km0216-0432.book Page i Wednesday, April 14, 2010 3:17 PM Matrix KVM Switch™ KM0216 / KM0432 User Manual www.aten.
km0216-0432.book Page ii Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual FCC Information This is an FCC Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
km0216-0432.book Page iii Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual User Information Online Registration Be sure to register your product at our online support center: International North America http://support.aten.com ATEN TECH http://www.aten-usa.com/product_registration ATEN NJ http://support.aten.
km0216-0432.book Page iv Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Package Contents The KM0216 / KM0432 package consists of: 1 KM0216 or KM0432 Matrix KVM Switch 1 Power Cord 1 Rack Mount Kit (brackets and Phillips hex head M3 x 8 screws) 1 Foot Pad Set (4 pcs.) 1 User Manual* 1 Quick Start Guide 1 Registration Card Check to make sure that all of the components are present and in good order. If anything is missing, or was damaged in shipping, contact your dealer.
km0216-0432.book Page v Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Contents FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii SJ/T 11364-2006. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
km0216-0432.book Page vi Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Powering Off and Restarting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Port Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Port ID Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Single Stage and Daisy-chained Installations: . . . . . . . . . . . . . . . 30 Cascaded Installations . . . . . . . . . . . .
km0216-0432.book Page vii Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Chapter 6. The Firmware Upgrade Utility Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Performing the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Starting the Upgrade . . . . . . . . . . . . . . . . . . . . . . .
km0216-0432.book Page viii Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual About This Manual This User Manual is provided to help you get the most from your KM0216 / KM0432 system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below. Overview Chapter 1, Introduction, introduces you to the KM0216 / KM0432 system.
km0216-0432.book Page ix Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Conventions This manual uses the following conventions: Monospaced Indicates text that you should key in. [] Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt]. 1. Numbered lists represent procedures with sequential steps.
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km0216-0432.book Page 1 Wednesday, April 14, 2010 3:17 PM Chapter 1 Introduction Overview The KM0216 / KM0432 Matrix KVM Switch gives IT administrators in large corporations advanced control of multiple servers. Operators working at up to two (KM0216) or four (KM0432) consoles (keyboard, mouse, and monitor) can simultaneously and independently take direct control of up to 16 (KM0216) or 32 (KM0432) computers.
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km0216-0432.book Page 3 Wednesday, April 14, 2010 3:17 PM Chapter 1. Introduction Requirements Console The following hardware components are required for each console: A VGA, SVGA, or MultiSync monitor capable of displaying the highest resolution provided by any computer in the installation Keyboard and mouse (PS/2 or USB) Console modules are required to connect consoles to the KM0216 / KM0432.
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km0216-0432.book Page 5 Wednesday, April 14, 2010 3:17 PM Chapter 1. Introduction Operating Systems Supported operating systems are shown in the table, below: OS Windows Linux UNIX Novell Mac Version 95 and higher RedHat 6.0 and higher SuSE 8.2 and higher Mandriva (Mandrake) 9.0 and higher AIX 4.3 and higher FreeBSD 3.51 and higher Sun Solaris 8 and higher Netware 5.0 and higher OS 8.6 and higher OS/2 2.0 and higher DOS 6.
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km0216-0432.book Page 7 Wednesday, April 14, 2010 3:17 PM Chapter 1. Introduction No. Component Description 1 Powed LED Lights (blue) to indicate that the unit is receiving power. 2 Port LEDs A steady amber light indicates the KVM port is selected and the connected computer is powered on. A flashing amber light indicates the KVM port is selected and the KVM port is cascaded to a powered on KVM switch.
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km0216-0432.book Page 9 Wednesday, April 14, 2010 3:17 PM Chapter 1. Introduction No. Component Description 1 Power Socket The power cord to the AC source plugs in here. 2 Power Switch This is a standard rocker switch that powers the KVM switch on and off. 3 Daisy-chain Ports When daisy-chaining stations (see page 21), the daisy-chain cables plug in here. The upper port is the Chain In port; the lower one is the Chain Out port. The Chain In port is not used on the Master (First Stage) unit.
