the dialog box fields is given in the table below: Field Purpose Device Name: To make it easier to manage installations that have more than one KN9116, each one can be given a name. The name that was assigned by the administrator to this unit displays here. MAC Address: The KN9116’s MAC Address displays here. Firmware Version: Indicates the KN9116’s current firmware version level.
Web Page Icons The purpose of the other icons at the top of the web page are explained in the table below: Icon Function Sync Click this icon to sync your computer time with the KN9116’s time. Firmware Click this icon to install new versions of the KN9116’s firmware. See p. 24 for details. Note: The Firmware icon only displays for users with administrative permission. It doesn’t appear on the web pages of users who don’t have the proper permission.
Chapter 5. The Windows Client Activating the OSD After you have successfully logged in (see p. 25), to activate the Windows Client OSD do the following: 1. Click the Windows Client button at the left of the web page. Note: You must have DirectX 7.0 or higher installed on your computer. If not, the Windows Client will not load. If you don’t already have it, DirectX is available for free download from Microsoft’s web site: http://www.microsoft.com/downloads. 2. Accept the security certificates. 3.
4. When a connection to the KN9116 has been established the following screen appears: Note: 1. If Full Screen Mode is enabled (there is a checkmark in the box), the remote display fills the entire screen of your local monitor. 2. If Full Screen Mode is not enabled (there is no checkmark in the box), the remote display appears as a window on your desktop.
The Main Page The OSD comes up with the Main page visible: Note: 1. The Administration tab is disabled for users who don’t have administration permission. For those who do have administration permission, administration operations are discussed in Chapter 3. 2. There is a small Windows Client Control Panel at the lower right. The control panel is discussed in detail on p. 37.
The Main Page lists all of the KN9116’s ports. You access the computers connected to the KN9116’s ports by selecting them on this page. The meanings of the page headings are given in the table below: Heading Port No. Explanation This column lists the Port Numbers for all the CPU ports on the installation. To access a particular computer use the Up and Down Arrow keys to move the highlight bar to it, then press Enter, or Double Click it.
Port Operation Select a port on the OSD Main Screen either by moving the highlight bar to it with the Up and Down Arrow keys and pressing Enter, or by Double Clicking it. Once you select a port, its screen displays on you monitor, and your keyboard and mouse input affects the remote system. The OSD Toolbar The OSD provides a toolbar to help you control the KN9116 from within the captured port. To bring up the toolbar, tap the OSD Hotkey (Scroll Lock or Ctrl), twice.
The Toolbar Icons The meanings of the toolbar icons are explained in the table below. Drag this icon to move the toolbar to a different location. Click to skip to the first accessible port on the entire installation without having to invoke the OSD. Click to skip to the first accessible port previous to the current one without having to invoke the OSD. Click to begin Auto Scan Mode.
Hotkey Operation Hotkeys allow you to provide KVM focus to a port directly from the keyboard. The KN9116 provides the following hotkey features: M Auto Scanning M Skip Mode Switching The hotkeys are: A and P for Auto Scanning; and the Arrow Keys for Skip Mode. Note: In order for hotkey operations to take place, the toolbar must be visible (see Port Operation, p 33). To use the hotkey keys for normal purposes, close the toolbar.
Pausing Auto Scan: While you are in Auto Scan Mode, you can pause the scanning in order to keep the focus on a particular computer by pressing P. During the time that Auto Scanning is paused, the S in front of the Port ID blinks On and Off. Pausing when you want to keep the focus on a particular computer is more convenient than Exiting Auto Scan Mode because when you Resume scanning, you start from where you left off.
Windows Client Control Panel The control panel consists of an icon bar at the top, with two text bars below it. Initially, the text bars display the video resolution and IP address of the device at the remote location. As the mouse pointer moves over the icons in the icon bar, however, the text bar information changes to describe the icon’s function. The functions that the icons perform are described in the table below.
Hotkeys Various configuration actions related to the keyboard, video, and mouse can be performed via hotkey combinations. The Hotkey setup utility is accessed by clicking the Keyboard icon on the Control Panel. The actions performed by the Hotkeys are listed in the left column; the currently defined keys that invoke the actions are shown in the column to the right.
An explanation of the actions is given in the table, below: Action Explanation Exit remote location Breaks the connection to the KN9116 and returns you to local operation. Adjust Video Brings up the video adjustment utility. Toggle OSD Toggles the OSD display Off and On.
