kn2116_2006-12.book Page i Monday, January 29, 2007 3:24 PM 8/16 Port KVM Over the NET™ KN2108 / KN2116 User Manual www.altusen.com.
kn2116_2006-12.book Page ii Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Regulatory Information This is an FCC Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
kn2116_2006-12.book Page iii Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual User Notice All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose.
kn2116_2006-12.book Page iv Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Safety Instructions General Read all of these instructions. Save them for future reference. Follow all warnings and instructions marked on the device. Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result. Do not use the device near water. Do not place the device near, or over, radiators or heat registers.
kn2116_2006-12.book Page v Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Position system cables and power cables carefully; Be sure that nothing rests on any cables. When connecting or disconnecting power to hot pluggable power supplies, observe the following guidelines: Install the power supply before connecting the power cable to the power supply. Unplug the power cable before removing the power supply.
kn2116_2006-12.book Page vi Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Rack Mounting Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack. Always load the rack from the bottom up, and load the heaviest item in the rack first.
kn2116_2006-12.book Page vii Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Package Contents The KN2108 / KN2116 package consists of: 1 KN2108 or KN2116 KVM Over the NET™ KVM Switch 1 Power Cord 1 Rack Mount Kit (brackets and Phillips head hex M3 x 8 screws) 1 Foot Pad Set (4 pcs.) 1 User Manual* 1 Quick Start Guide 1 Registration Card Check to make sure that all of the components are present and in good order. If anything is missing, or was damaged in shipping, contact your dealer.
kn2116_2006-12.book Page viii Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Contents Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii RoHS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . .
kn2116_2006-12.book Page ix Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual KVM Adapter Installation Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Two Stage Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Two Stage Installation Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Hot Plugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
kn2116_2006-12.book Page x Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Changing an Attribute:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Chapter 4.
kn2116_2006-12.book Page xi Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual User List Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 The Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Chapter 6. The Java Client Activating the Browser OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 The Java Client Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
kn2116_2006-12.book Page xii Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual The Tools Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Keyboard: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Config: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Operation . . . .
kn2116_2006-12.book Page xiii Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual About This Manual This User Manual is provided to help you get the most from your CC1000 system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below. Overview Chapter 1, Introduction, introduces you to the KN2108 / KN2116 System.
kn2116_2006-12.book Page xiv Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Conventions This manual uses the following conventions: Monospaced Indicates text that you should key in. [] Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt]. 1. Numbered lists represent procedures with sequential steps.
kn2116_2006-12.book Page xv Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual ALTUSEN Information Technical Support North America Technical Phone Support Registered ALTUSEN product owners are entitled to telephone technical support. Call the ALTUSEN Technical Support Center: 949-453-8885. International Technical Phone Support 1. Contact your local dealer. 2. Call the ALTUSEN Technical Support Center:(886-2) 8692-6959. Email Support Email your questions and concerns to: support@altusen.
kn2116_2006-12.book Page xvi Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Product Information For information about all of ALTUSEN's products and how they can help you connect without limits, visit ALTUSEN on the web or contact an ALTUSEN Authorized Reseller. In the United States of America, call: 866-ALTUSEN (258-8736) In Canada and South America, call: 949-453-8885 In all other locations, call: 886-2-8692-6789 Visit ALTUSEN on the web at http://www.altusen.
kn2116_2006-12.book Page 1 Monday, January 29, 2007 3:24 PM Chapter 1 Introduction Overview The KN2108 and KN2116 are IP-based KVM control units that allow both local and remote operators to monitor and access multiple computers from a single console. For example, a single KN2116 can control up to 16 computers. By cascading up to 128 compatible KVM switches, up to 1024 computers can be controlled on a complete three stage installation.
kn2116_2006-12.book Page 2 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Remote operators can log in from anywhere on the net via their browser. Once they successfully log in, operators can take control using either the Windows Client or Java Client utility. Inclusion of a Java-based client allows the switches work with Java 2 enabled operating systems.
kn2116_2006-12.book Page 3 Monday, January 29, 2007 3:24 PM Chapter 1.
kn2116_2006-12.book Page 4 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual System Requirements Remote Computers For best results, computers that remotely access the switch should have at least a P III 1 GHz processor, with their screen resolution set to 1024 x 768. Users who want to access the switch with the Windows Client must have DirectX 7.0 or higher installed. If you don't already have it, DirectX is available for free download from Microsoft's web site: http:// www.microsoft.
kn2116_2006-12.book Page 5 Monday, January 29, 2007 3:24 PM Chapter 1. Introduction KVM Adapter Cables (CPU Modules) Cat 5 (or higher) cable is required to connect the KN2108 / KN2116 to one of the KVM Adapter Cables (see Single Stage Installation Diagram, page 20).
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kn2116_2006-12.book Page 7 Monday, January 29, 2007 3:24 PM Chapter 1. Introduction No. Component Description 1 Power LED Lights when the KN2116 is powered up and ready to operate. 2 Port LEDs The Port LEDs provide status information about their corresponding CPU Ports. There is one pair of LEDs for each Port.
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kn2116_2006-12.book Page 9 Monday, January 29, 2007 3:24 PM Chapter 1. Introduction No. Component Description 1 Power Socket The power cable plugs in here. 2 Power Switch This standard rocker switch powers the unit on and off. 3 PON Port This connector is provided for a Power over the Net™ (PON) unit to plug into. A PON device allows computers attached to the KN2116 to be booted remotely over the net. Contact your dealer for more details.