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km0216-0432.book Page 12 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Stacking and Rack Mounting The KM0216 / KM0432 can be stacked on the desktop or rack mounted by different methods in 1U of rack space. The procedures for each method are described in the following sections. Note: 1. The rack mounting kit does not include screws or cage nuts for attaching the KM0216 / KM0432 to a rack. If you need additional screws or cage nuts, contact your rack dealer. 2. Allow at least 5.
km0216-0432.book Page 13 Wednesday, April 14, 2010 3:17 PM Chapter 2. Hardware Setup Rack Mounting – Front 1. Remove the two screws from the sides at the front of the unit. Phillips head hex M3 x 6 2. Use the M3 x 8 Phillips hex head screws supplied with the rack mounting kit to screw the rack mounting brackets into the sides at the front of the unit. Phillips head hex M3 x 8 (Continues on next page.
km0216-0432.book Page 14 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual (Continued from previous page.) 3. Place the switch in the rack. Position it so that the holes in the mounting brackets line up with those in the rack. Secure the mounting brackets to the rack.
km0216-0432.book Page 15 Wednesday, April 14, 2010 3:17 PM Chapter 2. Hardware Setup Rack Mounting – Rear 1. Remove the two screws from the sides at the rear of the unit. Phillips head hex M3 x 6 2. Use the M3 x 8 Phillips head hex screws supplied with the rack mounting kit to screw the rack mounting brackets into the sides at the rear of the unit. Phillips head hex M3 x 8 (Continues on next page.
km0216-0432.book Page 16 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual (Continued from previous page.) 3. Place the switch in the rack. Position it so that the holes in the mounting brackets line up with those in the rack. Secure the mounting brackets to the rack. Grounding To prevent damage to your installation it is important that all devices are properly grounded.
km0216-0432.book Page 17 Wednesday, April 14, 2010 3:17 PM Chapter 2. Hardware Setup Single Stage Installation In a Single Stage installation, there are no additional KVM switches daisychained or cascaded down from the first station. To set up a single stage installation, refer to the diagram on page 18 (the numbers in the diagrams correspond to the numbered steps) and do the following: 1. Connect the console to the console module.
km0216-0432.book Page 18 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Single Stage Installation Diagrams This product supports several console module and KVM adapter cable types. See Requirements, page 3, and KVM Adapter Cable Installation Diagrams, page 20, for details. 1 Console Module 3 6 2 4 18 EN AT by 2 LE U 20 D O 91 M KA U .
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km0216-0432.book Page 21 Wednesday, April 14, 2010 3:17 PM Chapter 2. Hardware Setup Multilevel Installations The number of computers that can be added to your installation can be greatly expanded by performing a multilevel installation. The KM0216 / KM0432 supports three types of multilevel installation: Daisy-chained Cascaded Daisy-chained plus cascaded Overview Daisy-chaining refers to connecting two KVM switches via dedicated daisychain ports.
km0216-0432.book Page 22 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual computers (up to 128 or 256) on the installation. The consoles belonging to each Slave switch only control the computers connected to the switch on the same level (see Computer Connection Tables, page 69, for tables showing the relation between the number of computers and the number of switches needed to control them.) To set up a daisy-chained installation, refer to the diagram on page 23 and do the following: 1.
km0216-0432.book Page 23 Wednesday, April 14, 2010 3:17 PM Chapter 2. Hardware Setup Daisy-chained Installation Diagram Console Module Console Module This product supports several console module and KVM adapter cable types. See Requirements, page 3, and KVM Adapter Cable Installation Diagrams, page 20, for details.
km0216-0432.book Page 24 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Cascading Another way to expand your KVM installation is to cascade additional KVM switches from the KVM ports of the KM0216 / KM0432. Up to 16 (KM0216) or 32 (KM0432) additional KVM switches can be cascaded. As many as 128 (KM0216) or 256 (KM0432) computers can be controlled in a cascaded installation.
km0216-0432.book Page 25 Wednesday, April 14, 2010 3:17 PM Chapter 2. Hardware Setup 3. Use KVM cable sets (as described in the Cables section of the cascaded KVM switch's user manual) to connect any available KVM port on the Second Stage unit to the keyboard, video, and mouse ports of the computer you are installing. 4. Plug the Second Stage unit's power cord into the unit's power socket; then plug it into an AC source. 5. Repeat this procedure for any additional Second Stage units you are installing. 6.