Video Adjustment You can adjust the placement and the picture quality of the remote screen (as displayed on your local monitor) with the Video Options function. To do so, either click on the Hammer icon on the Control Panel, or use the Adjust Video hotkeys (see p. 39).
The meanings of the adjustment options are given in the table below: Option Usage Screen Position Adjust the horizontal and vertical position of the remote computer window by Clicking the Arrow buttons. Auto-Sync Click Auto-Sync to have the function detect the vertical and horizontal offset values of the remote screen and automatically synchronize it with the local screen. If the local and remote mouse pointers are out of sync, in most cases, performing this function will bring them back into sync.
Gamma Adjustment: If it is necessary to correct the gamma level for the remote video display, use the Gamma function of the Video Adjustment dialog box. Under Basic configuration, there are 7 preset levels to choose from. Drop down the list box and choose the most suitable one. For greater control, clicking the Advanced button brings up the following dialog box: M Click and drag the diagonal line at as many points as you wish to achieve the display output you desire.
Panel Array Mode Clicking on the Control Panel’s Panel icon invokes Panel Array Mode. Under this mode, the OSD divides your screen into a 4 x 4 grid of 16 panels: M Each panel represents one of the KN9116’s ports. Starting with Port 1 at the upper left; going from left to right; top to bottom; Port 16 is at the lower right. M When the Array is first invoked, it scans through each of the ports that were selected for Auto Scanning under the Configuration page’s Scan Select function (see p.
M You can access a computer connected to a port by moving the mouse pointer over its panel and clicking. You switch to the computer exactly as if you had selected it from the OSD Main screen.
Keyboard and Mouse Considerations Keystrokes: Except for [Alt + Tab] and [Ctrl + Alt + Del], which are retained on the local system to switch among applications and to recover from disaster, keyboard input has no effect on the local computer. All keystrokes are captured and operate on the remote system In order to provide the [Alt + Tab] and [Ctrl + Alt + Del] functions to the remote system, one of the Function Keys is used as a Substitute key for the [Alt] key.
Mouse Synchronization: Until you close the KN9116 connection, mouse movements have no effect on your local system, but are captured and sent to the remote system, instead. From time to time, especially if you change video resolution, the local mouse movement may no longer be synchronized with the remote system’s mouse pointer.
The Configuration Page The OSD Configuration page allows users to set up their own, individual, working environments. The KN9116 stores a separate configuration record for each user profile, and sets up the working configuration according to the Username that was keyed into the Login dialog box.
The Configuration page settings are explained in the following table: Setting Function OSD Hotkey Selects which Hotkey controls the OSD function: [Scroll Lock] [Scroll Lock] or [Ctrl] [Ctrl]. Since the Ctrl key combination may conflict with programs running on the computers, the default is the Scroll Lock combination. ID Display Selects how the Port ID is displayed: the Port Number alone (PORT NUMBER); the Port Name alone (PORT NAME); or the Port Number plus the Port Name (PORT NUMBER + PORT NAME).
Chapter 6. The Java Client Activating the OSD After you have successfully logged in (see p. 25), to activate the Java Client OSD do the following: 1. Click the Java Client button at the left of the web page. Note: You must have Sun’s Java 2 JRE 1.4 or higher installed on your computer. Java is available for free download from the Sun Java website: http://java.sun.com 2. Accept the security certificates. 3. When the browser dialog asks what to do with the program file, click Open. Note: 1.
When you bring up the OSD, the Main Screen comes up in the center of your monitor. This is the same OSD Main Screen that appears when the Windows Client is invoked. For an explanation of this screen refer to the discussion in the Windows Client Main Page section, p. 31. The Java Client Control Panel Instead of a control panel like the one that the Windows Client uses, the Java Client has a hidden control panel, located at the bottom center of the screen.
Video Adjustment Clicking this button brings up the Video Adjustment dialog box: This is similar to the Windows Client Video Adjustment dialog box. See p. 40 for details. Keyboard Some keyboard combinations cannot be captured and sent to the KN9116. In order to implement their effects on the remote system, this function provides a one-click implementation of some common window control combinations.
Mouse At times the local mouse movement may lose sync with the remote mouse movement. The Mouse Synchronization function gets them back into sync. There are two methods available to bring the pointers into sync: 1. Click the Mouse Synchronization button; wait for the remote mouse pointer to move to the upper left corner of the screen; move your local mouse pointer directly on top of the remote pointer, and Click. 2. Move your local mouse pointer over the Java Client Control Panel, and Click.