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kn2116_2006-12.book Page 11 Monday, January 29, 2007 3:24 PM Chapter 2 Hardware Setup Overview For convenience and flexibility that allows mixing the PS/2 and USB interfaces, as well as multiple platforms, the KN2108 / KN2116's design utilizes KVM Adapter Cables, that serve as intermediaries between the switch and the connected devices (refer to the installation diagram on p. 16). A separate KVM Adapter Cable is required for each computer or device connection.
kn2116_2006-12.book Page 12 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Stacking and Rack Mounting The KN2108 / KN2116 can be stacked on the desktop or rack mounted in a variety of ways. The following sections take you through the procedures for each method. Stacking The KN2108 / KN2116 can be placed on any appropriate level surface that can safely support its weight plus the weight of its attached cables.
kn2116_2006-12.book Page 13 Monday, January 29, 2007 3:24 PM Chapter 2. Hardware Setup Rack Mounting - Split The KN2108 / KN2116 can be installed in most standard 19" (1U) racks. There are three configurations: split; front; and rear. Of the three, we recommend the split method. 1. Remove the four screws at the front and rear of the unit: Phillips head hex M3 x 6 2.
kn2116_2006-12.book Page 14 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual 3. Position the device in the rack and align the holes in the mounting brackets with the holes in the rack. 4. Screw the mounting brackets to the rack. Note: Cage nuts are provided for racks that are not prethreaded.
kn2116_2006-12.book Page 15 Monday, January 29, 2007 3:24 PM Chapter 2. Hardware Setup Rack Mounting - Front 1. Remove the two screws at the front of the unit: Phillips head hex M3 x 6 2.
kn2116_2006-12.book Page 16 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual 3. Position the device in the rack and align the holes in the mounting brackets with the holes in the rack. 4. Screw the mounting brackets to the front of the rack. Note: Cage nuts are provided for racks that are not prethreaded.
kn2116_2006-12.book Page 17 Monday, January 29, 2007 3:24 PM Chapter 2. Hardware Setup Rack Mounting - Rear 1. Remove the two screws at the rear of the unit: Phillips head hex M3 x 6 2.
kn2116_2006-12.book Page 18 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual 3. Position the device in the rack and align the holes in the mounting brackets with the holes in the rack. 4. Screw the mounting brackets to the rear of the rack. Note: Cage nuts are provided for racks that are not prethreaded.
kn2116_2006-12.book Page 19 Monday, January 29, 2007 3:24 PM Chapter 2. Hardware Setup Single Station Installation In a Single Stage installation, there are no additional KVM switches cascaded down from the KN2108 / KN2116. To set up a single stage installation, refer to the installation diagrams starting on page 20 (the numbers in the diagram correspond with the numbers of the instruction steps), and do the following: 1.
kn2116_2006-12.book Page 20 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Single Stage Installation Diagram 5 6 2 4 1 20 N ATE by 2 LE U 20 D O 91 M KA U .
kn2116_2006-12.book Page 21 Monday, January 29, 2007 3:24 PM Chapter 2. Hardware Setup KVM Adapter Installation Diagrams KA9120 by ATEN LINK PS/2 CPU MODULE MODEL NO. KA9120 KA9131 by ATEN LINK PS/2 CPU MODULE MODEL NO. KA9120 KA9170 by ATEN LINK PS/2 CPU MODULE MODEL NO. KA9120 KA9140 SERIAL TERMINAL KA9130 by ATEN LINK PS/2 CPU MODULE MODEL NO.
kn2116_2006-12.book Page 22 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Two Stage Installation To control even more computers, up to 8 (KN2108) or 16 (KN2116) additional KVM switches can be cascaded from the KVM ports of the KN2108 or KN2116. As many as 64 (KN2108) or 128 (KN2116) computers can be controlled in a complete two stage installation. In a cascaded installation, the KN2108 / KN2116 is considered the First Stage unit, the cascaded switches are considered Second Stage units.
kn2116_2006-12.book Page 23 Monday, January 29, 2007 3:24 PM Chapter 2. Hardware Setup 8. Turn on the power to all the computers. Note: The Power On sequence requires that all Second Stage units be powered on first. After all the Second Stage units have been powered on, the First Stage unit must be powered on next. After the Second and First stage units have been powered on, the computers can be powered on.
kn2116_2006-12.book Page 24 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Hot Plugging The KN2108 / KN2116 supports hot plugging - components can be removed and added back into the installation by unplugging and replugging their cables from the ports without the need to shut the unit down. If you change computer positions, however, in order for the OSD menus to correspond to the KVM port changes, you must manually reedit the Port Names to have the OSD reflect the new Port information.
kn2116_2006-12.book Page 25 Monday, January 29, 2007 3:24 PM Chapter 2. Hardware Setup Port ID Numbering Each computer on the installation is assigned a unique Port ID. The Port ID is a one or two segment number that is determined by the Stage Level and KVM Port number of the KVM switch that the computer is connected to. The first segment represents the KVM Port number of the First Stage unit; the second segment represents the KVM Port number of the Second Stage unit.