km0216-0432.book Page 26 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Daisy-chaining Plus Cascading Expansion The expansion methods previously described for daisy-chain and cascade installations can be combined to produce extremely large KVM installations. Up to 8 daisy-chained KM0216 / KM0432 Matrix KVM Switches can cascade one compatible KVM switch from each port, allowing up to 1,024 or 2,048 computers and 32 consoles in a full installation (8 x 16 x 8 or 8 x 32 x 8).
km0216-0432.book Page 27 Wednesday, April 14, 2010 3:17 PM Chapter 2. Hardware Setup Daisy-chained/Cascaded Installation Diagram KM0432 KA9120 KH88 KM0432 KA9120 KH88 This product supports several console module and KVM adapter cable types. See Requirements, page 3, and KVM Adapter Cable Installation Diagrams, page 20, for details.
km0216-0432.book Page 28 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Topology Considerations The use of RJ-45 port connectors, combined with Auto Signal Compensation (ASC), allow signals to travel up to 500 feet (150 meters) and still maintain reliability and high video resolution. This allows the KM0216 / KM0432 installation to take advantage of the internal Cat 5e and Cat 6 wiring built into most modern commercial buildings.
km0216-0432.book Page 29 Wednesday, April 14, 2010 3:17 PM Chapter 2. Hardware Setup Basic Operations Hot Plugging The KM0216 / KM0432 supports hot plugging – components can be removed and added back into the installation by unplugging their cables from the ports without the need to shut the unit down.
km0216-0432.book Page 30 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Port ID Numbering Each KVM port on a KM0216 / KM0432 installation is assigned a unique Port ID. You can access and control any computer on the installation by specifying the Port ID of the port that it is connected to. Depending on where the computer is on the installation, its Port ID will have either two or three parts.
km0216-0432.book Page 31 Wednesday, April 14, 2010 3:17 PM Chapter 2. Hardware Setup User Management and Security The KM0216 / KM0432 permits the creation of 6 operator profiles when the switch is either on a stand alone installation or is the Master switch of a multilevel installation, as follows: 1 Super Administrator 1 Administrator 4 Users On a single stage installation, two (KM0216) or four (KM0432) operators have simultaneous and independent control of 16 or 32 computers.
km0216-0432.book Page 32 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Operators (Super Administrator, Administrators, and Users) on the Master KM0216 / KM0432 can have User access rights to all ports on the Slave KVMs. Access rights are given by the Super Administrator or Administrator with the USER BUS AUTHORIZATION function (see page 45). The operators on Slave KVMs can only access computers on their segment.
km0216-0432.book Page 33 Wednesday, April 14, 2010 3:17 PM Chapter 3 OSD Operation OSD Overview The KM0216 / KM0432 On Screen Display (OSD) provides a visual, menudriven, mouse enabled, interface that offers quick and convenient computer access and control, as well as efficient system administration including user management (access rights, passwords, etc.). Each OSD menu option activates a function that configures and controls the operation of the KVM installation.
km0216-0432.book Page 34 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual After you log in, a screen similar to the one below appears: Note: 1. The diagram depicts the Super Administrator's Main Screen. The User Main Screen does not show the F4 and F6 functions, since these are reserved for Administrators and can't be accessed by ordinary Users. 2. The OSD always starts in List view, with the highlight bar at the same position it was in the last time it was closed. 3.
km0216-0432.book Page 35 Wednesday, April 14, 2010 3:17 PM Chapter 3. OSD Operation Cascaded Installation In a cascaded installation, the default port list will show every port, including those from cascaded switches connected to the KM0216 / KM0432. Any switches or computers added to, disconnected from or rearranged in the installation will be detected and the port list will be automatically updated.
km0216-0432.book Page 36 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Daisy-chain Installation In a daisy-chain installation, the port list shows the ports of the currently selected station. Any computers added to, disconnected from or rearranged in the installation will be detected and the port list will be automatically updated. To list the ports of another daisy-chained switch in the installation, use the F1 GOTO function (see page 38) to select the other station.
km0216-0432.book Page 37 Wednesday, April 14, 2010 3:17 PM Chapter 3. OSD Operation OSD Main Screen Headings Heading Explanation SN This field shows the Station Number that the currently selected port is connected to. The first number is the Station's position in the chain; the second number shows the total number of stations in the chain. PN This column lists the Port Numbers. The simplest method to access a particular computer is move the highlight bar to it, then press [Enter].
