User manual

KVM Over the NET™ User Manual
196
The WinClient ActiveX Viewer and the WinClient AP
Mac Systems
Problem Resolution
My switch units don’t
show up in the Server List
window when I start the
WinClient AP program.
Only units whose Access Port settings for Program (see
page 142) match the number specified for Port in the
Server area of this dialog box appear in the Server List
window. Make sure that your entry for Port matches the
entry you have specified for Program on the Device
Management Service page.
The WinClient ActiveX
Viewer and the WinClient
AP won't connect to the
switch.
DirectX 8.0 or higher must be installed on your computer.
After upgrading the
firmware, the WinClient
ActiveX Viewer or
WinClient AP do not run.
The old version of your .ocx file was not deleted. You must
delete the old file. There are two methods to delete the file.
1. For the ActiveX Viewer: Open IE
→ Tools → Manage
Add-ons. Delete or disable all occurrences of WinClient.
2. For the WinClient AP: Open Explorer and search for
WinClient.ocx. Delete all occurrences.
Part of remote window is
off my monitor.
1. Perform an Auto Sync (see Control Panel Functions,
page 53, for details).
2. If Keep Screen Size is not enabled (see Screen Options,
page 78), use the AutoSync feature (see Video Settings,
page 63), to sync the local and remote monitors.
3. If Keep Screen Size is enabled, you can scroll to the
areas that are off screen.
The remote screen is
rotated 90 degrees.
Enable Keep Screen Size (see Control Panel
Configuration, page 77).
I cannot run Net Meeting
when the WinClient is
running.
Enable Keep Screen Size (see Control Panel
Configuration, page 77).
Problem Resolution
When I log in to the switch
with my Safari browser, it
hangs when I use the
Snapshot feature.
Force close Safari, then reopen it. Don’t use the
Snapshot feature in the future.
To use the Snapshot feature with Safari, upgrade to Mac
OS 10.4.11 and Safari 3.0.4.
kn2124v-4132.book Page 196 Tuesday, March 10, 2009 11:29 AM