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kn2116_2006-12.book Page 27 Monday, January 29, 2007 3:24 PM Chapter 3 Administration Overview The OSD's Administration page lets the Administrator (and users with administration permission - see User Management, page 36) configure and control overall KN2108 / KN2116 operations. The tab that activates the page is disabled (grayed out) for users who do not have administration permission.
kn2116_2006-12.book Page 28 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual After you successfully log in, the Local Console OSD comes up: The OSD consists of four pages, each with a specific set of functions: Main; Configuration; Administration; and Log. Each of these pages is discussed in the sections that follow There are four buttons at the right of the title bar. The purpose of each is described (going from left to right), in the table below.
kn2116_2006-12.book Page 29 Monday, January 29, 2007 3:24 PM Chapter 3. Administration The Main Page The Main page lists all of the KN2108 / KN2116’s ports and governs port access. Selecting a port and double clicking it switches you to the device on that port. A port icon in the shape of a monitor displays in front of the port number. Ports that have devices connected to them that are up and running have the port icon lit in green.
kn2116_2006-12.book Page 30 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual The List Function The List Function lets you broaden or narrow the scope of which ports the OSD displays (lists) in the Main Screen.
kn2116_2006-12.book Page 31 Monday, January 29, 2007 3:24 PM Chapter 3. Administration The drop down list on the left offers four fixed choices as shown in the table, below: Choice Meaning All Lists all of the ports on the installation. Powered On Lists only the ports that have their attached devices powered on. Quick View Lists only the ports that have been selected as Quick View ports Quick View + Powered On Lists only the ports that have been selected as Quick View Ports (see p.
kn2116_2006-12.book Page 32 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Port Names To help remember which computer is attached to a particular port, every port can be given a name. This field allows the Administrator to create, modify, or delete port names. To configure a port name: 1. Click once on the port you want to edit, then either press [F2], or click again on the highlight bar. Note: This is not a double click. It involves two separate clicks.
kn2116_2006-12.book Page 33 Monday, January 29, 2007 3:24 PM Chapter 3. Administration 2. Key in the new Port Name, or modify/delete the old one. 3. When you have finished editing the port name, click anywhere outside of the input box to complete the operation. Port Operation Since port operation is the same as for the Windows and Java Clients, the procedures are discussed in Chapters 5 and 6.
kn2116_2006-12.book Page 34 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual The Configuration Page The Configuration page sets the operating parameters for each port. Since these operations are the same as the ones for the Windows and Java Clients, their use is discussed in Chapters 5 and 6 (see pp. 59 and 81). The Log Page Clicking the Log tab brings up the contents of the log file. The log file is discussed in Chapter 7.
kn2116_2006-12.book Page 35 Monday, January 29, 2007 3:24 PM Chapter 3. Administration The Administration Page Each of the administrative functions is represented by an icon at the left of the page. Clicking the icon brings up its associated dialog box. When the Administration page first comes up the General dialog box appears: General The General Page presents four items of information.
kn2116_2006-12.book Page 36 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual User Management The User Management dialogs are used to create and manage user profiles. Up to 64 user profiles can be established. To delete a user profile, select it in the list box, and Click Remove. To modify a user profile, select it and Click Edit. To add a user, Click New.
kn2116_2006-12.book Page 37 Monday, January 29, 2007 3:24 PM Chapter 3. Administration Fill in the required information for a new User profile, or modify the existing information to edit a previous profile. A description of the field headings is given in the table below: Heading Description Username A minimum of 6 and a maximum of 15 characters is allowed. Password A minimum of 8 and a maximum of 15 characters is allowed.
kn2116_2006-12.book Page 38 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual (Continued from previous page.) Heading Port Access Description This function allows the Administrator or a User with Administration permission to define the selected User's access to the computers on a Port-by-Port basis.
kn2116_2006-12.book Page 39 Monday, January 29, 2007 3:24 PM Chapter 3. Administration Service Configuration The Service Configuration dialog is composed of two main panels: Access Port and Log Server: Access Port As a security measure, if a firewall is being used, the Administrator can specify the port numbers that the firewall will allow, and set the firewall accordingly. Users must specify the port number when they log in to the KN2108 / KN2116.
kn2116_2006-12.book Page 40 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Log Server Important transactions that occur on the KN2108 / KN2116, such as logins and internal status messages, are kept in an automatically generated log file. You specify the MAC address and a port number for the computer that the Log Server resides on in this panel. The valid port range is 1024-60000. The default port number is 9001. Installation and operation of the Log Server is discussed in Chapter 8.
kn2116_2006-12.book Page 41 Monday, January 29, 2007 3:24 PM Chapter 3. Administration Network The Network dialog is used to specify the KN2108 / KN2116's network environment. The box is divided into two panels: IP Address; and DNS Server. IP Address The KN2108 / KN2116 can either have its IP address assigned dynamically (DHCP), or it can be given a fixed IP address. For dynamic IP address assignment, select the Obtain an IP address automatically, radio button.
kn2116_2006-12.book Page 42 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual ANMS The Authentication Network Management Service dialog box allows you to set up login authorization management from external sources. It is divided into two main panels, as described below: RADIUS Settings If you want to allow authorization for the KN2108 / KN2116 through a RADIUS server, do the following: 1. Check Enable Radius. 2.
kn2116_2006-12.book Page 43 Monday, January 29, 2007 3:24 PM Chapter 3. Administration RADIUS Server Access Rights Table: Character Meaning C Grants the user administrator privileges, allowing the user to configure the system. W Allows the user to access the system via the Windows Client program. J Allows the user to access the system via the Java Client program. P Allows the user to access an attached Power Over the Net™ device.