km0216-0432.book Page 38 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual OSD Functions OSD functions configure and control the OSD. Examples of what can be accomplished with the OSD include: rapidly switching to any port; auto scanning specifically selected ports; limiting the list of ports you wish to view; designating a port as a Quick View Port; managing port names; user management, system administration, and making OSD setting adjustments. To access an OSD function: 1.
km0216-0432.book Page 39 Wednesday, April 14, 2010 3:17 PM Chapter 3. OSD Operation F2 LIST This function lets you broaden or narrow the scope of which ports the OSD lists on the Main Screen. Many of the OSD functions only operate on the computers that are currently displayed (listed) on the Main Screen. The submenu choices and their meanings are given in the table below: Choice Meaning ALL Lists the ports on the installation.
km0216-0432.book Page 40 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual F3 SET This function allows each operator to set up his own working environment. A separate profile for each is stored by the OSD and is activated according to the Username that is provided during Login. To change a setting: 1. Double Click it; or move the highlight bar to it, then press [Enter]. 2. After you select an item, a submenu with further choices appears.
km0216-0432.book Page 41 Wednesday, April 14, 2010 3:17 PM Chapter 3. OSD Operation (Continued from previous page.) Setting Function PORT ID DISPLAY DURATION Determines how long a Port ID displays on the monitor after a port change has taken place. The choices are: User Defined – which lets you select the amount of time (from 1–255 sec.); and Always On – which displays the Port ID at all times. If you select User Defined, key in the number of seconds, then press [Enter]. The default is 3 Seconds.
km0216-0432.book Page 42 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual F4 ADM F4 is a Super Administrator and Administrator only function. It allows them to configure and control the overall operation of the OSD. To change a setting Double Click it; or use the Up and Down Arrow Keys to move the highlight bar to it then press [Enter]. After you select an item, a submenu with further choices appears. Double Click the choice you want, or move the Highlight Bar to it then press [Enter].
km0216-0432.book Page 43 Wednesday, April 14, 2010 3:17 PM Chapter 3. OSD Operation (Continued from previous page.) Setting EDIT PORT NAMES Function To help remember which computer is attached to a particular port, every port can be given a name. This function allows the Administrator to create, modify, or delete port names. To Edit a port name: 1. Click the port you want, or use the Navigation Keys to move the highlight bar to it, then press [Enter]. 2.
km0216-0432.book Page 44 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual (Continued from previous page.) Setting Function SET QUICK This function lets the Administrator select which Ports to include as VIEW PORTS Quick View ports. To select/deselect a port as a Quick View Port, click the port, or use the Navigation Keys to move the highlight bar to it, then press [Spacebar].
km0216-0432.book Page 45 Wednesday, April 14, 2010 3:17 PM Chapter 3. OSD Operation (Continued from previous page.) Setting Function BUS This function allows the Super Administrator to authorize Operator AUTHORIZAT access to Stations on the installation other than the ones connected to ION the Station the Operator is logged in on. For each Operator, press the [Spacebar] to cycle through the choices: F (Full access), V (View Only), or blank (No access).
km0216-0432.book Page 46 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual F5 SKP This function enables you to easily skip backward or forward – switching the console focus from the currently active KVM port to the previous or next available one. The selection of computers to be available for Skip Mode switching is made with the Scan/Skip Mode setting under the F3 SET function (see page 41).
km0216-0432.book Page 47 Wednesday, April 14, 2010 3:17 PM Chapter 3. OSD Operation F7 SCAN This function allows you to automatically switch among the available computers at regular intervals so that you can monitor their activity without having to take the trouble of switching manually. The selection of computers to be included for Auto Scanning is made with the Scan/Skip Mode setting under the F3 SET function (see SCAN/SKIP MODE, page 41).
