User manual

Appendix A.

Troubleshooting

General Operation

Problem Resolution

Erratic Operation If the KN9000 is connected to a KVM switch, make

sure to power on the switch before powering on the

KN9000.

The Administrator Utility

Problem Resolution

Unable to enter the

Administrator Utility the first

time that it is run.

Make sure that the KN9000’s DIP Switch segment 2

is set to the ON position (see the Note regarding the

DIP Switch on p. 28 for details).

Cannot save changes that

were made in the

Administrator Utility.

Make sure that the KN9000’s DIP Switch segment 2

is set to the ON position (see the Note regarding the

DIP Switch on p. 28 for details).

Forgot/Corrupt Password Turn off the power; short jumper labeled Password

Default on the KN9000’s mainboard; turn on the

power and wait for all the LEDs to blink; turn off the

power and open the Password Default jumper; start

the KN9000 up.

The Windows Client

Problem Resolution

Remote mouse pointer

is out of step.

1. Use the AutoSync feature (see Video Adjustment,

p. 38), to synch the local and remote monitors.

2. Use the Adjust Mouse feature (see Mouse

Movement, p. 36) to bring them back in step.

Part of remote window

is off my monitor.

Use the AutoSync feature (see Video Adjustment, p. 38), to

synch the local and remote monitors.

2004-05-04