kn2116_2006-12.book Page 44 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual (Continued from previous page.) Character USM Meaning Selects which computers the User can access under Auto Scan Mode (see Scan Select, page 80). USM0: All USM1: Powered On USM2: Quick View USM3: Quick View + Powered On UST Determines the length of time in seconds the KVM focus dwells on each port in Auto Scan Mode (see Scan Duration, page 80). Syntax: USTn (where n represents a number from 0-255) Note: 1.
kn2116_2006-12.book Page 45 Monday, January 29, 2007 3:24 PM Chapter 3. Administration Security The Security page controls access to the KN2108 / KN2116. IP and MAC Filtering If any filters have been configured, they appear in the IP Filter and/or MAC Filter list boxes. IP and MAC Filters control access to the KN2108 / KN2116 based on the IP and/or MAC addresses of the computers attempting to connect. A maximum of 100 IP filters and 100 MAC filters are allowed.
kn2116_2006-12.book Page 46 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Note: Each IP filter can consist of a single address, or a range of addresses. To filter a single IP address, key in the same address in both the From and To fields. To filter a continuous range of IP addresses, key in the start of the range in the From field; key in the end of the range in the To field. After you specify the filter addresses, click OK.
kn2116_2006-12.book Page 47 Monday, January 29, 2007 3:24 PM Chapter 3. Administration Customization The Customization dialog box is arranged in four major sections, as described below: Login Failures Allowed: sets the number of consecutive failed login attempts that are permitted from a remote computer. Timeout: sets the amount of time a remote computer must wait before attempting to login again after it has exceeded the number of allowed failures.
kn2116_2006-12.book Page 48 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual I/O Modules Upgrade: Upgrade allows you to upgrade the I/O firmware of selected ports. When you click Upgrade..., a dialog box similar to the one below appears: 1. Select the ports you want to upgrade. Note: The port’s status is displayed in the field to its right. 2. Click Upgrade to perform the upgrade. Note: To leave the dialog box without performing an upgrade, click Close.
kn2116_2006-12.book Page 49 Monday, January 29, 2007 3:24 PM Chapter 3. Administration Attributes: Attributes allows you to set attribute parameters for each of the ports. When you click Attributes..., a dialog box similar to the one below appears: The port numbers are listed in the column on the left. The port's attributes are shown to its right. The purpose of each attribute is described below: Attribute Cable (Comp.
kn2116_2006-12.book Page 50 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual The Timeout field sets a time threshold for users on ports whose Share Mode has been set to Occupy (see Occupy:, page 50). If there is no activity from the user occupying the port for the amount of time set here, the user is timed out and the port is released. The first user to send keyboard or mouse input after the port has been released gets to occupy the port. Input a value from 0 to 255 seconds.
kn2116_2006-12.book Page 51 Monday, January 29, 2007 3:24 PM Chapter 3. Administration 1. Select the desired attributes for the port, then click OK. You return to the previous screen (Setting I/O Module Attributes). To exit without saving your changes, click Cancel. 2. When you return to the previous screen, click Apply to keep your changes. To exit without saving your changes, click Cancel.
kn2116_2006-12.book Page 52 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Date/Time The Date/Time dialog box lets the Administrator set up the KN2108 / KN2116's time parameters: To establish the time zone that the switch is located in, drop down the Time Zone list and choose the city that most closely corresponds to where it is at. To set the year and day, use the Calendar graphic. Clicking << or >> moves you backward or forward a year.
kn2116_2006-12.book Page 53 Monday, January 29, 2007 3:24 PM Chapter 3. Administration Upgrading the Firmware As new versions of the KN2108 / KN2116 firmware become available, they can be downloaded from our website. Check the web site regularly to find the latest information and packages. Note: Although upgrading the firmware isn’t on the OSD Administration page, it is an administration function, so we will discuss it in this chapter. To upgrade the firmware, do the following: 1.
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kn2116_2006-12.book Page 55 Monday, January 29, 2007 3:24 PM Chapter 4 Browser Operation Overview KN2108 / KN2116 computer control and switching operations are governed by an On Screen Display (OSD) interface. The OSD can be accessed remotely with a Windows-based client, or a Java-based client. To connect to the switch and bring up its OSD you must log in from an internet browser. Logging In To log in from an internet browser: 1.
kn2116_2006-12.book Page 56 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual 3. Provide a valid Username and Password (set up by the administrator), then Click Login to continue. Note: 1. If you supply an invalid login, the authentication routine will return a message stating, Invalid Username or Password. Please try again. If you exceed the number of login failures set by the administrator, a message stating that The page cannot be displayed, appears.
kn2116_2006-12.book Page 57 Monday, January 29, 2007 3:24 PM Chapter 4. Browser Operation Web Page Layout The General Dialog Box An explanation of the dialog box fields is given in the table below: Field Purpose Device Name: To make it easier to manage installations that have more than one KN2108 / KN2116, each one can be given a name. The name that was assigned by the administrator to this unit displays here. MAC Address: The KN2108 / KN2116's MAC Address displays here.
kn2116_2006-12.book Page 58 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Web Page Buttons The purpose of the buttons at the left of the web page are explained in the table below: Icon Function Click this button to download the Windows Client software to remotely control the connected server (or servers via a KVM switch). Note: This Windows Client isn't permanent. It is removed when you exit the program. You must download a new Windows Client each time you log in from your browser.