Panel Click to enable Panel Array Mode. This is very similar to the Windows Client Panel Array Mode (see p. 43 for details), except for some differences in the toolbar. The Java Client Panel Array Mode Toolbar is shown in the figure below: Skip Back 4 Ports Pause Skip Back 1 Port Show More Ports Show Fewer Ports Skip Ahead 4 Ports Skip Ahead 1 Port Exit Toggle Ratio Note: When you click Pause, the Array stops scanning the ports. The button changes to an arrowhead and its caption changes to Resume.
Port Operation Java Client port operation is the same as for the Windows Client. See page 33 for port operation details. Hotkey Operation Hotkey operation is the same as for the Windows Client. See page 47 for configuration details. The Configuration Page The Java Client Configuration Page is the same as for the Windows Client. See page 47 for configuration details.
Chapter 7. The Log File The Main Screen The KN9116 logs all the events that take place on it. Following a reset, it writes them to a log file, which is a searchable database. To view the contents of the log file, click the Log icon at the left of the web page. A screen similar to the one below appears: To clear the log file, click on the Clear Log icon at the lower right of the file.
Notes: 56 2004-11-23
Chapter 8. The Log Server The Windows-based Log Server is an administrative utility that records all the events that take place on selected KN9116 units and writes them to a searchable database. This chapter describes how to install and configure the Log Server. Installation 1. From the computer that you want to use as the Log Server, open your browser and log into the KN9116 (see p. 25). 2. Click the Log Server button at the left of the web page to start the Log Server installation program. 3.
Starting Up To bring up the Log Server, either double click the program icon, or key in the full path to the program on the command line. The first time your run it, a screen similar to the one below appears: The screen is divided into three components: M A Menu Bar at the top M A panel that will contain a list of KN9116 units in the middle (see p. 63 for details).
The Menu Bar The Menu bar consists of four items: Configure, Events, Options, and Help. These are discussed in the sections that follow. Note: If the Menu Bar appears to be disabled, click in the KN9116 List window to enable it. Configure The Configure menu contains three items: Add; Edit; and Delete. They are used to add new KN9116 units to the KN9116 List; edit the information for units already on the list; or delete KN9116s from the list. M To add a KN9116 to the KN9116 List, click Add.
A description of the fields is given in the table, below: Field Explanation Address This can either be the IP address of the KN9116 or its DNS name (if the network administrator has assigned it a DNS name). Port The Port number assigned to the KN9116 (see p. 16). Description This field is provided so that you can put in a descriptive reference for the unit to help identify it.
A description of the items is given in the table, below: Item Expalanation New search This is one of three radio buttons that define the scope of the search. If it is selected, the search is performed on all the events in the database for the selected KN9116. Search last results This is a secondary search performed on the events that resulted from the last search.
Maintenance: This function allows the administrator to perform manual maintenance of the database. He can use it to erase specified records before the expiration time that was set with the Limit setting of the Edit function (see p. 60). Options Network Retry allows you to set the number of seconds that the Log Server should wait before attempting to connect if its previous attempt to connect failed.
The KN9116 Main Screen Overview The KN9116 Main Screen is divided into two main panels. The upper panel lists the KN9116 units that have been selected for the Log Server to track (see Configure, p. 59). The lower panel displays the tick information for the currently selected KN9116 (the highlighted one - if there are more than one). To select a KN9116 unit in the list, simply click on it.
The Upper Panel The upper panel contains five fields: Field Recording Expalanation Determines whether the Log Server records the ticks for this KN9116, or not. If the Recording checkbox is checked, the field displays Recording, and the ticks are recorded. If the Recording checkbox is not checked, the field displays Paused, and the ticks are not recorded. Note: Even though a KN9116 is not the currently selected one, if its Recording checkbox is checked, the Log Server will still record its ticks.
Appendix Troubleshooting General Operation Symptom Possible Cause Action Mouse and/or Keyboard not responding. Improper mouse Unplug the cable(s) from the console and/or keyboard reset. port(s), then plug it/them back in. Sudden loss of network connection. Local reset of the KN9116. Close your KN9116 connection. Wait approximately 30 seconds, and log in again. The Java Client For mouse synchronization problems, refer to the discussion on page 52.