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km0216-0432.book Page 49 Wednesday, April 14, 2010 3:17 PM Chapter 4 Keyboard Port Operation Hotkey Port Control Hotkey Port Control allows you to provide KVM focus to a particular computer directly from the keyboard. Note: Hotkeys work best in single stage and basic cascaded or daisy-chained installations. For installations that combine daisy-chaining and cascading, it is simpler, more convenient, and more efficient to use the OSD.
km0216-0432.book Page 50 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual When HKM is active: The Caps Lock, and Scroll Lock LEDs flash in succession to indicate so. They stop flashing and revert to normal status when you exit HKM. A Command Line appears at the bottom of the monitor screen. The command line prompt is the word Hotkey: in white text on a blue background. Text that you key in while in HKM displays here.
km0216-0432.book Page 51 Wednesday, April 14, 2010 3:17 PM Chapter 4. Keyboard Port Operation Auto Scanning Auto Scan switches among all the KVM ports that are accessible to the current Operator at regular intervals (see SCAN/SKIP MODE, page 41, for information regarding accessible ports). This function is convenient for automatically monitoring the activity of the computers on the installation.
km0216-0432.book Page 52 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Invoking Auto Scan To start Auto Scanning, key in the following Hotkey combination: 1. Invoke HKM (see page 49). 2. Press [A]. After you press [A], you automatically exit HKM, and enter Auto Scan Mode, and Auto Scanning begins. While you are in Auto Scan Mode, you can pause the scanning in order to keep the focus on a particular computer either by pressing [P] or with a Left Click of the mouse.
km0216-0432.book Page 53 Wednesday, April 14, 2010 3:17 PM Chapter 4. Keyboard Port Operation Skip Mode This feature allows you to switch between computers in order to monitor them manually. In contrast to Auto Scanning, which automatically switches after a fixed interval, Skip Mode lets you dwell on a particular port for as long or as little as you like. To invoke Skip Mode, key in the following Hotkey combination: 1. Invoke HKM (see page 49). 2.
km0216-0432.book Page 54 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Hotkey Beeper Control The Beeper (see ACTIVATE BEEPER, page 43) can be Hotkey toggled On and Off. To toggle the Beeper, key in the following Hotkey combination: 1. Invoke HKM (see page 49). 2. Press [B] After you press [B], the Beeper toggles On or Off. The Command Line displays Beeper On or Beeper Off for one second; then the message disappears and you automatically exit HKM.
km0216-0432.book Page 55 Wednesday, April 14, 2010 3:17 PM Chapter 5 Keyboard Emulation Mac Keyboard The PC compatible (101/104 key) keyboard can emulate the functions of the Mac keyboard. The emulation mappings are listed in the table below.
km0216-0432.book Page 56 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Sun Keyboard The PC compatible (101/104 key) keyboard can emulate the functions of the Sun keyboard when the Control key [Ctrl] is used in conjunction with other keys. The corresponding functions are shown in the table below.
km0216-0432.book Page 57 Wednesday, April 14, 2010 3:17 PM Chapter 6 The Firmware Upgrade Utility Introduction The purpose of the Windows-based Firmware Upgrade Utility (FWUpgrade.exe) is to provide an automated process for upgrading the KVM switch's firmware as easy as possible. The program comes as part of a Firmware Upgrade Package that is specific for each device. As new firmware revisions become available, new firmware upgrade packages are posted on our Website.
km0216-0432.book Page 58 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual (Continued from previous page.) Hub 4. Shut down all of the computers – but not the stations – on your KVM installation. 5. From the console of your KVM switch, bring up the OSD (see page 33) and select the F4 ADM function. 6. Scroll down to FIRMWARE UPGRADE. Press [Enter], then press [Y] to invoke Firmware Upgrade Mode.
km0216-0432.book Page 59 Wednesday, April 14, 2010 3:17 PM Chapter 6. The Firmware Upgrade Utility Performing the Upgrade Starting the Upgrade To upgrade your firmware: 1. Run the downloaded Firmware Upgrade Package file – either by double clicking the file icon, or by opening a command line and keying in the full path to it. The Firmware Upgrade Utility Welcome screen appears: 2. Read and Agree to the License Agreement (enable the I Agree radio button). 3. Click Next to continue.
km0216-0432.book Page 60 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual (Continued from previous page.) The Utility inspects your installation. The devices capable of being upgraded by the package are listed in the Device List panel. Note: 1. Although only one device type is shown in the list (KA9220, for example), all units of that type receive the upgrade. 2. KM0432U and KM0432N refer to two different upgradable ICs on the chained KM0432 devices. 3.