kn2116_2006-12.book Page 59 Monday, January 29, 2007 3:24 PM Chapter 5 The Windows Client Activating the Browser OSD After you have successfully logged in (see Logging In, page 55), to activate the browser based Windows Client OSD do the following: 1. Click the Windows Client button (the one without the arrow) at the left of the web page. Note: 1. You must have DirectX 7.0 or higher installed on your computer. If not, the Windows Client will not load.
kn2116_2006-12.book Page 60 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual 4. When a connection to the KN2108 / KN2116 has been established a screen similar to the one below appears: If Full Screen Mode is enabled (there is a checkmark in the box), the remote display fills the entire screen of your local monitor. If Full Screen Mode is not enabled (there is no checkmark in the box), the remote display appears as a window on your desktop.
kn2116_2006-12.book Page 61 Monday, January 29, 2007 3:24 PM Chapter 5. The Windows Client The Main Page The OSD comes up with the Main page visible: The Main Page lists all of the KN2108 / KN2116's ports. You access the computers connected to its ports by selecting them on this page. Details regarding the meaning and operation of the main page elements are provided in the Administration chapter (see The Main Page, page 29).
kn2116_2006-12.book Page 62 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Port Operation Select a port on the OSD Main Screen either by moving the highlight bar to it with the Up and Down Arrow keys and pressing Enter, or by Double Clicking it. Once you select a port, its screen displays on your monitor, and your keyboard and mouse input affects the remote system. The OSD Toolbar The OSD provides a toolbar to help you control the KN2108 / KN2116 from within the captured port.
kn2116_2006-12.book Page 63 Monday, January 29, 2007 3:24 PM Chapter 5. The Windows Client The Toolbar Icons The meanings of the toolbar icons are explained in the table below. Icon Purpose Drag this icon to move the toolbar to a different location. Click to skip to the first accessible port on the entire installation without having to invoke the OSD. Click to skip to the first accessible port previous to the current one without having to invoke the OSD. Click to begin Auto Scan Mode.
kn2116_2006-12.book Page 64 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Hotkey Operation Overview Hotkeys allow you to provide KVM focus to a port directly from the keyboard. The KN2108 / KN2116 provides the following hotkey features: Auto Scanning Skip Mode Switching Note: 1. The hotkeys are: A and P for Auto Scanning; and the Arrow Keys for Skip Mode Switching. 2. In order for hotkey operations to take place, the OSD toolbar must be visible (see Port Operation, page 62). 3.
kn2116_2006-12.book Page 65 Monday, January 29, 2007 3:24 PM Chapter 5. The Windows Client Pausing Auto Scan: While you are in Auto Scan Mode, you can pause the scanning in order to keep the focus on a particular computer by pressing P. During the time that Auto Scanning is paused, the S in front of the Port ID blinks On and Off.
kn2116_2006-12.book Page 66 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Panel Array Mode Clicking the OSD Toolbar's Panel icon invokes Panel Array Mode. Under this mode, the OSD divides your screen into a 2 x 4 grid of 8 panels (KN2108), or a 4 x 4 grid of 16 panels (KN2116): Each panel represents one of the KN2108 / KN2116's ports. Starting with Port 1 at the upper left; going from left to right; top to bottom; Port 8 (KN2108), or Port 16 (KN2116), is at the lower right.
kn2116_2006-12.book Page 67 Monday, January 29, 2007 3:24 PM Chapter 5. The Windows Client You can access a computer connected to a port by moving the mouse pointer over its panel and clicking. You switch to the computer exactly as if you had selected it from the OSD Main screen.
kn2116_2006-12.book Page 68 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Multiuser Operation The KN2108 / KN2116 supports multiuser operation. Up to 32 users can log in at the same time. When multiple users simultaneously access the KN2108 / KN2116 switch from remote consoles, the rules of precedence that apply are shown in the following table: Operation Rule General Once a user invokes the OSD, no other user can invoke it until the original user closes it.
kn2116_2006-12.book Page 69 Monday, January 29, 2007 3:24 PM Chapter 5. The Windows Client Windows Client Control Panel The Windows Client Control Panel consists of an icon bar at the top, with two text bars below it (refer back to the figure on page 61). Initially, the text bars display the video resolution and IP address of the device at the remote location. As the mouse pointer moves over the icons in the icon bar, however, the text bar information changes to describe the icon's function.
kn2116_2006-12.book Page 70 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Hotkey Setup Various configuration actions related to the keyboard, video, and mouse can be performed via hotkey combinations. The Hotkey setup utility is accessed by clicking the Keyboard icon on the Control Panel. The actions performed by the Hotkeys are listed in the left column; the currently defined keys that invoke the actions are shown in the column to the right.
kn2116_2006-12.book Page 71 Monday, January 29, 2007 3:24 PM Chapter 5. The Windows Client Hotkey Actions: An explanation of the actions is given in the table, below: Action Explanation Exit remote location Breaks the connection to the KN2116 and returns you to local operation. Adjust Video Brings up the video adjustment utility (see page 73). Toggle OSD Toggles the OSD display Off and On.
kn2116_2006-12.book Page 72 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Hotkey Configuration: If you find the default Hotkey combinations inconvenient, you can configure them to whatever suits your taste, as follows: 1. Highlight the Action, then click Start. 2. Key in the Function keys (one at a time). The key names appear in the Key field as you press them. 3. When you have finished keying in your sequence, click Stop. 4. Click Set. Note: 1.