The Windows Client Problem Resolution Windows Client won’t connect to the KN9116. DirectX 7.0 or higher must be installed on your computer. Remote mouse pointer is out of sync. 1. Use the AutoSync feature (see Video Adjustment, p. 40), to sync the local and remote monitors. 2. Use the Adjust Mouse feature (see Mouse Movement, p. 46) to bring them back in sync. 3. See additional procedures, below. Part of remote window is off my monitor. Use the AutoSync feature (see Video Adjustment, p.
2. Windows XP / Windows Server 2003: Set the mouse speed to the middle position; disable Enhance Pointer Precision (Control Panel → Printers and Other Hardware → Mouse → Pointer Options): 3. Windows ME: Set the mouse speed to the middle position; disable mouse acceleration (click Advanced to get the dialog box for this). 4. Windows NT / Windows 98 / Windows 95: Set the mouse speed to the slowest position.
Specifications Specification Function Computer Connections 16 Port Selection OSD / Hotkey Connectors Switches LEDs Console VGA 1 x HDB-15 F Console K/M 2 x 6 pin mini DIN F (KB - Purp; M - Grn) CPU Ports 16 x SPDB-15 F LAN 1 x RJ-45 Power On Port 1 x DB-9 male Power Socket 3 pin AC power jack Power 1 x Rocker switch Reset 1 x Semi-recessed pushbutton Port Up / Port Down 2 x pushbutton On Line 16 (Green) Selected 16 (Orange) Link 1 (Green) 10 / 100Mbps 1 Orange / Green Power
OSD Factory Default Settings The factory default settings are as follows: Setting Default OSD Hotkey [Scroll Lock] [Scroll Lock] Port ID Display Port Number + Name Port ID Display Duration 3 Seconds Scan/Skip Mode All Scan Duration 5 Seconds Screen Blanker 0 Minutes (disabled) Beeper On Accessible Ports F (Full) For all Users on all Ports 69 2004-11-23
Administrator Login Failure If you are unable to perform an Administrator login (because the Username and Password information has become corrupted, or you have forgotten it, for example), you can clear the login information with the following procedure: 1. Power off the KN9116 and remove its housing. 2. Short the jumper labeled J8. 3. Power on the switch. 4. When the Link and 10/100Mbps LEDs flash, power off the switch. 5. Remove the jumper cap from J8. 6. Close the housing and start the KN9116 back up.
Rack Mounting The KN9116 can be mounted in a 1U system rack. For convenience and flexibility, the mounting brackets can screw into either the front or the back of the unit so that it can attach to the front or the back of the rack. Alternately, the front and rear modules can be separated so that the front module can be mounted at the front of the rack while the rear module is mounted at the rear. To rack mount the unit do the following: 1.
Limited Warranty ALTUSEN warrants this product against defects in material or workmanship for a period of one (1) year from the date of purchase. If this product proves to be defective, contact ALTUSEN’s support department for repair or replacement of your unit. ALTUSEN will not issue a refund. Return requests can not be processed without the original proof of purchase. When returning the product, you must ship the product in its original packaging or packaging that gives an equal degree of protection.
Index A G Adjust video Windows Client . . . . . . . . . . . . . 39 Administration . . . . . . . . . . . . . . . . 11 Administration page . . . . . . . . . . . . 13 Administrator Login Failure. . . . . . 70 Administrator Utility Customization page . . . . . . . . . . 20 Auto Scanning . . . . . . . . . . . . . . . . 35 Invoking Auto Scan . . . . . . . . . . 35 Pausing Auto Scan . . . . . . . . . . . 36 Scan Duration. . . . . . . . . . . . . . . 48 Setting the Scan Interval . . . . . .
Maintenance. . . . . . . . . . . . . . . . Menu Bar . . . . . . . . . . . . . . . . . . Options. . . . . . . . . . . . . . . . . . . . Search. . . . . . . . . . . . . . . . . . . . . Starting Up. . . . . . . . . . . . . . . . . Logging in . . . . . . . . . . . . . . . . . . . Login Failure . . . . . . . . . . . . . . . . . . . . Invalid login. . . . . . . . . . . . . . . . 62 59 62 60 58 25 20 26 M Main page. . . . . . . . . . . . . . . . . . . . . . . 31 Main web page . . . . . . . . . . . . . . . .
