Hardware reference guide

64 GlobalProtect Administrator’s Guide

Before you can begin using the Mobile Security Manager to manage mobile devices, you must register the

GP-100 appliance and retrieve the licenses. If you plan to manage more than 500 mobile devices you must

purchase a one-time GlobalProtect Mobile Security Manager perpetual license based on number of mobile

devices to be managed. In addition, the appliance comes with 90-days of free support. However, after the 90-day

period is up, you must purchase a support license to enable the Mobile Security Manager to retrieve software

updates and dynamic content updates. The following sections describe the registration, licensing, and update

processes:

 Register the GP-100 Appliance

 Activate/Retrieve the Licenses

 Install Content and Software Updates

To manage all the assets purchased from Palo Alto Networks, create an account and register the serial numbers

with the account as follows.

Step 1 Log in to the Mobile Security Manager

web interface.

Using a secure connection (https) from a web browser, log in using

the IP address and password assigned during initial configuration

(https://<IP address> or https://<IP address>:4443 if device

check-in is enabled on the interface).

Step 2 Locate the serial number and copy it to

the clipboard.

The serial number for the GP-100 appliance displays on the

Dashboard; locate the Serial Number in the General Information

section of the screen.

Step 3 Go to the Palo Alto Networks Support

site.

Select

Setup > Support > Links and click the link to Support Home.

If your appliance does not have Internet connectivity from the

MGT interface, in a new browser tab or window, go to

https://support.paloaltonetworks.com.

Step 4 Register the GP-100 appliance. The steps

for registering depend on whether you

already have a login to the support site.

• If this is the first Palo Alto Networks appliance you are registering

and you do not yet have a login, click

the page. To register, provide your email address and the serial

number for the Mobile Security Manager (which you can paste

from your clipboard). When prompted, set up a username and

password for access to the Palo Alto Networks support

community.

• If you already have a support account, log in and then click

Devices

. Scroll down to Register Device section at the bottom of

the screen and enter the serial number for the Mobile Security

Manager (which you can paste from your clipboard), your city and

postal code and then click