kn2116_2006-12.book Page 73 Monday, January 29, 2007 3:24 PM Chapter 5. The Windows Client Video Settings General: You can adjust the placement and the picture quality of the remote screen (as displayed on your local monitor) with the Video Options function. To do so, either click on the Hammer icon on the Control Panel, or use the Adjust Video hotkeys (see page 71).
kn2116_2006-12.book Page 74 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual The meanings of the adjustment options are given in the table below: Option Usage Screen Position Adjust the horizontal and vertical position of the remote computer window by clicking the Arrow buttons. Auto-Sync Click Auto-Sync to have the utility detect the vertical and horizontal offset values of the remote screen and automatically synchronize it with the local screen.
kn2116_2006-12.book Page 75 Monday, January 29, 2007 3:24 PM Chapter 5. The Windows Client Gamma Adjustment If it is necessary to correct the gamma level for the remote video display, use the Gamma function of the Video Adjustment dialog box. Under Basic configuration, there are 7 preset levels to choose from. Drop down the list box and choose the most suitable one.
kn2116_2006-12.book Page 76 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual The Message Board The KN2108 / KN2116 supports multiple user logins, which can possibly give rise to access conflicts. To alleviate this problem, a message board feature has been provided, allowing users to communicate with each other. The message board functions much like an internet chat program does.
kn2116_2006-12.book Page 77 Monday, January 29, 2007 3:24 PM Chapter 5. The Windows Client The Button Bar The buttons on the Button Bar are toggles. Their actions are described in the table below: Button Action Enable/Disable Chat. When disabled, messages posted to the board are not displayed. The button is shadowed when Chat is disabled. The icon displays next to the user's name in the User List panel when he has disabled Chat. Occupy/Release Keyboard/Video/Mouse.
kn2116_2006-12.book Page 78 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual User List Panel The names of all the logged in users are listed in this panel. Your name appears in olive; other users' names appear in green. By default, messages are posted to all users. To post a message to one individual user, select the user's name before sending your message. If a user's name is selected, and you want to post a message to all users, select All Users before sending your message.
kn2116_2006-12.book Page 79 Monday, January 29, 2007 3:24 PM Chapter 5. The Windows Client The Configuration Page The OSD Configuration page allows users to set up their own, individual, working environments. The KN2108 / KN2116 stores a separate configuration record for each user profile, and sets up the working configuration according to the Username that was keyed into the Login dialog box.
kn2116_2006-12.book Page 80 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual The Configuration page settings are explained in the following table: Setting Function OSD Hotkey Selects which Hotkey controls the OSD function: [Scroll Lock] [Scroll Lock], or [Ctrl] [Ctrl]. Since the Ctrl key combination may conflict with programs running on the computers, the default is the Scroll Lock combination.
kn2116_2006-12.book Page 81 Monday, January 29, 2007 3:24 PM Chapter 6 The Java Client Activating the Browser OSD After you have successfully logged in (see p. 55), to activate the browser Java Client OSD do the following: 1. Click the Java Client button (the one without the arrow) at the left of the web page. Note: 1. You must have Sun's Java 2 JRE 1.4.2 or higher installed on your computer. Java is available for free download from the Sun Java website: http://java.sun.com. 2.
kn2116_2006-12.book Page 82 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual When you bring up the OSD, the Main Screen comes up in the center of your monitor. This is the same OSD Main Screen that appears when the Windows Client is invoked. For an explanation of this screen see The Main Page, page 61. The Java Client Control Panel Instead of a control panel like the one that the Windows Client uses, the Java Client has a hidden control panel, located at the bottom center of the screen.
kn2116_2006-12.book Page 83 Monday, January 29, 2007 3:24 PM Chapter 6. The Java Client Video Settings Clicking this button brings up the Video Settings dialog box: This is similar to the Windows Client Video Settings dialog box. See Video Settings, page 73. Keypad Some keyboard combinations cannot be captured and sent to the KN2108 / KN2116. In order to implement their effects on the remote system, this function provides a one click implementation of some common window control combinations.
kn2116_2006-12.book Page 84 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Mouse Synchronization At times the local mouse movement may lose sync with the remote mouse movement. The Mouse Synchronization function gets them back into sync. There are two methods available to bring the pointers into sync: 1.
kn2116_2006-12.book Page 85 Monday, January 29, 2007 3:24 PM Chapter 6. The Java Client The Button Bar The buttons on the Button Bar are toggles. Their actions are described in the table below: Button Action Enable/Disable Chat. When disabled, messages posted to the board are not displayed. The button is shadowed when Chat is disabled. The icon displays next to the user's name in the User List panel when he has disabled Chat. Occupy/Release Keyboard/Video/Mouse.
kn2116_2006-12.book Page 86 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Messages that users post to the board - as well as system messages display in the Message Display panel. If you disable Chat, however, messages that get posted to the board won't appear. Key in the messages that you want to post to the board in the Compose panel. Click Send, to post the message to the board. The names of all the logged in users appear in the User List panel.
kn2116_2006-12.book Page 87 Monday, January 29, 2007 3:24 PM Chapter 6. The Java Client Port Operation Java Client port operation is the same as for the Windows Client. See page 62 for port operation details. Panel Array Mode Except for some differences in the toolbar, this is very similar to the Windows Client Panel Array Mode (see page 66 for details).