km0216-0432.book Page 61 Wednesday, April 14, 2010 3:17 PM Chapter 6. The Firmware Upgrade Utility As the Upgrade proceeds, status messages appear in the Status Messages panel, and the progress toward completion is shown on the Progress bar. As each device update completes, its status is reported in the Status Messages panel.
km0216-0432.book Page 62 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Upgrade Failed If a member of a device group fails to complete the upgrade successfully: 1. Click Finish to close the Firmware Upgrade Utility. 2. Start the firmware upgrade procedure again (see page 59). 3. When the Device List is complete, click on the device group that the failed device belongs to in the Device List panel (see page 59). 4. Click Next to start the upgrade.
km0216-0432.book Page 63 Wednesday, April 14, 2010 3:17 PM Appendix Safety Instructions General Read all of these instructions. Save them for future reference. Follow all warnings and instructions marked on the device. Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result. Do not use the device near water. Do not place the device near, or over, radiators or heat registers.
km0216-0432.book Page 64 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual extension cord ampere rating. Make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes. To help protect your system from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS). Position system cables and power cables carefully; Be sure that nothing rests on any cables.
km0216-0432.book Page 65 Wednesday, April 14, 2010 3:17 PM Appendix Rack Mounting Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack. Always load the rack from the bottom up, and load the heaviest item in the rack first.
km0216-0432.book Page 66 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Technical Support Technical support is available both by email and online (with a browser over the web): International Email Support Online Support support@aten.com Technical Support http://support.aten.com Troubleshooting Documentation Software Updates http://www.aten.com Telephone Support 886-2-8692-6959 North America Email Support ATEN TECH support@aten-usa.
km0216-0432.book Page 67 Wednesday, April 14, 2010 3:17 PM Appendix Specifications Function Computer Connections Direct Max. KM0216 KM0432 16 32 128 256 (via 8 level Daisy-chain) (via 8 level Daisy-chain) 128 256 (via 2 level Cascade) (via 2 level Cascade) 1,024 2,048 (via 8 level Daisy-chain (via 8 level Daisy-chain + 2 level Cascade) + 2 level Cascade) Console Connections 2 Direct; 16 Max.
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km0216-0432.book Page 71 Wednesday, April 14, 2010 3:17 PM Appendix Clear Login Information If you are unable to perform an Administrator login (because the Username and Password information has become corrupted, or you have forgotten it, for example), you can clear the login information with the following procedure: 1. Power off the Matrix KVM Switch and remove the power cord from the power socket. 2. Remove the cover from the Matrix KVM Switch. 3.
km0216-0432.book Page 72 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual KA9140 RS-232 Connector Pin Assignments The following table lists the pin assignments for the KA9140 D-sub 9-pin RS-232 connector.
km0216-0432.book Page 73 Wednesday, April 14, 2010 3:17 PM Appendix Troubleshooting Problem The operator can only access one port on a cascaded KVM switch and cannot switch to any of the other ports. Solution There is only one display channel for all the ports on a cascaded KVM switch. The previous operator's access timeout expired (see SET ACCESS TIMEOUT, page 44), so the port is released, but his logout timeout has not expired so the display channel has not been released.
km0216-0432.book Page 74 Wednesday, April 14, 2010 3:17 PM KM0216 / KM0432 User Manual Sun Systems Problem Video display problems with HDB-15 interface systems (e.g. Sun Blade 1000 servers). Solution The display resolution should be set to 1024 x 768 @ 60Hz. Under Text Mode: 1. Go to OK mode and issue the following commands: setenv output-device screen:r1024x768x60 reset-all Under XWindow: 1. Open a console and issue the following command: m64config -res 1024x768x60 2. Log out. 3. Log in.
km0216-0432.book Page 75 Wednesday, April 14, 2010 3:17 PM Appendix Limited Warranty ALTUSEN warrants this product against defects in material or workmanship for a period of one (1) year from the date of purchase. If this product proves to be defective, contact ALTUSEN's support department for repair or replacement of your unit. ALTUSEN will not issue a refund. Return requests can not be processed without the original proof of purchase.
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km0216-0432.book Page 79 Wednesday, April 14, 2010 3:17 PM Chapter .