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kn2116_2006-12.book Page 89 Monday, January 29, 2007 3:24 PM Chapter 7 The Log File The Main Screen The KN2108 / KN2116 logs all the events that take place on it. To view the contents of the log file, click the Log icon at the left of the web page. A screen similar to the one below appears: The log file tracks a maximum of 512 events. When the limit is reached, the oldest events get discarded as new events come in. To clear the log file, click the Clear Log icon at the bottom right of the file.
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kn2116_2006-12.book Page 91 Monday, January 29, 2007 3:24 PM Chapter 8 The Log Server The Windows-based Log Server is an administrative utility that records all the events that take place on selected KN2108 / KN2116 units and writes them to a searchable database. This chapter describes how to install and configure the Log Server. Installation 1. From the computer that you want to use as the Log Server, open your browser and log into the KN2108 / KN2116 (see page 55). 2.
kn2116_2006-12.book Page 92 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Starting Up To bring up the Log Server, either double click the program icon, or key in the full path to the program on the command line. The first time your run it, a screen similar to the one below appears: Note: The MAC address of the Log Server computer must be specified on the Network page of the Administrator Utility (see Log Server, page 40).
kn2116_2006-12.book Page 93 Monday, January 29, 2007 3:24 PM Chapter 8. The Log Server The Menu Bar The Menu bar consists of four items: Configure Events Options Help These are discussed in the sections that follow. Note: If the Menu Bar appears to be disabled, click in the KN2108 / KN2116 List window to enable it. Configure The Configure menu contains three items: Add; Edit; and Delete.
kn2116_2006-12.book Page 94 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual A description of the fields is given in the table, below: Field Explanation Address This can either be the IP address of the KN2108 / KN2116 or its DNS name (if the network administrator has assigned it a DNS name). Port The Access Port number assigned to the KN2108 / KN2116 (see Access Port, page 39).
kn2116_2006-12.book Page 95 Monday, January 29, 2007 3:24 PM Chapter 8. The Log Server A description of the items is given in the table, below: Item Description New search This is one of three radio buttons that define the scope of the search. If it is selected, the search is performed on all the events in the database for the selected KN2108 / KN2116. Search last results This is a secondary search performed on the events that resulted from the previous search.
kn2116_2006-12.book Page 96 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Options Network Retry allows you to set the number of seconds that the Log Server should wait before attempting to connect if its previous attempt to connect failed. When you click this item, a dialog box, similar to the one below, appears: Key in the number of seconds, then click OK to finish.
kn2116_2006-12.book Page 97 Monday, January 29, 2007 3:24 PM Chapter 8. The Log Server The Log Server Main Screen Overview The Log Server Main Screen is divided into two main panels. The upper (List) panel lists all of the KN2108 / KN2116 units that have been selected for the Log Server to track (see Configure, page 93). The lower (Tick) panel displays the tick information for the currently selected KN2108 / KN2116 (if there are more than one, it is the highlighted one).
kn2116_2006-12.book Page 98 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual The List Panel The List panel contains six fields: Field Recording Explanation Determines whether the Log Server records the ticks for this KN2108 / KN2116, or not. If the Recording checkbox is checked, the field displays Recording, and the ticks are recorded. If the Recording checkbox is not checked, the field displays Paused, and the ticks are not recorded.
kn2116_2006-12.book Page 99 Monday, January 29, 2007 3:24 PM Chapter 9 AP Operation Overview In some cases, the Administrator may not want the KN2108 / KN2116 to be available via browser access. AP versions of the Windows and the Java Clients are provided to enable direct access of the KN2108 / KN2116 without having to go through a browser.
kn2116_2006-12.book Page 100 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Starting Up To connect to the KN2108 / KN2116, go to the location on your hard disk that you saved the Windows Client program to, and double click its icon (WinClient.exe) to bring up the Windows Client Connection Screen: Note: You must have DirectX 7.0 or higher installed on your computer. If not, the Client program will not load.
kn2116_2006-12.book Page 101 Monday, January 29, 2007 3:24 PM Chapter 9. AP Operation (Continued from previous page.) Item Server Description This area is used when you want to connect to a KN2108 / KN2116 at a remote location. You can drop down the IP list box and select an address from the list. If the address you want isn't listed, you can key in the IP address of your target, then key in the Port number in the Port field. (If you don't know the Port number contact the Administrator.
kn2116_2006-12.book Page 102 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual The File Menu The File Menu allows the operator to Create, Save, and Open user created Work files. A Work File consists of all the information specified in a Client session. This includes the Server List and Server IP list items, as well as the Hotkey settings. Whenever a user runs the Client program, it opens with the values contained in the current work file.
kn2116_2006-12.book Page 103 Monday, January 29, 2007 3:24 PM Chapter 9. AP Operation Config: When you select Config, a screen similar to the one below appears: If Full Screen Mode is enabled (there is a checkmark in the box), the remote display fills the entire screen of your local monitor. If Full Screen Mode is not enabled (there is no checkmark in the box), the remote display appears as a window on your desktop.
kn2116_2006-12.book Page 104 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Connecting To connect to a KN2108 / KN2116 unit: 1. If it is in the Server List, double click it; if you are using the Server IP input box, specify the IP address and Port number, then click Connect. A Login dialog box appears: 2. Key in a valid Username and Password, then click OK. The program attempts to contact your selected KN2108 / KN2116 unit.
kn2116_2006-12.book Page 105 Monday, January 29, 2007 3:24 PM Chapter 9. AP Operation Operation Once the connection to the KN2108 / KN2116 has been accomplished, the remote system's video output is captured and displayed on your monitor. At the same time, your local keystroke and mouse input is captured and sent to the remote system. The look and feel of the AP Windows client operation is the same as for the browser version of the Windows client. See chapter, beginning on page 59 for details.
kn2116_2006-12.book Page 106 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual The Java Client Installation To install the Java Client on your computer, do the following: 1. Log into the KN2108 / KN2116 with your browser, and click the second Java Client button (the one with the arrow). A screen similar to the one below appears: 2. Click Save. 3. In the dialog box that comes up specify a location on your hard disk to save it to.
kn2116_2006-12.book Page 107 Monday, January 29, 2007 3:24 PM Chapter 9. AP Operation 3. Key in the IP address for the unit you want to connect to - including a forward slash followed by the login string (set by the administrator). Note: For security purposes, the login string must be specified correctly as part of the IP address. The system administrator may change the string from time to time to thwart unauthorized access attempts. Be sure you have the correct string when you attempt to connect.
kn2116_2006-12.book Page 108 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual 4. Provide a valid Username and Password and Click OK. Once the authentication procedure completes successfully, the KN2108 / KN2116 main page displays on your monitor. Operation The look and feel of the AP Java client operation is the same as for the browser version of the Java client. See Chapter 6, beginning on page 81, for details.
kn2116_2006-12.book Page 109 Monday, January 29, 2007 3:24 PM Appendix Troubleshooting General Operation Symptom Possible Cause Action Erratic Operation System needs to be reset Press and hold the Reset switch (see page 7) for longer than three seconds. Mouse and/or Keyboard not responding. Improper mouse and/or keyboard reset. Unplug the cable(s) from the console port(s), then plug it/them back in. Sudden loss of network connection. Local reset of the KN2108 / KN2116.
kn2116_2006-12.book Page 110 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Administration Symptom Explanation Action After upgrading the firmware, after logging in, the KN2108 / KN2116 appears to still be using the old firmware version. The browser is displaying cached web pages instead of fetching the new web pages. After making changes and checking Reset on exit and then logging out, the KN2108 / KN2116 doesn’t reset after I exit.
kn2116_2006-12.book Page 111 Monday, January 29, 2007 3:24 PM Appendix The Java Client For mouse synchronization problems, see Mouse Synchronization, page 84, and Additional Mouse Synchronization Procedures, page 116. For connection and operation problems, see the table below: Problem Resolution Java Client won't connect to 1. Java 2 JRE 1.4.2 or higher must be installed on your the KN2108 / KN2116. computer. 2.
kn2116_2006-12.book Page 112 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Sun Systems Problem Video display problems with HDB15 interface systems (e.g. Sun Blade 1000 servers). Resolution The display resolution should be set to 1024 x 768 @ 60Hz: Under Text Mode: Go to OK mode and issue the following commands: setenv output-device screen:r1024x768x60 reset-all Under XWindow: 1. Open a console and issue the following command: m64config -res 1024x768x60 2. Log out 3.
kn2116_2006-12.book Page 113 Monday, January 29, 2007 3:24 PM Appendix Trusted Certificates Overview When you try to log in to the device from your browser, a Security Alert message appears to inform you that the device’s certificate is not trusted, and asks if you want to proceed. The certificate can be trusted, but the alert is triggered because the certificate’s name is not found on Microsoft list of Trusted Authorities.
kn2116_2006-12.book Page 114 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Installing the Certificate To install the certificate, do the following: 1. In the Security Alert dialog box, click View Certificate. The Certificate Information dialog box appears: Note: There is a red and white X logo over the certificate to indicate that it is not trusted. 2. Click Install Certificate. 3. Follow the Installation Wizard to complete the installation.
kn2116_2006-12.book Page 115 Monday, January 29, 2007 3:24 PM Appendix 5. Next, click Finish to complete the installation; then click OK to close the dialog box.
kn2116_2006-12.book Page 116 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Additional Mouse Synchronization Procedures If the mouse synchronization procedures mentioned in the manual fail to resolve mouse pointer problems for particular computers, try the following: Note: These procedures are to be performed on the computers attached to the KN2108 / KN2116's ports - not on the computer you are using to access the KN2108 / KN2116 with.
kn2116_2006-12.book Page 117 Monday, January 29, 2007 3:24 PM Appendix 3. Windows ME: Set the mouse speed to the middle position; disable mouse acceleration (click Advanced to get the dialog box for this). 4. Windows NT / Windows 98 / Windows 95: Set the mouse speed to the slowest position.
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kn2116_2006-12.book Page 120 Monday, January 29, 2007 3:24 PM KN2108 / KN2116 User Manual Administrator Login Failure If you are unable to perform an Administrator login (because the Username and Password information has become corrupted or you have forgotten it, for example) you can clear the login information with the following procedure: 1. Power off the KN2108 / KN2116 and remove its housing. 2. Short the jumper labeled J8. 3. Power on the switch. 4.
kn2116_2006-12.book Page 121 Monday, January 29, 2007 3:24 PM Appendix Limited Warranty IN NO EVENT SHALL THE DIRECT VENDOR'S LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT FROM THE DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, DISK OR ITS DOCUMENTATION.
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